MSP 工程师 - 夜班
MSP Engineer - Overnight
Aligned Technology Group (Aligned TG) 通过利用 AWS 云技术的全部潜力，帮助组织实现安全、可扩展和可持续的业务成果。我们以坚韧不拔的态度面对每一个挑战，秉持结果导向的思维，确保客户达成目标。我们的使命是提供无与伦比的云咨询、工程、财务管理和安全服务，同时持续学习和创新，保持对行业发展的领先。在协作和谦逊的文化指引下——“Team AWSome”意味着放下自我——我们根据技术驱动的初创公司、中型市场和企业客户的独特需求，定制我们的服务。以执行、敏捷和卓越为核心，我们是企业信赖的合作伙伴，帮助其应对云现代化的复杂性并实现战略目标。
职位概述
我们正在寻找一名经验丰富的夜间 MSP 云工程师加入我们的托管服务团队（MSP），负责持续的 AWS 云运营、支持工单以及客户环境的主动管理。这个职位适合一位在服务导向环境中茁壮成长、享受解决问题、自动化和持续优化云基础设施的工程师。MSP 云工程师将确保多个客户 AWS 账户的稳定性、性能和安全性，同时提供卓越的客户服务，并为我们的 MSP 框架和自动化工具集的持续改进做出贡献。
理想的候选人具备扎实的 AWS 技术能力，热衷于追求运营卓越，并能够在从初创公司到企业级工作负载的多样化客户环境中工作。
主要职责：
- 作为第三班次工程师负责持续的 MSP 运营，包括监控、事件响应、补丁管理和 AWS 环境中的基础设施优化。
- 管理和解决 incoming MSP 支持工单，确保及时准确的技术解决方案，同时与客户保持清晰沟通。
- 实施并维护 AWS MSP 成本优化、标签和治理的最佳实践。
- 支持并自动化操作流程，如备份验证、补丁管理、IAM 策略审查和安全态势评估。
- 与云架构师和安全团队合作，实施并维护符合 Aligned TG 的架构原则的 AWS 解决方案。
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About Aligned Technology Group (Aligned TG)
Aligned TG empowers organizations to harness the full potential of AWS cloud technologies, driving secure, scalable, and sustainable business outcomes. We approach every challenge with grit, embracing a results-driven mindset to ensure our clients achieve their goals. Our mission is to deliver unparalleled cloud advisory, engineering, financial management, and security services while continuously learning and innovating to stay ahead of industry advancements. Guided by a culture of collaboration and humility—where being "Team AWSome" means leaving egos at the door—we tailor our services to meet the unique needs of technology-enabled startups, mid-market, and enterprise clients. With a focus on execution, agility, and excellence, we are the trusted partner businesses rely on to navigate the complexities of cloud modernization and achieve their strategic objectives.
PositionOverview
We are seeking a skilled Overnight MSP Cloud Engineer to join our Managed Services Practice (MSP) and take ownership of ongoing AWS cloud operations, support tickets, and proactive management of client environments. This role is ideal for an engineer who thrives in a service-oriented environment and enjoys problem-solving, automation, and continuous optimization of cloud infrastructure. The MSP Cloud Engineer will ensure stability, performance, and security across multiple customer AWS accounts while delivering exceptional customer service and contributing to continuous improvement of our MSP frameworks and automation toolsets.
The ideal candidate is technically strong in AWS, passionate about operational excellence, and comfortable working across diverse client environments, from startups to enterprise workloads.
KeyResponsibilities:
- Serve as a 3rd shift engineer for ongoing MSP operations, including monitoring, incident response, patch management, and infrastructure optimization within AWS environments.
- Manage and resolve incoming MSP support tickets, ensuring timely and accurate technical resolutions while maintaining clear communication with clients.
- Implement and maintain best practices for AWS MSP cost optimization, tagging, and governance.
- Support and automate operational processes such as backup validation, patching, IAM policy reviews, and security posture assessments.
- Collaborate with cloud architects and security teams to implement and maintain well-architected AWS solutions in alignment with Aligned TG’s best practices.
- Proactively monitor system health and performance metrics, identifying opportunities for cost savings, scaling improvements, and risk mitigation.
- Participate in client onboarding processes, ensuring new AWS environments are set up according to MSP standards and operational readiness checklists.
- Leverage Infrastructure-as-Code (IaC) and automation tools (e.g. CDK CloudFormation, Lambda) to improve efficiency and consistency across environments.
- Contribute to knowledge base documentation, runbooks, and automation scripts to enhance team efficiency and reduce time-to-resolution.
WhatYou’llGain:
- AWS Expertise: Deepen your hands-on experience managing diverse AWS workloads at scale in production environments.
- Operational Mastery: Gain exposure to a variety of AWS use cases across industries while refining your incident response, automation, and troubleshooting skills.
- Career Growth: Advance your technical career through continuous learning, certifications, and collaboration with senior architects and cloud leaders.
- Impact & Visibility: Play a key role in maintaining the reliability and performance of mission-critical systems for our clients.
- Team Culture: Join a “Team AWSome” culture rooted in collaboration, humility, and excellence.
Qualifications:
Required Experience
- 3–5 years of hands-on experience managing AWS environments in a managed services, operations, or DevOps capacity.
- Proven track record of managing cloud incidents, service requests, and operational tasks via ticketing systems.
- Strong knowledge of core AWS services including EC2, RDS, S3, IAM, VPC, CloudWatch, CloudTrail, Security Hub, Guard Duty, Cost Explorer and Lambda.
- Experience implementing AWS Well-Architected Framework best practices for security, reliability, and cost optimization.
- Familiarity with Infrastructure-as-Code tools such as Terraform, CDK or CloudFormation.
- Strong troubleshooting skills across Linux and Windows environments.
Technical Requirements
- Proficiency with AWS CLI, and automation scripting (Python, PowerShell, or Bash).
- Knowledge of networking fundamentals (DNS, VPN, load balancing, routing).
- Familiarity with security and compliance frameworks such as CIS, SOC2, or ISO 27001.
- Understanding of ITSM and change management best practices in MSP environments.
- AWS Certified SysOps Administrator or Solutions Architect (Associate or higher) strongly preferred.
Professional Attributes
- Customer-obsessed mindset with a commitment to service excellence and uptime reliability.
- Results-driven and proactive, with a passion for automation and continuous improvement.
- Excellent communication and collaboration skills, with an ability to translate technical issues into client-friendly updates.
- Detail-oriented and disciplined in documentation, configuration management, and compliance adherence.
- Self-motivated, adaptable, and able to thrive in a dynamic, fast-paced MSP environment.
Preferred Qualifications
- AWS Professional or Specialty certifications.
- Experience in a multi-account AWS organization or managed services environment.
- Exposure to cost management and FinOps principles.
- Familiarity with container orchestration (ECS, EKS) or serverless frameworks.
- Experience with configuration management tools such as Ansible or Chef.
EEO statement:We are an equal employment opportunity employer and do not discriminate against any person because of race, color, creed, religion, national origin, political affiliation, sex, gender identity or expression, sexual orientation, age, disability, genetic information, or other reasons prohibited by law (referred to as "protected status"). This nondiscrimination and opportunity policy extends to employment, use of all company facilities, membership, board service and leadership, volunteerism, participation in any of the organization's programs or services and all employment actions such as promotions, compensation,benefitsand termination of employment.
NOTE: Theabove information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities,dutiesand skills requiredin order toperform the work. Duties,responsibilitiesand activities may change at any time with or without notice.
Originally posted on Himalayas