双语客户服务代表 - 贷款服务
Bilingual Customer Service Representative - Loan Servicing
Credit9 正在寻找一名双语客户服务代表加入我们的团队。该职位的主要职责包括专业地拨打电话、接听电话、筛选和转接电话，确保及时处理。此外，代表将负责处理来电和外呼，处理升级的问题，更新我们 CRM 中的信息，并提供卓越的客户服务。
薪资：每小时 18 美元
工作地点：远程（亚利桑那州）
工作时间：全职：上午 9:00 至下午 6:00 太平洋标准时间
关于我们：
在 Credit9，我们以客户为中心，帮助成千上万的人实现他们的财务目标。通过在高度协作、敏捷的团队中工作，我们正在定义一个新行业，为债务问题提供即时解决方案，并提供财务咨询以确保持久的成功。加入我们，贡献、创新并在一个有发展机会的环境中进步。
您的职责：
- 处理大量来电和外呼，以更新我们的客户信息。
- 通过我们的内部数据库回复客户邮件/聊天。
- 在处理不同主题时遵循呼叫中心脚本。
- 在适用情况下将客户转至相应的部门和团队。
- 识别客户需求，澄清信息，研究每个问题并提供解决方案。
- 在我们的呼叫中心数据库 CRM 中记录所有对话。
- 协助债务顾问完成客户注册流程。
- 在每次客户互动中遵守所有沟通程序、政策和指南。
- 通过注册过程（邮件、聊天或电话）更新客户信息。
- 协助客户修改他们的项目（草稿、计费、留存等）。
- 通过持续的优质客户服务与客户保持专业关系。
- 个人及团队均达到或超过通话配额。
- 技能和资格：
- 能够在团队中有效合作。
- 西班牙语和英语流利
- 具备熟练的打字技能，确保数据录入和记录准确。
- 基础的计算机操作理解能力。
- 以客户为中心的态度，具备耐心、友好和积极的品质。
- 实用的沟通技巧（口头和书面）。
- 教育和经验：
- 需要高中文凭或同等学历。
- 有客户服务经验者优先。
- 公司福利：
- 持续的培训和发展
- 职业晋升机会
- 医疗保险
- 牙科保险
- 视力保险
- 报酬
查看英文原文
Credit9 is seeking a Bilingual Customer Service Representative to join our team. The primary responsibilities for this role include professionally dialing, answering, screening, and transferring calls in a timely manner. Additionally, the representative will manage inbound and outbound calls, handle escalated issues, update information in our CRM, and deliver outstanding customer service.
Compensation: $18.00 per hour
Work Location: Remote (Arizona)
Work Hours: Full-time: 9:00 am- 6:00 pm pst.
About Us:
At Credit9, we put our clients at the center of everything we do, empowering thousands to meet their financial goals. By working in highly collaborative, agile teams, we're defining a new industry and offering immediate solutions to debt problems along with financial consultations to ensure lasting success. Join us to contribute, innovate, and advance in an environment with opportunities.
Your Responsibilities:
- Manage a high volume of inbound and outbound calls to update our clients.
- Answer client emails/chats through our internal database.
- Follow call center scripts when handling different topics.
- Redirect clients to appropriate departments and teams when applicable.
- Identify customer needs, clarify information, research every issue, and provide solutions.
- Keep records of all conversations in our call center database CRM.
- Assist Debt Consultants with client enrollment processes.
- Follow all communication procedures, policies, and guidelines during every customer interaction.
- Update client information through the progression of their enrollment (email, chat, or phone).
- Assist clients with modifications to their program (Drafts, Billing, Retention, etc.).
- Maintain professional relationships with customers through ongoing excellent customer service.
- Meet or exceed call quotas both personally and as a team.
Skills and Qualifications:
- Ability to collaborate effectively within a team.
- Fluent in both Spanish and English
- Proficient typing skills for accurate data entry and record-keeping.
- Fundamental understanding of computer operations.
- Customer-centric attitude with patience, friendliness, and positivity.
- Practical communication skills (verbal and written).
Education and Experience:
- High School diploma or equivalent required.
- Prior customer service is preferred.
Company Benefits:
- Ongoing training and development
- Opportunity for career advancement
- Medical
- Dental
- Vision
- Company Paid Group Life / AD&D Insurance
- 7 Paid Holidays and 2 Floating Holiday Days to use at will
- Paid Time Off
- Flexible Spending/HSA
- Employee Assistance Program (EAP)
- 401(k) match
- Referral Program
Credit9 is proud to be an Equal Opportunity Employer. Credit9 does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Note To Agencies: Credit 9 maintains an internal recruiting department to handle staffing needs. While the company occasionally collaborates with temporary staffing agencies, placement services, and professional recruiters ("Agency"), it is crucial for Agencies not to contact Credit 9 employees directly for candidate presentations. Our policy dictates that internal recruiting teams or authorized personnel present all candidates to hiring managers.
Please refrain from sending unsolicited resumes directly to Credit 9, whether via mailing address, fax machine, email, or directly to our employees. Such submissions, even through Agencies, will be considered as the property of Credit 9. The company will not entertain fees for placements resulting from unsolicited resumes. Any candidate submitted by an Agency through an unsolicited resume will be considered a referral, free of charges or fees. Thank you for your understanding and cooperation.
Originally posted on Himalayas