客户经理
Account Manager
关于 StarRez,星 rez 是学生住房软件的全球领导者，为校园内和校外住房管理，居民健康和体验提供创新解决方案以及收入生成。在25个国家中1,400多名客户信任，星 rez 每年通过其用户友好的全合平台支持超过400万床位，为学生和管理人员提供无的经历。与美国，澳大利亚，英国和印度办事处，星 rez 将全球组织强大的能力结合了可靠合作伙伴的个性化护理和服务。作为一个账户经理的角色，你将成为我们客户社区的可靠合作夥伴。你的使命是两重：与我们的内部团队一起确保客户幸福和成功，并通过确定符合他们的需求的上市机会来推动增长。这项角色拥有整个账户生长周期，从领先生成到产品展示，以解决关闭问题，强调建立关系，咨询销售和客户成功。·你将密切合作于产品，专业服务和营销领域的同事，带来现场见解影响战略和结果。这是一个出售导向问题的解决方案的人员发展的绝佳机遇，他勃发展在产生可测量的影响和建立长期伙伴关系方面。职位特点 ·工作地点：远程 （美国）有强烈偏好与位于中部或东部时区的候选人 ·旅行：50% （旅游比例是估计，可能根据业务需求而异.）·补偿结构：除了下列基本工资外，该角色有资格获得佣金奖励。达到100%的目标时，预期的总年度补偿为165万美元。·报告结构：向经理报告，销售。你将拥有什么？·通过确定增长机会，管理健康的管道和实现收入目标来推动客户分配区域内的增长 ·建立与高等教育和住宅社区的利益相关者有信心，长期关系，了解他们的独特目标并将 StarRez 解决方案与他们需求相一致 ·从出口探险和定制产品示范到提案交付，合同谈判和交易结束领导整个销售周期 · 与产品，服务和金融团队进行跨职能合作以研究
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About StarRez
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.
The Role
- As an Account Manager, you’ll serve as a trusted partner to our community of customers. Your mission is twofold: work alongside our internal teams to ensure customer happiness and success and drive growth by identifying upsell opportunities aligned to their needs. This role owns the full cycle of account growth from lead generation and product demonstration to deal closure with a strong emphasis on relationship-building, consultative selling, and customer success.
- You’ll collaborate closely with colleagues across Product, Professional Services, and Marketing, bringing insights from the field to influence strategy and outcomes. This is an excellent opportunity for a sales-oriented problem solver who thrives on making a measurable impact and building long-term partnerships.
Role Specifics
- Work Location: Remote (US) with a strong preference for candidates based in Central or Eastern Time Zones
- Travel: 50% (The percentage of travel is an estimation and may vary based on business needs.)
- Compensation Structure: In addition to the base salary listed below, this role is eligible to earn commission-based bonuses. When meeting 100% of goals, the expected total annual compensation for this role is $165K USD.
- Reporting Structure:Reports to the Manager, Sales.
What You Will Own
- Drive growth within an assigned customer territory by identifying upsell opportunities, managing a healthy pipeline, and achieving revenue goals
- Build trusted, long-term relationships with stakeholders across Higher Education and residential communities, understanding their unique goals and aligning StarRez solutions to their needs
- Lead the full sales cycle from outbound prospecting and customized product demonstrations to proposal delivery, contract negotiation, and deal closure
- Collaborate cross-functionally with product, services, and finance teams to scope solutions, manage licensing and invoicing, and support RFP/RFI responses
- Represent the voice of the customer internally by sharing insights that shape product evolution, go-to-market strategy, and community engagement
- Maintain accurate records of customer interactions, deal stages, and forecasts using Salesforce, Gong, and related sales tools
- Serve as a consultative partner post-sale, ensuring smooth handoffs, supporting adoption, and identifying ongoing opportunities for customer success
Required Qualifications
- 5+ years of experience in a higher education housing leadership role
- Experience utilizing StarRez (or similar) software to improve operations
Preferred Qualifications
- Bachelor’s degree
- Proven success in a revenue-generating or quota-carrying role, including experience with outbound prospecting and full sales cycle management
- Strong understanding of industry trends, the competitive landscape, and the evolving needs of the StarRez community with the ability to translate that into strategic solution positioning
- Demonstrated ability to build trusted relationships, influence stakeholders at all levels, and negotiate agreements
- Experience partnering cross-functionally with internal teams to design and deliver effective customer solutions
Reasons to join our Team:
- Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years
- Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members.
- A supportive team environment with emphasis on learning and development opportunities
- Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
- Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.
Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to receive your application!We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
Notice to external Recruiters and Recruitment Agencies:
StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.
US - Salary Range
$70,000—$70,000 USD
StarRez is an equal opportunity employer.
Originally posted on Himalayas