Support Specialist (Philippines, Fully Remote)
关于 Wingz, Inc.Wingz 是一个以非紧急医疗运输 (NEMT) 为中心的乘坐共享平台。我们的同情，认证驾驶员网络帮助弱势群体获得所需的护理。我们正在聘请一个支持专家谁准备启动或发展他们的客户服务职业生涯。这个角色是快速的，需要有人可以同时处理电话，直播聊天和电子邮件。理想候选人适应性，在压力下繁荣，并渴望学习多个复杂的流程和协议独特的客户。如果你是能够独立工作，与团队有效沟通的和远程设置中受增长机会激励的人，我们很喜欢让你加入！角色详情 · 工作时间表：美国时间 (EST) · 就业安排：远程 （独立承包商）· 就业类型：全职/长期 · 工资率：美元900 /月 · 试验期后福利：10个 PTO 和 HMO · 支付频率：半月 · 设备：自动协助你将做什么 ·通过电话，电子邮件和聊天回应客户询问，确保及时和专业解决他们的旅行询问。· 司机和成员，确保准确而高效处理请求。·确保所有客户队列都能有效及时处理。· 维护安全协议，并确保在客户互动中遵守所有的安全指导方针。· 在任何时候保持友好和专业的态度的情况下提供卓越的客户服务。· 促进商业流程和协议的发展以简化运营。·通过自主管理和同行和领导者的反不断提高个人表现。你需要什么？· 拥有强大的电话，电子邮件和聊天经验的人员至少3年的经验。· 具有英语语言沟通能力，有明确的菲律宾口音。· 灵活且能够在各种客户支持道上处理多项任务。· 在快速发展环境中繁荣的能力，有效地管理压力和挑战。· 与同事合作并公开交流的能力强大的团队参与者。· 自主自动化，可以以最小监督远程工作。· 驱使专业成长和承担新责任。为什么 Wingz? · 导向使命的工作是我最需要的？
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About Wingz, Inc.
Wingz is a rideshare platform focused on Non-Emergency Medical Transportation (NEMT). Our network of compassionate, credentialed drivers helps vulnerable populations gain access to the care they need.
About the role
We’re hiring a Support Specialist who’s ready to jumpstart or grow their career in customer service. This role is fast-paced and requires someone who can handle phone calls, live chats, and emails simultaneously. The ideal candidate is adaptable, thrives under pressure, and is eager to learn multiple complex processes and protocols unique to our clients. If you’re someone who can work independently, communicate effectively with a team, and is motivated by growth opportunities in a remote setup, we’d love to have you onboard!
Role details
- Work schedule: US hours (EST)
- Employment set-up: Remote (Independent Contractor)
- Employment type: Full-time / long term
- Salary rate: USD 900 / month
- Benefits: 10 PTO and HMO after the probationary period
- Pay-out frequency: Semi-monthly
- Equipment: Self-provided
What you'll do
- Respond to customer inquiries via phone, email, and chat, ensuring a timely and professional resolution.
- Assist drivers and members with their trip inquiries, ensuring accurate and efficient handling of requests.
- Ensure that all customer queues are handled effectively and in a timely manner.
- Uphold safety protocols and ensure that all safety guidelines are followed during customer interactions.
- Deliver exceptional customer service, maintaining a friendly and professional demeanor at all times.
- Contribute to the development of business processes and protocols to streamline operations.
- Continuously improve personal performance through self-management and feedback from peers and leadership.
What you'll need
- Minimum of 3 years of experience as a customer support representative with a solid background in handling calls, emails, and chat.
- Strong verbal communication skills in English, with a clear Philippine accent.
- Flexible and able to handle multiple tasks across various customer support channels.
- Ability to thrive in a fast-paced environment, managing stress and challenges effectively.
- Strong team player with the ability to collaborate and communicate openly with colleagues.
- Independent and self-motivated, able to work remotely with minimal supervision.
- Driven to grow professionally and take on new responsibilities.
Why Wingz?
- Mission-driven work that makes a tangible difference in people’s lives.
- 100% remote work culture
- A small, agile team where your impact is felt every day.
- Competitive compensation and benefits.
Originally posted on Himalayas