Customer Success Manager
关于 NCR VOYIX NCR Voyix Corporation (NYSE:VYX) 是全球购物和餐饮的统一商业平台领导者。通过结合灵活，智能化的平台与其深入行业经验开发的端到端支付功能和服务，NCR Voyich 使零售商和餐厅能够加速他们的运营，体验和业务成果的新可能性.NCR Voyx 总部位于格鲁吉亚州雅特兰大，并为世界各地35多个国家提供服务。标题：客户成功管理员 - 语音及英语语言讲话者地点：荷兰阿姆斯特丹，荷兰角色概述 客户成功经理 (CSM) 是负责确保我们客户端端到端服务链的成功交付，性能和持续改善.CSM 在战术层面上运作，将运营执行与战略目标结合起来，并确保客户结果，服务可靠性和非功能要求得到一致满足。该角色需要对基础设施，硬件和商店技术环境有强烈的亲密关系，以及能够跨越多家内部和外部服务提供者进行协调。关键责任客户和利益相关者的参与 · 作为客户服务，满意度和与服务相关的讨论的主要战术接触点。· 将客户需求转化为整个链中可行的服务要求。· 在客户运营，工程和管理层建立可信赖关系。服务链治理 · 领导或促进内部团队，供应商和 SIAM 相关角色之间的端到端链配套 （而不仅专注于服务水平管理）. ·确保操作团队与客户期望之间保持一致性。·推动基础设施，硬件和现场运营流中的协调。运营性能 & 持续改进。·监测服务业绩，确定结构性问题，推动持续改进 (CI) 举措。·分析经常发生的事件，趋势和非功能因素 （可用性，可靠性，性能）. ·积极推并实施服务增强。战术交付领导力 ·超越日常运营重点介绍中期服务稳定性，服务路线图和改善计划。·将行业趋势和最佳实践与内部流程和客户环境联系起来。·与 En 合作。
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About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Title: Customer Success Manager - Dutch and English speaker
Location: Amsterdam, The Netherlands
Role Overview
The Customer Success Manager (CSM) is responsible for ensuring successful delivery, performance, and continuous improvement across the end‑to‑end service chain for our customers. The CSM operates at a tactical level, bridging operational execution with strategic objectives, and ensures that customer outcomes, service reliability, and non‑functional requirements are consistently met.
The role requires strong affinity with infrastructure, hardware, and store technology environments, as well as the ability to coordinate across multiple internal and external service providers.
Key Responsibilities
Customer & Stakeholder Engagement
- Act as the primary tactical point of contact for customer delivery, satisfaction, and service‑related discussions.
- Translate customer needs into actionable service requirements across the chain.
- Build trusted relationships across customer operations, engineering, and management layers.
Service Chain Governance
- Lead or contribute to end‑to‑end chain orchestration across internal teams, vendors, and SIAM‑related roles (without focusing solely on service level management).
- Ensure alignment between operational teams and customer expectations.
- Drive coordination across infrastructure, hardware, and field operations streams.
Operational Performance & Continuous Improvement
- Monitor service performance, identify structural issues, and drive Continuous Improvement (CI) initiatives.
- Analyse recurring incidents, trends, and non‑functionals (availability, reliability, performance).
- Proactively recommend and implement service enhancements.
Tactical Delivery Leadership
- Operate above the day‑to‑day operations—focusing on mid‑term service stability, service roadmaps, and improvement plans.
- Connect industry trends and best practices to internal processes and customer environments.
- Collaborate with Engineering, Operations, and Product teams to ensure sustainable service delivery.
Technical Affinity
- Understand store infrastructure, hardware lifecycles, and device/service architecture sufficiently to engage in meaningful discussions with technical stakeholders.
- Translate technology topics into business‑relevant outcomes for customers.
Required Skills & Experience
- Strong understanding of infrastructure services, retail hardware, and/or operational technology environments.
- Experience in chain-management, service management, or SIAM concepts.
- Proven ability to operate at a tactical level, not only operational.
- Continuous improvement mindset, including identification and remediation of structural service issues.
- Strong analytical skills with focus on non-functional requirements.
- Excellent communication skills, able to navigate between technical teams and business stakeholders.
Preferred Qualifications
- Experience in managed services, retail technology, or multi‑vendor service landscapes.
- Familiarity with incident and problem management frameworks.
- Ability to connect external industry trends to customer environments and internal processes through the lens of company’s best practice.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
Originally posted on Himalayas