Call Center Agent (Dominican Republic)
电话中心代理将响应接入的通话，转换为领先信息，然后转变为拖动工作。职责和责任：1.负责管理大量的进出通话在运营中.2.确定客户需求并找到解决方案.3.回复到来的通话，将其转化为领先消息，后来转换成拖动工作。工作条件：1.远程2.基于班级的 在24小时7分钟运行的呼叫中心中.3.太平洋时间区要求 1.计算机规格最小智能规范处理器：core i7 8代 （及以上）core i5 10代 （及更高）RAM:最低12Gb SSD 或更高的图像：2 GB 的图形内存最小 AMD 规格处理器：AMD Ryzen 5,7,9 （最低系列3600）RAM:12 Gb 储量：128 GB SSD 或更高图形：2 GB 的图形内记器 Macintosh 规格处理 ctor: Core i7/i5 / M1/M2 RAM:最少 12 Gb 储量的：128 GB 的 SSD 或更高的图像：2 GB 的图像内存2.主互联网速度要求 Jitter:以下 10ms 延迟：以下 160ms 上传时间：超过 25 Mbps 下载速度：40Mbps 以上使用速度：VoIP 速度测试 8x8//呼叫 s VoIP 速度测验室//空中呼叫快速测试：检查你的网络可靠性 (gettest.com) 3. 电源备份可靠的电源备用，可以持续至少8小时 （全班）例如：发电机//太阳能板//便携式电源逆变器等 （UPS 不够）.4.互联网备份（二级互联网）道：低于10ms 延迟：低于160ms 上传：最低25mbps 下载：最少25mbps 电力和互联网備份是必须。最初发布在喜马拉雅山脉
查看英文原文
This is a remote position.
The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.
DUTIES AND RESPONSIBILITIES:1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.2. Identify the needs of client and find solution to it.3. Answering inbound calls, converting them to leads, and later to towing jobs.
WORKING CONDITIONS:1. Remote2. Shift-based — in a Call Center that works 24/7.3. Pacific Time Zone
Requirements
1. Computer SpecificationsMinimum Intel SpecsProcessor: Core i7 8th generation (and above)Core i5 10th generation (and above)RAM: Minimum of 12 GBStorage: 128 GB SSD or higherGraphics: 2 GB graphics memoryMinimum AMD SpecsProcessor: AMD Ryzen 5,7,9 (Minimum series 3600)RAM: Minimum of 12 GBStorage: 128 GB SSD or higherGraphics: 2 GB graphics memoryMacintosh SpecsProcessor: Core i7/ i5 / M1/ M2RAM: Minimum of 12 GBStorage: 128 GB SSD or higherGraphics: 2 GB graphics memory2. Main Internet Speed RequirementJitter: below 10msLatency: below 160msUpload: more than 25mbpsDownload more than 40 mbpsUsing internet speedtest:
VoIP Speed Test | 8x8//Aircall’s VoIP Speed Test | Aircall//VoIP Speed Test: Check Your Network Reliability (getvoip.com)3. Power BackupA reliable power backup that could sustain a minimum of 8 hours (full shift)Examples:Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)4. Internet Backup(Secondary internet)Jitter: below 10msLatency: below 160msUpload: minimum of 25mbpsDownload: minimum of 25mbpsPower and Internet Backup is a MUST.
Originally posted on Himalayas