Senior Short-Term Rental Manager
公司的客户是一个已建立的加拿大房地产管理公司，负责监督约25个装饰租物业。该公司在多个地点管理着短期，中期和长期住宿的组合。他们正在寻找一名经验丰富的高级短期租经理来承担六到七家酒店的日常运营，转向夜间休假租。合格的候选人必须已经了解 Airbnb 运营，并且能够在不经过广泛培训的情况下管理注册，预订，客户通信和房产协调。职位概述高级短期租经理将监督分配房地产的客户体验和操作要求，从初步查询到退出。该人员在上网之前与公司现有的虚拟助理密切合作，然后独立管理分配组合。这个职位需要拥有大量实践经验的人来管理多个 Airbnb 房地产。仅限于 Airbnb 客户服务或一个或两个个人拥有的列表，对于此高级职位来说将不够。关键责任 · 在 Airbnb 和 VRBO 中管理多个短期租列表。·创建，推出，更新和优化物业列表，包括描述，设施，照片，房子规则和可用性。·处理访问者信息从查询到预订，通过登记，逗留时间和退休。·迅速和专业地回答客人的问题，关注，访问问题和紧急请求。·保持预订日程并确保在平台上保留信息保持准确。·协调清洁人员，营业额，维护问题和其他与房地产相关的要求。·审查房地产信息并熟悉每个单位的设施，访问说明书，建筑详细信息，紧急信息和运行程序。·确保客人获得准确的登记说明书，财产信息和后续支持。·协助他们获取短期租许可证和专业照片时启动其余房地产。·在工作期间与现有虚拟助理和公司领导密切合作。
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Location: Remote
Employment Type: Full-time, 30 hours per week
Schedule: PST-aligned schedule with some evening and weekend coverage
Rate: USD $ 845.00 to $ 1,105.00 per month
About the Company
Our client is an established Canadian property management company overseeing approximately 25 furnished rental properties. The company manages a combination of short-term, mid-term, and long-term accommodations across multiple locations.
They are seeking an experienced Senior Short-Term Rental Manager to take ownership of the daily operations of six to seven properties transitioning to nightly vacation rentals. The successful candidate must already understand Airbnb operations and be capable of managing listings, reservations, guest communications, and property coordination without extensive training.
Role Overview
The Senior Short-Term Rental Manager will oversee the guest experience and operational requirements of the assigned properties, from initial inquiries through check-out. This person will work closely with the company’s existing Virtual Assistant during onboarding before independently managing the assigned portfolio.
The position requires someone with substantial hands-on experience managing multiple Airbnb properties. Experience limited to Airbnb customer service or one or two personally owned listings will not be sufficient for this senior-level position.
Key Responsibilities
- Manage multiple short-term rental listings across Airbnb and VRBO.
- Create, launch, update, and optimize property listings, including descriptions, amenities, photos, house rules, and availability.
- Handle guest communications from inquiry and booking through check-in, the duration of the stay, and check-out.
- Respond promptly and professionally to guest questions, concerns, access issues, and urgent requests.
- Maintain reservation calendars and ensure booking information remains accurate across platforms.
- Coordinate cleaners, turnovers, maintenance concerns, and other property-related requirements.
- Review property information and become familiar with each unit’s amenities, access instructions, building details, emergency information, and operating procedures.
- Ensure guests receive accurate check-in instructions, property information, and follow-up support.
- Assist with launching the remaining properties as they receive their short-term rental licences and professional photos.
- Work closely with the existing Virtual Assistant and company leadership during the initial onboarding and knowledge-transfer period.
- Follow established standard operating procedures while identifying opportunities to improve guest communication and rental operations.
- Support dynamic pricing and revenue-management activities when experienced with PriceLabs or similar platforms.
- Perform light bookkeeping tasks in QuickBooks when qualified, such as categorizing property-related purchases, matching credit card transactions, and organizing expenses by unit.
Requirements
Required Qualifications
- Strong, recent, and hands-on experience managing Airbnb properties.
- Experience managing multiple short-term or vacation rental listings simultaneously.
- Experience using both Airbnb and VRBO.
- Previous experience working for a property management, hospitality, or vacation rental company.
- Comprehensive understanding of the Airbnb guest journey, platform rules, listing management, reservations, and issue resolution.
- Ability to manage guest communications independently without requiring training on Airbnb fundamentals.
- Strong written English and the ability to communicate clearly, professionally, and empathetically with guests.
- Excellent organization, attention to detail, and follow-through.
- Ability to handle urgent concerns calmly and make sound operational decisions.
- Comfortable working independently while coordinating with cleaners, contractors, and internal team members.
Preferred Qualifications
- Experience with Guesty, Hospitable, or another property management system.
- Experience with PriceLabs or similar dynamic-pricing software.
- QuickBooks or light bookkeeping experience.
- Experience launching new short-term rental listings.
- Familiarity with Canadian holidays, seasonal pricing, and vacation-rental booking patterns.
Schedule Expectations
The selected candidate will initially overlap with the existing Virtual Assistant to complete training and property handovers. After onboarding, the schedule will provide complementary coverage and may include afternoon or evening PST hours and allocated weekend hours to support guests outside the existing team member’s schedule.
Ideal Candidate
The ideal candidate is a proactive and experienced short-term rental professional who understands that successful property management requires more than responding to messages. They take ownership of the guest experience, anticipate operational issues, maintain accurate information, and ensure that bookings and turnovers run smoothly without constant direction.
Benefits
- Opportunities for growth and advancement
- Competitive compensation package
- Maxicare HMO after completing the three-month probationary period
Originally posted on Himalayas