Patient Navigator - Bank Contract
认知健康是专业于认知障碍的临床服务提供商之一。我们为私人患者提供专家临床护理，也是全球最先进的临床试验提供商之一，患者导航器在创建 Re:Cognition Health 中发挥着关键作用，确保我们支持潜在病人和研究参与者确定适合他们的需求的服务或试验。该角色的主要目的是转换引领到销售，满足试验预订和随机定位目标，支持实现我们的收入目标，同时遵守严格的伦理性要求。作为全球团队的一部分，并与现场的市场合作伙伴 Patient Navigators 合作，我们将确保在英国，美国和未来的 Re:Cognition 中心提供响应性高质量的服务给患者/研究参与者。我们现在正在招聘到我们的内部银行 - - 提供灵活时间范围。这一职位有资格参加自由选择佣金计划 JOB DUTIES:role Specific: 1.跟踪热烈和温暖的潜在客户 （来自那些明确联系过我们关于该服务的人，及时地向他们提供自付治疗途径）. 2. 与潜在患者进行电话预测问卷，调整自费服务和临床试验的方法。3. 确保所有信息都具有临床准确性和道德性 4. 保持对阿尔茨海默病及其我们提供的治疗知识，包括艾米洛ይድ向疗法，阿弗雷西斯等。5. 用同情心和专业精神支持所有询问者 6. 按照严格的伦理遵守实现收入目标。7. 管理患者推网站和门户端，确保在所需时间内遵循所有沟通和参与流程。8. 确保对 RCH 患者招聘数据库/CRM 的数据输入准确及时完成 9.管理患者保留通信，确保患者在过程中的每个阶段都始终得到信息。10.确保患者记录保持更新和准确，并确保所有数据都不符合数据保护法和 GDPR. 11.提供赞助商或 CRO 指标的数据，例如匿名的病人预测日志和招聘活动指标，由患者参与基本生命科学/医学科学学位主任直接监督。
查看英文原文
Re:Cognition Health is a leading provider of clinical services specialising in cognitive impairment. We deliver expert clinical care to private patients and are one of the foremost providers of Clinical Trials in the world.
Patient Navigator’s play a key role in creating the best first impression of Re:Cognition Health, ensuring we support prospective patients and study participant in identifying services or trials appropriate for their needs. The main purpose of the role is to convert leads to sales, meet trials bookings and randomisation targets, supporting delivery of our revenue targets whilst adhering to strict ethical compliance.
Working as part of a global team, and in collaboration with on site colleagues, our Marketing partners, Patient Navigator’s will ensure our patients/study participants receive a responsive and high quality service, in the UK, US and future Re:Cognition Centres.
We are recruiting now, to our internal Bank - offering a range of flexible hours
This role is eligible to participate in a discretionary commission scheme
JOB DUTIES:
Role Specific:
1. Follow up with hot and warm leads (from people who have explicitly contacted us about the service, in a timely manner, to offer them a self-pay treatment pathway.
2. Conduct telephone pre-screening questionnaires with potential patients, tailoring the approach for self-pay services and clinical trials.
3. Ensure all messaging is clinically accurate and ethical
4. Maintain a good knowledge of Alzheimer’s disease and the treatments we offer, including Amyloid Targeting Therapies, Apheresis and more.
5. Support all enquirers with empathy and professionalism
6. Deliver on revenue targets in line with strict ethical compliance.
7. Manage patient referral websites and portals, ensuring that all communication and engagement processes are followed and within the desired timeframe.
8. Ensure the accurate and timely completion of data entry into the RCH Patient Recruitment Database/CRM
9. Manage Patient retention communications, ensuring that Patients are always informed at each stage of the process.
10. Ensure Patient Records are kept up to date and are accurate and that all data is managed incompliance with Data Protection acts and GDPR.
11. Provide data for sponsor or CRO metrics on recruitment activity such as anonymised patient pre-screening logs and metrics on recruitment activity, under direct supervision from the Director of Patient Engagement
Essential
Life sciences/medical science degree or similar with min 2:1
Experience of working in telephony services
Proficiency in the use of Microsoft Office packages (Word, Excel, PowerPoint)
Be available to work 30 hours a month/5-10 hours a week
Be available to work during 9am to 1am.
Be based in the UK
Desirable
Experience within clinical trials research
Salary range £13.45-£14.80/hour dependant on location + commission
Benefits
Continuous professional development
25 -30 Days Annual Leave + Bank Holidays
Private Health Insurance
Life insurance
Employee Assistance Program
Pension Scheme
Perkbox
Free Mortgage Advisor Scheme
Electric Vehicle Scheme
If you feel you have the skills to join our Patient Navigation team, please apply now!
Originally posted on Himalayas