零售软件实施与交付经理 墨西哥
Retail Software Implementation & Delivery Manager Mexico
Description
Location: 墨西哥，居家办公，经常需要国内和国际出差
Onebeat 帮助零售商改善库存决策和业务表现。我们正在寻找一位经验丰富的实施与交付专业人士，具备深厚的时尚和服装零售专业知识，负责从发现和范围定义到上线、稳定和采用的客户软件实施项目管理。
这是一个需要亲力亲为的个人贡献角色，直接对项目执行和交付负责。你将把业务需求转化为可操作的软件实施计划，协调客户和内部团队，解决障碍，并推动里程碑完成。成功通过在约定范围内按时、符合质量标准并符合业务成果的实施来衡量。
该职位需要强大的时尚零售知识和软件实施的实战经验。你应该能够与业务相关方讨论零售流程，并与产品和技术团队合作，将这些流程转化为可行的解决方案。
向客户成功与交付区域总监汇报，你将与产品、客户成功和销售团队紧密合作，确保从已确认的客户需求到成功实施和日常使用的清晰过渡。
你大约有50%的时间会在客户现场，领导研讨会，协调实施活动，并支持测试、培训和上线。
What You Will Do
- 负责零售软件实施的日常交付，从发现和启动到配置、测试、培训、上线和稳定。
- 制定并管理涵盖范围、里程碑、负责人、依赖关系、资源需求和验收标准的项目计划。跟踪进度并让相关方对其承诺负责。
- 主动识别风险，消除障碍，管理范围变更，并推动决策。早期上报问题并提供明确的选项和恢复计划。
- 领导客户和内部项目会议，维护行动和决策跟踪，并清晰传达进展、风险和下一步计划。
- 支持销售到实施的交接，验证需求、交付假设、范围和客户期望。
- 理解客户的规划、商品管理、分配、补货和库存流程；将其转化为功能需求和业务规则。
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Description
Location: Mexico, home-based with frequent domestic and international travel
Onebeat helps retailers improve inventory decisions and business performance. We are looking for an experienced implementation and delivery professional with deep fashion and apparel retail expertise to manage customer software implementation projects from discovery and scoping through go-live, stabilization, and adoption.
This is a hands-on individual contributor role with direct accountability for project execution and delivery. You will turn business requirements into actionable software implementation plans, coordinate customer and internal teams, resolve blockers, and drive milestones to completion. Success is measured by implementations delivered within the agreed scope, on time, to quality standards, and aligned with business outcomes.
The role requires both strong fashion retail knowledge and proven experience delivering software implementations. You should be comfortable discussing retail processes with business stakeholders and working with Product and technical teams to translate those processes into a working solution.
Reporting to the Regional Director of Customer Success & Delivery, you will work closely with Product, Customer Success, and Sales to ensure a clear transition from agreed customer requirements to successful implementation and daily use.
You will spend about 50% of your time at customer sites, leading workshops, coordinating implementation activities, and supporting testing, training, and go-live.
What You Will Do
- Own day-to-day delivery of retail software implementations, from discovery and kickoff through configuration, testing, training, go-live, and stabilization.
- Build and manage project plans covering scope, milestones, owners, dependencies, resource needs, and acceptance criteria. Track progress and hold stakeholders accountable for commitments.
- Proactively identify risks, remove blockers, manage scope changes, and drive decisions. Escalate issues early with clear options and recovery plans.
- Lead customer and internal project meetings, maintain action and decision tracking, and communicate progress, risks, and next steps clearly.
- Support the handoff from Sales to implementation by validating requirements, delivery assumptions, scope, and customer expectations.
- Understand customers’ planning, merchandising, allocation, replenishment, and inventory processes; translate them into functional requirements, business rules, and acceptance criteria.
- Work closely with Product to validate capabilities, address functional gaps, and align delivery dependencies.
- Coordinate technical teams on data mapping, migration, integrations, and validation. Support functional configuration and validate software outputs against real retail scenarios.
- Own readiness for user acceptance testing, training, and go-live. Drive issue resolution, customer sign-off, post-launch stabilization, and adoption within daily planning and inventory workflows.
- Lead on-site implementation activities and work directly with customer teams to resolve issues and prepare for key project milestones.
- Maintain project documentation and ensure a structured handover to Customer Success and Support.
Requirements
What You Bring
- Strong, proven software implementation and delivery experience is essential. You have personally managed complex retail software projects through go-live and can demonstrate ownership of plans, timelines, dependencies, issue resolution, and customer acceptance.
- Deep expertise in fashion and apparel retail is essential, gained through merchandise planning, allocation, replenishment, inventory management, or hands-on retail technology delivery.
- A track record of driving execution across customer, product, and technical teams, following through on commitments, and recovering projects when delivery is at risk.
- Strong working knowledge of retail planning and inventory platforms and their connections with merchandising, ERP, and other retail systems.
- A solid understanding of assortment planning, allocation, replenishment, and inventory management, including fashion-specific considerations such as seasonality, size and color, markdowns, and inventory productivity.
- Experience working directly with customers on software requirements, implementation, testing, training, and adoption, with the ability to manage expectations and drive decisions.
- The ability to independently manage delivery as an individual contributor, coordinate multiple workstreams, and make practical decisions with limited supervision.
- Strong project management, analytical, communication, and facilitation skills.
- Professional fluency in Spanish and English, both written and spoken.
Experience That Would Be Especially Valuable
- A background combining in-house retail planning or merchandising with software implementation delivery at a retail technology provider or consulting firm.
- Experience supporting omnichannel or multi-brand fashion retail operations.
- Familiarity with merchandise financial planning, open-to-buy, and demand forecasting.
- Experience working with international customers and distributed project teams.
Originally posted on Himalayas