Bilingual Spanish Customer Service Associate (Remote, Any Location, US)
作为西班牙语双语客户服务代表，你将在帮助西班牙語和英语语言的客户提供一些最佳医疗保健业务方面发挥重要作用。两种语言的流利是必不可少的，因为你将负责处理客户查询，解决问题，分享产品和服务信息并确保卓越的整体满意度。加入我们来为我们的客户体验做出差异！为什么你应该加入我们？·100%付费的培训 · 我们提供设备！·持续的培训和技能发展 ·包括401 （四）项合并，健康，牙科及视力保险，残疾保险，有薪休假，奖金机会以及职业成长 ·员工援助计划 (EAP) 我们所寻求的内容 ·书面和口头上听取和沟通技巧非常优秀 ·同时帮助客户有效地多任务和在屏幕之间导航的能力 ·自主或团队工作 • 18岁以上 ·高中文凭证 （或 GED 等级）·经过犯罪背景关键技能 ·熟练讲西班牙语和英语 · 处理接入客户服务通话 · 了解和努力达到或超越标准，同时提供优秀的客户服务 ·通过语音，聊天和/或电子邮件通信来提高客户满意度 · 浏览系统工具搜索答案和信息家庭设置要求 · 有互联网连接速度达25.0 Mbps 下载速度和10.0 Mbps 上传速度 · 一个安静，无干扰空间是必不可少的；培训和制作期间需要网络摄像头视频存在 About Us Foundever® 是客户体验 (CX) 行业的全球领导者。凭借全球15万名合作伙伴，我们是为800多家世界领先的数字第一品牌提供最佳体验的团队。我们的创新型 CX 解决方案，技术和专业知识旨在支持客户的运营需求并为客户提供无的经历。军事合作伙伴 我们自豪地通过与军方 One Source 和其他公司合作支持军队家庭
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Spanish Bilingual Customer Service Representative
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference
As a Spanish Bilingual Customer Service Representative, you will play a vital role in assisting both Spanish and English-speaking customers for some of the best Healthcare lines of business. Fluency in both languages is essential as you will be responsible for addressing customer inquiries, troubleshooting issues, sharing product and service information, and ensuring exceptional overall satisfaction. Join us in making a difference in our customers’ experiences!
Why You Should Join Us
- $17/h
- The flexibility of a remote work environment
- 100% paid training
- We provide the equipment!
- Ongoing training and skill development
- Comprehensive Benefits that include 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth
- Employee Assistance Program (EAP)
What We Are Looking For
- Excellent listening and communication skills both written and verbal
- Ability to multitask and navigate between screens efficiently while assisting customer
- Enjoys working independently or with a team
- Must be 18+ years of age
- High school diploma (or GED equivalent)
- Must pass a criminal background
Key Skills
- Speak and write both Spanish and English fluently
- Handle inbound customer service calls
- Understanding and striving to meet or exceed metrics while providing excellent customer service
- Drive customer satisfaction through voice, chat, and/or email communications
- Ability to navigate system tools to search for answers & information
Home Setup Requirements
- A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed
- A quiet, distraction-free space is essential; webcam video presence will be required during training and production
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter.
Originally posted on Himalayas