房地产管理员 - 美国远程
Real Estate Administrator - US Based Remote
联系中心团队管理员（远程）
关于Compass Leads团队
Compass Leads网络涵盖Coldwell Banker、Century 21、ERA、Better Homes & Gardens Real Estate、Corcoran、Sotheby’s International Realty和Compass的400名经纪人，拥有8,000名认证代理人。我们的项目除了为参与消费者提供现金返还福利外，还提供认证房地产代理人的合作以及我们礼宾团队的支持。我们正在寻找一位注重细节且善于协作的联系中心团队管理员（TA），以支持我们动态服务中心的运营。此职位对于确保日常运营顺畅至关重要，包括协助联系中心代表和管理层，并帮助在我们的客户项目中提供卓越的服务。
这是一个100%远程的工作，可以在美国任何地点进行。工作时间是周一至周五，东部时间上午9点至下午6点。
主要职责：
- 根据既定的客户项目指南准确处理潜在客户提交，可能包括通过电话、电子邮件、短信和聊天进行潜在客户互动。
- 及时且专业地处理各个项目特定邮箱中的客户邮件。
- 进行研究并完成经纪人结案任务，包括作为客户培养流程的一部分，主动与项目成员和经纪人进行跟进。
- 根据需要手动创建和/或更新客户CRM中的记录。
- 保持高标准的数据准确性，并达到由关键绩效指标定义的生产率基准。
- 熟练操作各种软件系统。
必备技能：
- 2-3年商业经验优先
- 在零售、金融服务或客服中心环境中有客户服务经验者优先。
- 强大的计算机技能，能够熟练操作多个系统和平台。
- 极强的细节关注能力和准确性。
- 有效的口头和书面沟通能力。
- 强大的组织和时间管理能力；能够在快节奏环境中多任务处理。
- 适应性强，愿意在动态工作环境中接受变化。
- 出勤可靠且准时是基本要求。
- 承诺营造多元化和包容性的工作环境。
最初发布于Himalayas
查看英文原文
Contact Center Team Administrator (Remote)
About the Compass Leads Team
The Compass Leads Network comprises 400 brokers across Coldwell Banker, Century 21, ERA, Better Homes & Gardens Real Estate, Corcoran, Sotheby’s International Realty and Compass with 8,000 certified agents. Our programs offer a cashback benefit to participating consumers in addition to the partnership of a certified real estate agent and support from our concierge team. We are seeking a detail-oriented and collaborative Contact Center Team Administrator (TA) to support our dynamic service center operations. This role is essential to ensuring smooth daily operations by assisting contact center representatives and management, and by helping deliver exceptional service across our client programs.
This is a 100% remote position and can be performed from any location within the United States. The work hours are Monday-Friday from 9AM - 6 PM Eastern time.
Key Responsibilities:
- Accurately process lead submissions in accordance with established client program guidelines, which may include lead interaction via phone, email, text and chat.
- Manage incoming customer emails across program-specific inboxes in a timely and professional manner.
- Conduct research and complete broker close-out tasks, including proactive follow-up with program members and brokers as part of the customer nurture process.
- Manually create and/or update records in customer CRM as applicable.
- Maintain high standards of data accuracy and meet productivity benchmarks as defined by key performance metrics.
- Navigate and operate various software systems.
Requisite Skills:
- 2-3 years business experience preferred
- Previous customer service experience in retail, financial services, or a contact center environment is a plus.
- Strong computer proficiency with the ability to navigate multiple systems and platforms.
- Exceptional attention to detail and accuracy.
- Effective verbal and written communication skills.
- Strong organizational and time management abilities; capable of multitasking in a fast-paced setting.
- Adaptable and open to change in a dynamic work environment.
- Reliable attendance and punctuality are essential.
- Commitment to fostering a diverse and inclusive workplace.
Originally posted on Himalayas