Service Desk Agent with German
在 DIGITALL,我们不仅提供技术，我们也为未来提供！我们是探索者，知识猎人，科技士，问题解决者和游戏变革者，他们希望获得启发和灵感。我们的 DIGITAL 员工总是走向前一步：与顶级技术合作，创新先于市场趋势，分享寻找更好的方法的热情。作为一个以人类为中心的组织，我们的团队建立在相互尊重和开放的沟通基础上，让每个人都能够真实地表达想法并释放自己的潜力。我们自豪的是我们的 DIGITAALL 聪明头脑，永远不会停止发展他们的技能来不断推进边界，做我们喜欢的事情。国际电脑公司在全球范围内拥有1000名专家组成的团队，遍布8个国家16个地点。这是你的工作：· 主要通过电话和门票系统接收，分析和解决技术请求；·有效地解决问题并确定最佳解决方案；·提供清晰，准确和英语的专业信息；·通过同情心和耐心确保高客户满意度；·与团队合作保持一致的，高质量的支持；·精确记录互动并遵循既定的程序；·强大的沟通，倾听和解决问题技能 · 了解和解决技术问题的能力即使有有限的细节 · 有组织性，详情导向，能够有效地管理多项请求 · 真正对 IT/科技和客户支持的兴趣 ·积极，同情态度的团队导向 · Microsoft 365基础知识是个优势 · 前面的技术支持或客户服务经验有利 （提供完整培训）组织信息：· 所有申请将受到严格保密性的处理 · 请注意只有选秀候选人会被邀请参加采访 原始发布在喜马拉雅山。
查看英文原文
At DIGITALL we don't just deliver technology we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways. As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love. DIGITALL operates globally with a team of 1000 experts in 16 locations across 8 countries.
This is your job:
- Receive, analyze, and resolve technical requests primarily via phone andticketing system,
- Troubleshoot issues efficiently and determine optimal solutions for quick resolution
- Provide clear, accurate, and professional information in both German and English
- Ensure high customer satisfaction with every interaction through empathy and patience
- Collaborate with the team to maintain consistent, high-quality support
- Document interactions accurately and follow established procedures
Your qualifications:
- Very good command of German and English (B2/C1 level minimum)
- Strong communication, listening, and problem-solving skills
- Ability to understand and resolve technical issues even with limited details
- Organized, detail-oriented, and able to manage multiple requests effectively
- Genuine interest in IT/technology and customer support
- Team-oriented with a positive, empathetic attitude
- Basic Microsoft 365 knowledge is a plus
- Previous technical support or customer service experience is advantageous (full training provided)
Organizational information:
- All applications will be treated in strict confidentiality
- Please note that only shortlisted candidates will be invited to an interview
Originally posted on Himalayas