Bilingual Outbound Enrollment Agent
五星解决方案正在寻求英语和西班牙语的双语外出注册代理人，以支持快速发展的医疗保健报名计划，为符合条件的健康计划成员服务。这是一个轻松销售，脚本上写出的退出职位，专注于帮助成员理解并注册可用的卫生项目。这是加入不断增长的计划的一个令人兴奋的机会，强大的表演者可以通过帮助成员同时提供卓越的客户体验来立即产生影响。这是一个远程位置，适合居住在 = AL, FL, GA, ID, IA, IN, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, UT, VA, WV, WI, WY 责任。· 通过自动拨号系统向符合条件的健康计划成员进行出发电话。· 正确地遵循既定脚本和注册程序。· 将会员参与到专业，友好和对话讨论中。·清楚地解释方案的益处和注册机会。· 在谈话集中在注册时解决常见的问题和反对意见。· 与会员交谈时导航 Salesforce CRM 和其他必要系统。· 参考已提供在系统中的一般健康或处方相关信息，而不独立收集敏感健康信息。· 记录呼叫结果和注册活动准确。· 满足既定质量，生产力和注册目标。·保护会员信息并遵循所有要求的隐私和合规程序。资格 · 前往出境调用，呼叫中心，客户服务，销售或注册经验优先。·强大的口头沟通和积极倾听技能。· 在保持自然对话时舒适地遵循结构化的脚本。·能够自信地处理问题，犹和反对意见。·专业，耐心和同情交流风格。·舒适地与 CRM 系统和多个计算机应用程序合作。·高度关注细节和准确的文档技巧。· 在远程环境中独立工作的能力。·可靠的出席率和强有力的承诺，以满足绩效预期。·必须能够流利地说话，阅读和写作英语和西班牙文五星解决方案重视多样性，并致力于通过聘请最好的员工，为客户提供最佳服务培养专业，多元化的劳动力。
查看英文原文
Five Star Solutions is seeking Bilingual Outbound Enrollment Agents for English and Spanish to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs.
This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences.
This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Responsibilities
- Make outbound calls to eligible health-plan members using an automated dialing system.
- Follow established scripts and enrollment procedures accurately.
- Engage members in professional, friendly, and conversational discussions.
- Explain program benefits and enrollment opportunities clearly.
- Address common questions and objections while keeping the conversation focused on enrollment.
- Navigate Salesforce CRM and other required systems while speaking with members.
- Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
- Document call outcomes and enrollment activity accurately.
- Meet established quality, productivity, and enrollment goals.
- Protect member information and follow all required privacy and compliance procedures.
Qualifications
- Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
- Strong verbal communication and active listening skills.
- Comfortable following a structured script while maintaining a natural conversation.
- Ability to confidently handle questions, hesitation, and objections.
- Professional, patient, and empathetic communication style.
- Comfortable working with CRM systems and multiple computer applications.
- Strong attention to detail and accurate documentation skills.
- Ability to work independently in a remote environment.
- Reliable attendance and a strong commitment to meeting performance expectations.
- Must be able to Speak, Read, & Write fluently in English & Spanish
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Originally posted on Himalayas