客户经理
Account Manager
关于我们
Chainstack 为金融科技、DeFi、钱包、托管人、分析工具以及各种中间产品提供全球区块链应用支持。通过一个平台，团队可以减少市场进入时间、成本和风险，该平台提供云端节点、通过首选服务提供商或自托管方式。标准化的节点管理将可靠性设为自动模式，并保持性能可预测，使运营商拥有控制权和透明度，同时开发者可以获得一致的方式来构建和扩展产品。
职位描述
我们正在寻找一位充满热情的客户经理，以建立与 Chainstack 客户的长期关系。您将引导他们完成上手流程，推动产品采用，确保续约，并在我们的产品组合中发现增长机会。
职责
- 领导新客户的上手流程，确保顺畅且有价值体验。
- 通过升级销售和交叉销售推动客户账户增长。
- 监控客户健康状况并主动采取措施提高采用率和满意度。
- 进行定期联系和季度业务回顾。
- 与客户组织中的利益相关者建立牢固、值得信赖的关系。
- 记录并传达通过 Chainstack 实现的业务和技术成果。
- 与支持和工程团队合作解决问题。
- 协调内部资源以确保客户成功。
- 管理续约并跟进未支付情况。
- 研究、验证和管理订阅续订数据和定价。
- 与市场团队合作开发客户评价、推荐和案例研究。
要求
- 在售后领域（技术客户经理、客户成功或销售工程）有 3 年以上面向客户的岗位经验。
- 对 Web3 技术有兴趣并有所了解。
- 有区块链工作经验者优先。
- 有通过优质服务实现客户留存和增长的记录。
- 强大的沟通和演示能力，包括与高管层的沟通。
- 熟练使用 CRM 工具如 HubSpot 和电子表格（Excel）。
- 能够同时管理多个项目。
- 优秀的倾听、谈判和关系管理能力。
我们提供的福利
- 竞争性美元薪资 - 根据经验和影响力公平透明的薪酬。
- 股票期权 - 分享 Chainstack 的增长和长期成功。
- 以 AI 为核心的工作环境 - 利用 AI 减少重复工作，专注于判断和交付。
- 先进的技术栈 - 使用现代基础设施
查看英文原文
About us
Chainstack powers global blockchain applications across fintech, DeFi, wallets, custodians, analytics, and everything in between. Teams cut time-to-market, cost, and risk with one platform for nodes in the cloud, offered through preferred service providers, or self-hosted. Standardized node management puts reliability on autopilot and keeps performance predictable, giving operators control and transparency while developers get a consistent way to build and scale.
About the role
We are looking for an enthusiastic Account Manager to foster long-term relationships with Chainstack's customers. You'll guide them through onboarding, drive adoption, ensure renewals, and identify growth opportunities across our product suite.
Responsibilities
- Lead onboarding for new customers, ensuring a smooth and value-driven experience.
- Drive account expansion through upselling and cross-selling.
- Monitor customer health and take proactive action to improve adoption and satisfaction.
- Conduct regular touchpoints and quarterly business reviews.
- Build strong, trusted relationships with stakeholders across customer organizations.
- Document and communicate business and technical outcomes achieved through Chainstack.
- Collaborate with support and engineering teams to resolve issues.
- Coordinate internal resources to ensure customer success.
- Manage renewals and follow up on failed payments.
- Research, verify, and manage subscription renewal data and pricing.
- Work with marketing to develop testimonials, referrals, and case studies.
Requirements
- 3+ years in a customer-facing role in post-sales (technical account management, customer success, or sales engineering).
- Interest and understanding of Web3 technologies.
- Experience working with blockchain is a plus.
- Track record of customer retention and growth through excellent service.
- Strong communication and presentation skills, including executive-level communication.
- Proficiency with CRM tools such as HubSpot and spreadsheets (Excel).
- Ability to manage multiple projects simultaneously.
- Excellent listening, negotiation, and relationship management skills.
What we offer
- Competitive salary in USD - Fair, transparent compensation based on experience and impact.
- Stock options - Share in Chainstack's growth and long-term success.
- AI-first environment - Use AI to reduce repetitive work and focus on judgment and shipping.
- Cutting-edge tech stack - Work with modern infrastructure and stay close to Web3 innovation.
- Flat structure, no bureaucracy - Take ownership, move fast, and make decisions with real impact.
- Flexible schedule - Work when you are most productive and maintain balance.
- Global, fast-growing market - Build in a rapidly evolving industry with real customer demand.
- Diverse, multinational team - Collaborate with people across countries, backgrounds, and functions.
Ready to take your career to the next level? Apply now.
Originally posted on Himalayas