Customer Service Representative
总结：赋权 AI 是政府的人工智能。赋权 AI 为联邦机构领导人提供了提高员工潜力，直接实现有意义的转型的工具。位于维加利亚州雷斯顿 (Reston) 的 Empower AI 拥有三十年的解决健康，国防和民事任务复杂挑战经验。我们的被证明的 Empower AI 平台®为客户提供了一个实用，可持续的方式来实现与他们谁，他们所做的事情，如何工作以及所拥有的资源相关的转变。结果是一个多样创造性更高的政府劳动力。查看 www.Empower.ai 更多信息。强大 AI 自豪地被 G.I.Jobs 出版商维克托里认可为2024年的军事友好雇主。这一名称反映了公司对招聘和支持活跃职务和退伍军人员工的承诺。责任力 AI:作为 Empower AI, Inc 的客户服务代表 I (CSR I),你将与提供者联系并通信以快速获得所需的医疗记录文件。CSR 在快节奏的挑战环境中使用明确，简洁的要求供应商文档描述来避免误解和重复后续电话的必要性。你将成为我们为客户提供优质服务的使命实现关键组成部分。你的经验确保了与国家层面实施医疗保健改革相关的活动前沿的一种令人兴奋和有价值的机会。在此职位上，你将是实现 Empower AI 任务的一个关键贡献者：提供创新性，经济效率高的解决方案和服务，使我们的客户能够快速适应动态环境。责任重点：· 请记载和信息从供应商 ·迅速，专业地，有效地响应电话查询以提供解决方案 ·分析供应商的问题，以确定最好的资源利用来解决情况 · 作为提供者与各部门或团队成员之间的联系人在回复查询时·专业地响应所有书面查询 （信件，电子邮件，电子郵件）·处理未符合初步检验标准的拒绝记录并联系供应商重新提交可读副本 ·协助供应商识别所请求内容并回答他们的查询 · 程序
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Overview
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.
Responsibilities
Empower AI: As a casual status Customer Service Representative I (CSR I) for Empower AI, Inc., you will contact and communicate with providers to obtain required medical record documentation in an expeditious manner. The CSR works in a fast-paced challenging environment using clear, concise descriptions of the requested provider documentation to avoid misunderstanding and the need for repeated follow-up calls. You will serve as a critical component in meeting our mission of providing excellent services to our clients. Your experience ensures an exciting and rewarding opportunity to be at the forefront of activities related to implementing healthcare reform on a national level. In assuming this position, you will be a critical contributor to meeting Empower AI’s mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
Highlights of Responsibilities:
- Requests records and information from providers
- Responds to telephone inquiries promptly, professionally, and efficiently to provide resolution
- Analyzes provider questions to determine best use of resources to resolve the situation
- Serves as liaison between the providers and the various departments or team members in response to inquiries
- Professionally responds to all written inquiries (letter, e-fax, e-mail)
- Processes rejected records that do not meet initial inspection criteria and contacts providers to resubmit legible copies
- Assists providers in identifying what is being requested and answers their inquiries
- Processes and verifies received records through provider communication indicating when invalid documentation is replaced or ready for assignment
- Maintains competency and attends required education and training programs
- Complies with all departmental protocols, policies and procedures
- Performs other duties as assigned by Call Center Manager/Medical Records Supervisor
Qualifications
Requirements:
- Associates Degree in any of the following disciplines:- Medical Records- Computer Science
- Or high school diploma or a G.E.D and two years of customer service, call center and/or medical record experience
- Proficiency with computers and computer software, specifically MS Word and MS Excel
- Ability to handle multiple phone lines throughout the business day
- Ability to be able to speak clearly and articulate in a professional manner
- Ability to work with others in a team environment
Preferred Education and Experience:
- Extensive knowledge of medical records and their components, and medical record practices, policies and procedures desired.
- Knowledge of medical terminology
- Knowledge of healthcare and Medicare forms, documentation, and facilities
- Optional - Bilingual (Spanish) CSR - must be fluent in speaking, reading and understanding the Spanish language.
- Prefer at least one (1) year of customer service experience with call center detail
Physical Requirments:
This position requires the ability to perform the below essential functions:
· Sitting for long periods
About Empower AI
All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.
Pay Band Min
USD $15.00/Hr.Pay Band Max
USD $20.19/Yr.Originally posted on Himalayas