Customer Engagement Executive (BPO) - Remote Job
类别：教育地点：在 Enthuziastic,我们创造出有影响力的学习体验，使儿童能够参与各种背景的家庭。我们正在寻找专业和客户关注的人来加入我们的团队作为客户参与执行人员我们的语音流程。角色概述：在这个职位中，你将负责与父母互动，分享有关程序的相关信息，并确保一个顺利而积极的沟通经历。你将发挥关键作用在让家庭参与并支持他们的旅程与 Enthuziastik. 主要责任：·通过电话联系家长并使他们参与有意义的对话 · 提供关于 Enthuziastic 的计划和产品的清晰准确信息 · 理解父母要求并适当响应 · 在所有交互过程中保持专业和同情态度 ·确保及时跟踪和一致的沟通 · 在内部系统中保持精确记录的电话和交互 · 与内部团队协调进行无通信和支持需求 ·强大的口头交流技能 · 好倾听和人际能力 · 可以自信和专业地处理对话 · 基础计算机知识 （Zoho 工具，CRM 工具）· 经验在 BPO/调用/客户支持角色中优先 · 在结构化调用环境中工作舒适 首选技能：·语音流程 （入境/出口）· 客户参与或支持角色的背景 · 多语言沟通技巧 （附加优势）我们提供的内容：·稳定和结构化的工作环境 ·培训和加入支持 ·基于绩效的激励措施 · 积极性发展 · 支持与合作团队文化工作细节：· 职位类型：全日制 · 模式：从家工作 · 班级：可选择夜勤福利 · 有机会成为一个动态的技术创业公司的一部分。· 发展新技能和了解先进的软件工具和流程的巨大学习机会 · 在各国及年龄段范围内获得广泛的学习者基础。· 持续支持教师和发展机会。·基于经验和绩效的竞争性补偿。详情原始地发布在喜马拉雅山脉
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Category: Education
Location:
At Enthuziastic, we create impactful learning experiences that empower children and engage families across diverse backgrounds. We are looking for dedicated and customer-focused individuals to join our team as Customer Engagement Executives for our voice process.
Role Overview:
In this role, you will be responsible for interacting with parents, sharing relevant information about our programs, and ensuring a smooth and positive communication experience. You will play a key role in engaging families and supporting their journey with Enthuziastic.
Key Responsibilities:
- Connect with parents via calls and engage them in meaningful conversations
- Provide clear and accurate information about Enthuziastic’s programs and offerings
- Understand parent requirements and respond appropriately
- Maintain a professional and empathetic approach during all interactions
- Ensure timely follow-ups and consistent communication
- Maintain accurate records of calls and interactions in internal systems
- Coordinate with internal teams for seamless communication and support
Requirements
- Strong verbal communication skills
- Good listening and interpersonal abilities
- Ability to handle conversations confidently and professionally
- Basic computer knowledge (Zoho Tools, CRM tools)
- Prior experience in BPO / calling / customer support roles preferred
- Comfortable working in a structured calling environment
Preferred Skills:
- Experience in voice process (inbound/outbound)
- Background in customer engagement or support roles
- Multilingual communication skills (added advantage)
What We Offer:
- Stable and structured work environment
- Training and onboarding support
- Performance-based incentives
- Growth opportunities within Enthuziastic
- Supportive and collaborative team culture
Work Details:
- Job Type: Full-time
- Mode: Work from Home
- Shift: Preferable Night Shift
Benefits
- Opportunity to be a part of a dynamic growth focused tech startup.
- Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
- Access to a wide learner base across countries and age groups.
- Continuous support and development opportunities for instructors.
- Competitive compensation based on experience and performance.
DetailsOriginally posted on Himalayas