服务旅行顾问IV - 摩根大通旅行
Servicing Travel Advisor IV - Chase Travel
开始你的旅行职业旅程，成为我们团队的重要一员，为旅行客户提供卓越服务，同时维护我们卓越的声誉。
作为FROSCH的高级旅行顾问，你将对为我们的旅行客户提供非凡服务并超越他们的期望做出重要贡献。你的工作将包括预订旅行、及时解决问题，并与供应商沟通以确保客户期望得到满足。你将运用冲突管理和影响力来应对困难情况，并说服他人实现有益的结果。你对细节的关注和分析思维将在管理旅行物流和识别根本问题方面至关重要。凭借对客户体验和旅行技术的深刻理解，你将利用在线旅行工具优化从开始到结束的整个旅行流程。
职位职责
- 协调并完成客户的旅行预订，确保所有细节符合客户偏好和公司标准。
- 使用旅行管理技术工具优化旅行流程，从最初的预订到最终行程确认。
- 识别并及时解决复杂的旅行相关问题，利用你在冲突管理和客户关系管理方面的技能进行缓解。
- 分析旅行物流和客户反馈，识别改进领域，并参与新解决方案的开发。
- 与供应商保持专业关系，必要时进行谈判，以确保客户期望得到满足和超越。
- 能够有效且高效地沟通，预期能够与高知名度和VIP客户互动。
所需资格、能力和技能
- 至少3年的企业旅行经验，并具备原生Sabre经验。
- 具备根据客户偏好和公司标准协调并完成旅行预订的实操能力。
- 展示出使用旅行管理技术工具的能力，包括旅行规划软件和预订系统，以优化旅行流程。
- 展现出在冲突管理和客户关系管理方面的能力，能够及时解决旅行相关问题，并与客户和供应商保持专业关系。
- 培养分析思维能力，能够系统地组织、比较和评估各种情境因素的能力
查看英文原文
Embark on your travel career journey and become an essential part of our team, delivering outstanding service to travel clients while upholding our reputation for excellence.
As a Servicing Travel Advisor IV in FROSCH, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their expectations. Your role will involve booking travel, resolving issues promptly, and liaising with vendors to ensure client expectations are met. You will use conflict management and influence to navigate challenging situations and persuade others to achieve beneficial outcomes. Your attention to detail and analytical thinking will be crucial in managing travel logistics and identifying underlying issues. With a strong understanding of customer experience and travel technology, you will leverage online travel tools to optimize the travel process from start to finish.
Job responsibilities
- Coordinate and fulfill travel bookings for clients, ensuring all details align with client preferences and company standards.
- Utilize travel management technology tools to optimize the travel process, from initial booking to final itinerary confirmation.
- Identify and promptly resolve complex travel-related issues, leveraging your skills in conflict management and customer relationship management to de-escalate.
- Analyze travel logistics and client feedback to identify areas for improvement and contribute to the development of new solutions.
- Maintain professional relationships with vendors, negotiating as necessary to ensure client expectations are met and exceeded.
- Communicate effectively and efficiently, with an expectation of being able to engage with high profile and VIP clients.
Required qualifications, capabilities, and skills
- Must have at least 3 years of Corporate Travel and native Sabre experience.
- Proven ability to coordinate and fulfill travel bookings in line with client preferences and firm standards.
- Demonstrated ability to utilize travel management technology tools, including travel planning software and booking systems, to optimize the travel process.
- Showcase capacities in conflict management and customer relationship management, with the ability to promptly resolve travel-related issues and maintain professional relationships with clients and vendors.
- Developing analytical thinking skills, with the ability to systematically organize, compare, and evaluate various aspects of a situation to identify key information and potential areas for improvement.
- Proficient understanding of customer experience and the ability to understand how customers interact and perceive a brand or business throughout the entire customer journey.
Originally posted on Himalayas