入职教练
Onboarding Coach
**Cloudbeds 的独特之处**
在 Cloudbeds，我们不仅仅是开发软件，我们正在改变酒店业。我们智能设计的平台为全球 150 个国家的物业提供支持，每年处理数十亿美元的预订。从独立物业到酒店集团，我们通过一个统一的平台帮助酒店业主优化运营并提升商业策略，该平台与数百家合作伙伴集成。而且我们拥有完全远程的团队。想象一下，与全球创新者一起工作，打造人工智能驱动的解决方案，解决酒店业主最大的挑战。自 2012 年成立以来，我们已成为全球最佳酒店 PMS 解决方案提供商，并在 2024 年再次登上德勤 Technology Fast 500 榜单，但我们的旅程才刚刚开始。
**你将如何产生影响：**
作为客户入职教练，我们需要一位真正理解酒店业的人，能够站在客户的立场上，展示我们的系统如何让他们的生活更轻松。你会像对待酒店客人一样关心你的客户和他们的物业——总是多走一步。在这个职位中，你将为客户培训系统，根据他们的酒店业务需求进行定制。通过提出正确的问题，你将深入了解你的客户，并确保在入职流程结束时，他们能够全面理解和自信地使用系统。
**我们的客户入职团队：**
作为我们客户入职团队的一员，你将在实现我们的口号“更多预订，更满意的客人”中发挥关键作用。我们的团队紧密协作，每天通过密切配合，提供卓越的支持，确保客户获得无缝的入职体验。
如果你准备好做出改变，并成为一段激动人心旅程的一部分，我们很期待你的加入！
**你将为团队带来：**
- 通过视频、电话和电子邮件进行客户入职、培训和持续支持。
- 解决客户咨询并跨多个渠道处理升级问题。
- 与销售团队合作，定义成功标准，展示投资回报率并推动客户留存。
- 建立牢固的客户关系，以促进忠诚度和产品采用。
- 深入了解 Cloudbeds 的产品和客户需求。
- 开发培训材料并及时了解系统更新。
- 在 Salesforce 中记录活动，收集反馈，并分享见解以改进产品。
查看英文原文
**What Makes Cloudbeds Unique**
At [Cloudbeds](https://www.cloudbeds.com/), we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.
**How You'll Make an Impact:**
As an Onboarding Coach, we’re looking for someone who truly understands hospitality and can step into our clients’ shoes to demonstrate how our system makes their lives easier. You’ll care for our clients and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you’ll train clients on the system, tailoring it to fit their needs as a hospitality business. By asking the right questions, you’ll get to know your clients and ensure that, by the end of the onboarding process, they have a complete understanding of and confidence in using the system.
**Our Customer Onboarding Team:**
As part of our Customer Onboarding Team, you’ll play a vital role in bringing our motto *“more reservations, happier guests” to life. Our team is close-knit and collaborative, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.
If you’re ready to make a difference and be part of an exciting journey, we’d love to have you on board!
**What You Bring to the Team:**
- Facilitate client onboarding, training, and ongoing support via video, phone, and email.
- Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
- Partner with Sales to define success, demonstrate ROI, and drive retention.
- Build strong client relationships to encourage loyalty and promote product adoption.
- Develop a deep understanding of Cloudbeds’ products and customer needs.
- Contribute to training materials and stay updated on system changes.
- Record activities in Salesforce, gather feedback, and share insights for product improvements.
**What Sets You Up for Success:**
- Communicate product offerings clearly and synthesize feedback for internal teams.
- Share customer insights and opportunities across departments to drive alignment.
- Manage multiple projects or accounts with strong organizational and proactive skills.
- Empower clients to become self-sufficient during onboarding and beyond.
- Deliver exceptional communication with empathy and a customer-focused approach.
- Bring over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
- Have at least 2 years of relevant industry experience in customer-facing roles.
- Fluency in English and Portuguese
- Fluency in Spanish is also preferred
**NOTE:** PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH
**Work Authorization:** Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.
**What to Expect - Your Journey with Us**
Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at [cloudbeds.com](https://www.cloudbeds.com/)
**Cloudbeds [Awards](https://www.cloudbeds.com/press/?press_type=company-news&news_category=awards):**
- Winner – Hotel Management Software | HotelTechAwards (2026)
- Overall 10 Best Places to Work | HotelTechAwards (2026)
- Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
- Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
- Most Loved Workplace® Certified (2024)
- Deloitte Technology Fast 500 (2024)
**Discover our Benefits:**
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer
**Everyone is Welcome - A Culture of Inclusion**
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE