电话销售运营专员
Telesales Operations Associate
我们正在寻找一名远程销售运营专员加入我们的留存团队，随着我们在各市场扩大规模并推动数字化和金融包容性发展。
关于 M-KOPA
M-KOPA 已经为 1000 万客户提供改变生活的技术和服务，在肯尼亚、乌干达、尼日利亚、加纳和南非创造了超过 20 亿美元的信用。我们拥有 35000 多名现场代理和 2300 多名员工，打造了非洲最大的资产融资平台之一，在这里，86% 的客户表示生活质量有所改善，55% 的客户首次接触到正式的金融服务。我们称他们为日常劳动者，我们所做的一切都是为了拓展他们的可能性。
职位概述
作为远程销售运营专员，你将为我们在尼日利亚的远程销售团队提供运营支持，这是一个在我们办公室工作并与英国、欧洲和非洲的同事协作的混合岗位。你将向远程销售团队主管汇报，并成为销售代理、门店团队和配送合作伙伴之间的纽带，确保每笔成交的销售都能顺利履行。
这是一个混合岗位，你将在尼日利亚的办公室工作，与来自英国、欧洲和非洲不同市场和地点的多样化员工合作。你将向远程销售团队主管汇报。
什么让这个岗位与众不同
这并不是单纯的后台行政工作。你创建的每个账户，你解除的每次设备锁定，你提前发现的每次库存短缺，都是一个客户能够按时获得产品而不是掉出销售漏斗。你将直接看到销售流程中的问题，并对解决这些问题有真正的责任感。
你将负责
- 支持远程销售代理进行账户创建、设备解锁，并在交接前完成合规和文件工作
- 与 DSRS 和门店团队协调配送请求，跟进延迟或失败的配送直到解决
- 监控门店的库存水平，并在影响销售之前上报短缺情况
- 保持 CRM 和内部系统中准确的履行和配送状态更新
- 完成远程销售团队主管分配的其他任务
你需要具备
- 商业管理、销售或相关领域的学士学位
- 3-5 年远程销售运营、销售行政、客户服务或运营支持经验（有优势）
- 熟练使用 CRM（FreshDesk、3CX 或类似系统），组织能力强
查看英文原文
We are looking for a Telesales Operations Associate to join our Retention Team as we scale up and drive digital and financial inclusion across our markets.
About M-KOPA
M-KOPA has connected 10 million customers to life-changing technology and services, unlocking $2B+ in credit across Kenya, Uganda, Nigeria, Ghana, and South Africa. With 35,000+ field agents and 2,300+ employees, we've built one of Africa's largest asset financing platforms, one where 86% of customers report improved quality of life and 55% are accessing formal financial services for the first time. We call them Every Day Earners, and everything we build exists to expand what's possible for them.
Role overview
As Telesales Operations Associate, you'll provide the operational backbone for our Telesales Team in Nigeria, a hybrid role based in our office and working alongside colleagues across the UK, Europe, and Africa. You'll report to the Telesales Team Lead and be the connective tissue between sales agents, shop teams, and delivery partners, making sure every sale that gets closed actually gets fulfilled.
This is a hybrid role, you would be working from our office in Nigeria, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Telesales Team Lead.
What makes this different
This isn't back-office admin for its own sake. Every account you create, every delivery you unblock, every stock shortage you catch early is a customer who gets their product on time instead of falling out of the funnel. You'll have direct visibility into where the sales process breaks and real ownership over fixing it.
What You'll Do
- Supporting telesales agents through account creation, device unlocking, and closing out compliance and documentation before handover
- Coordinating delivery requests with DSRs and shop teams, chasing down delayed or failed deliveries until resolved
- Monitoring stock levels across shops and escalating shortages before they disrupt sales
- Keeping CRM and internal systems updated with accurate fulfilment and delivery status
- Any other tasks as assigned by the Telesales Team Leader.
What You'll Need
- A Bachelor's degree in Business Administration, Sales, or a related field
- 3 – 5 years' experience in telesales operations, sales administration, customer service, or operations support (an added advantage)
- Strong CRM experience (FreshDesk, 3CX, or similar), sharp organisational instincts, and comfort working in a fast-paced, target-driven environment
The honest part
Sales moves fast, and things go wrong: deliveries stall, stock runs short, documentation gets missed. You'll be the person tracking it all down and getting it sorted, often under time pressure. If chasing loose ends to closure sounds satisfying rather than draining, you'll fit right in.
Ready to help us get the small moments right, at scale? Let's talk.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at .
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.
Originally posted on Himalayas