自主运营业务开发工程师
Autonomous Operations Business Developer
企业普遍在托管服务上花费过多——每年支付数百万美元，却让IT运营团队的人员将80%的时间花在噪音上。Firemind打造了另一种方案。Autonomous Operations通过AI解决基础设施问题——在几分钟内检测、诊断并修复问题，无需工单队列或值班安排。目前该系统已在客户生产环境中运行，约90%的故障无需人工干预即可解决。
Firemind现在正在构建商业推广方案，以规模化方式在英国市场推出。我们正在寻找一位以关系为导向的商业运营者，能够凭借运营信誉打开局面，通过信任赢得客户，并且最好在第一天就能带来客户资源。
Firemind构建了一个AI操作系统，可自主运行企业IT环境，目前已在许多客户生产环境中运行，约90%的故障无需人工干预即可解决——从而消除了传统MSP的需求。我们是AWS高级合作伙伴、Anthropic授权经销商，也是NVIDIA嵌入式合作伙伴，我们的AI转型产品组合（包括Claude启用、沙盒、控制平面、构建冲刺和AI FinOps）帮助企业安全地在其自有技术体系中采用AI。
你将负责
- 从第一天起就激活你的网络。最佳候选人应至少拥有一个可转移的客户关系。我们会直接询问：你能在第一年带来12个客户吗？
- 与AWS、Azure和GCP等合作伙伴生态系统合作，作为渠道和联合销售杠杆。利用所有可用的资金资格、现场关系和SI合作伙伴关系来获取和筛选客户。
- 组织高管可见性活动，以在英国IT领导社区中建立Firemind的品牌。
- 构建可重复使用的用例集合——按行业、技术栈和买家背景划分的Autonomous Operations + AI故事，供销售和市场团队使用。
- 推进交易进入试点阶段：与客户的工程团队共同设计验证模型，定义成功指标，处理内部利益相关者的协调，并引入成交者处理商业条款。
要求：
- 从服务到商业的职业发展路径：你的基础是在技术咨询、托管服务、云运营或IT外包领域——之后转向销售或商务拓展领导岗位。你了解你所颠覆的业务和技术。
- 天生的关系型销售人员。你通过信任、深度和长期关系赢得客户。
查看英文原文
Enterprises everywhere are overpaying for managed services — paying millions every year for IT operations staffed by people who spend 80% of their time on noise. Firemind has built the alternative. Autonomous Operations resolves infrastructure incidents with AI — detecting, diagnosing, and fixing in minutes, without a ticket queue or an on-call rota. It is live in production with customers today, resolving around 90% of incidents without human touch.
Firemind is now building the commercial motion to take this to market at scale in the UK. We are looking for a relationship-led commercial operator who opens doors on the strength of operational credibility, wins through trust, and ideally arrives with a customer in their network on day one.
Firemind has built an AI operating engine that runs enterprise IT estates autonomously, live in production for many customers today, resolving around 90% of incidents without human touch — removing the need for a traditional MSP. We are an AWS Premier Tier partner, an Anthropic Authorised Reseller, and an NVIDIA embedded partner, and our AI Transformation portfolio (including Claude Enablement, Sandbox, Control Plane, Build Sprint, and AI FinOps) helps enterprises adopt AI safely, inside their own technology estate.
What you'll do
- Activate your network from day one. The best candidates arrive with at least one portable customer relationship. We will ask you directly: can you bring 12 customers in year one?
- Work the partner ecosystem —such as AWS, Azure, and GCP— as a channel and co-sell lever. Use all available funding eligibility, field relationships, and SI partnerships to source and qualify accounts.
- Organise executive visibility events to build Firemind's brand in the UK IT leadership community.
- Build a reusable use case collection — Autonomous Operations + AI stories per industry, technology stack, and buyer context that sales and marketing can pull from.
- Navigate deals to pilot: co-design the proof model with the customer's engineering team, define success metrics, handle internal stakeholder alignment, and bring in the closer for commercial terms.
Required:
- A services-to-commercial career arc: your foundation is in tech consulting, managed services, cloud operations, or IT outsourcing — then you crossed into sales or business development leadership. You understand the business and the technology you are disrupting.
- Relationship seller by nature. You win through trust, depth, and long-term account ownership — not outbound volume and pipeline coverage ratios.
- Network carrier: active CxO relationships from prior roles that you can bring to Firemind. At interview we will ask you to describe a potential first customer.
- Comfortable running C-suite conversations — CTO, VP Infrastructure, Head of Ops — and able to hold the room on your own without a pre-sales engineer for technical discussions.
- A track record of navigating a complex B2B sale from first meeting to signed contract or pilot, in a services or infrastructure context.
- Genuine understanding of how AI is changing the economics of managed services — not buzzwords, but conviction.
Nice to have:
- Partner ecosystem background: AWS co-sell experience, hyperscaler or SI relationships with revenue targets, or channel development experience.
- Track record in IT-related SaaS sales alongside managed services and infrastructure experience.
- Experience building a greenfield territory from scratch with no inbound pipeline.
- Ability to whiteboard an infrastructure operations flow — incident lifecycle, monitoring stack, escalation chain.
About the role
You will be opening doors at enterprise companies currently overspending on managed services, running the first two meetings on your own, and navigating deals to a pilot for Firemind’s Autonomous Operations. This is not a high-volume outbound role. It is a relationship-led, consultative sale where you win through trust, operational credibility, and the depth of the network you bring with you.
Twelve months in, you will have landed at least 12 UK reference customers, run a series of executive events and campaigns that have put Firemind on the map for CTO-level buyers, and built a library of Autonomous Operations use case stories that the wider team can pull from. You will have done this not by running sequences, but by being the person your customers call. How to apply
Apply via with your CV and a short note on a customer relationship from your existing network that could become a Firemind prospect, and why the Autonomous Operations opportunity interests you now.Originally posted on Himalayas