EMS客户成功顾问

Salary $43,000 to $50,000

***Please Note: This position is open only to candidates who currently reside in Michigan.  Applications from candidates residing outside of Michigan will not be considered. ***

**This position is a fully remote position; however, employees are expected to attend quarterly in-person team meetings and company events within Michigan.**

**Help shape how EMS professionals use technology every day.**

At Ninth Brain Suite, we build software that helps EMS agencies spend less time on administration and more time supporting their crews and communities. As an EMS Software Trainer, you'll become a trusted partner to clients, helping them successfully adopt our software and improve their day-to-day operations.

We're looking for someone who combines EMS experience, strong communication skills, and a passion for helping others learn. You'll lead training programs, guide new clients through onboarding, create educational content, and serve as a trusted resource throughout the client journey.

If you're excited about making a meaningful impact on the EMS industry while working in a collaborative remote environment, we'd love to hear from you.

**What You’ll Do**

**Deliver impactful training and client experiences**

- Lead engaging virtual training sessions that build client confidence and product expertise
- Guide new clients through onboarding with a thoughtful, structured approach
- Present webinars that highlight key features and industry-relevant topics

**Build strong client relationships**

- Develop deep understanding of client operations, goals, and challenges
- Act as a trusted advisor—anticipating needs and delivering solutions
- Ensure every interaction leaves clients feeling supported, empowered, and valued

**Leverage industry insight**

- Use your EMS experience to connect with clients and communicate effectively
- Translate real-world workflows into meaningful software use cases
- Gather feedback from clients and advocate for improvements

**Collaborate and contribute internally**

- Partner with internal teams to improve training processes and client experience
- Use tools like CRM and Jira to track progress, client engagement, and initiatives
- Create polished, engaging written content with a strong attention to tone, clarity, and storytelling—whether developing client communications, updating manuals, or explaining complex workflows
- Maintain accurate training records and client documentation

**Represent Ninth Brain in the industry**

- Travel to 1-4 healthcare industry-specific conferences per year
- Engage with clients and prospects while representing the brand
- Build relationships with industry leaders, partners, and vendors

**What We're Looking For**

#### **Required Qualifications**

- 5+ years of experience in Emergency Medical Services (EMS)
- Experience presenting information, conducting training, or facilitating discussions with professional audiences
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Ability to communicate effectively with individuals at all levels of an organization
- Proficiency with Microsoft Office applications and virtual meeting platforms
- Ability to create clear written communications, documentation, and training materials
- Ability to work independently in a remote environment
- Willingness and ability to travel 1-4 times per year for conferences and industry events

**Preferred Qualifications**

- Experience in a leadership, administrative, or educator role within EMS
- 2+ years of experience in training, customer service, account management, or other client-facing roles
- Experience using CRM systems, Jira, or SaaS-based software platforms
- Experience developing training materials, facilitating webinars, or delivering virtual learning sessions
- Experience identifying and implementing process improvements

**Tools You'll Use**

- CRM platforms
- Jira
- Zoom and virtual training tools
- Microsoft Office Suite

**What You’ll Get**

- Medical, dental, and vision coverage
- 401(k) retirement plan with company matching
- Parental Leave
- Disability Insurance
- Group and Voluntary Life Insurance
- A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO
- Monthly stipend to offset phone and internet services for working remotely
- Monday to Friday schedule except when traveling for tradeshows
- Work from the comfort of your home office
- Stay connected with the team via phone, Zoom chat, and scheduled meetings
- Fun in-person company quarterly outings

* * *

**Ready to help first responders succeed with smarter tools?**

Apply today and be part of a mission-driven team dedicated to supporting the EMS community through meaningful training and partnership.

Ninth Brain is a professional services firm that enables first responder organizations to focus on what’s important: less on paperwork and more on saving lives. Launched in 2001, Ninth Brain is a Michigan-based software company that has developed a suite of tools that provides a centralized solution to help organizations with maintaining their daily operations. These tools include tracking required credentials, providing a robust learning management system, creating forms/checklists, managing workforce scheduling, and much more.