Client Services Associate I - Spanish, Prenatal (Temporary)
基因组学的未来形成的罕见机会加入一个专注于改变医疗保健的聪明，热情创新者团队。在 BillionToOne,我们建立了一个以类别定义为目标的，上市公司 Nasdaq,透明度增强了信任，合作推动了突破，每项贡献都推动着我们的使命使生活变化的诊断对所有人来说可访问。我们不仅致力于逐步改进；我们构建出比今天任何现有的产品10倍优秀的产品。我们的科学家，工程师，销售经理和愿景人士坚定承诺要改变预产癌症诊断和护理标准。你的创新将会帮助你在医疗领域获得更好的发展，并使你能够成为一个成功的医生。这就是先进科学与人类同情感相遇的地方，每次你所贡献的创新都能帮助消除生活中最关键的医学时刻中的一些未知之人的恐惧。如果你是有目的的，受到创新的推动和准备帮助塑造规模上的精密医学未来，这就是你所在的地方。我们正在寻找一位客户服务合作伙伴 I - 西班牙语，产前 （临时）为 BillionToOne 客户提供卓越的服务和支持。这个角色是更广泛的客户服务组织的一部分。客户服务合作伙伴 I 在组织中扮演着关键角色，将作为我们的客户包括医生，OB/GYN 诊所，辅助人员和患者的 BillionToOne 面孔。这个职位的理想候选人是一个雄心勃勃且聪明的人，他高度自动化和专注于病人。客户服务协会员 I 是一个临时全日制远程工作者，并向客户服务经理报告。工作时间可能是星期一至周五，根据业务需求从上午5点到下午5点 PT 之间。责任：·通过积极的宣传，参与客户获取处理和报告测试订单所需的缺失信息，同时提供个性化的客户体验。·通过接入电话或门票来支持患者，解决与测试结果，病人门户网站访问和其他询问有关的问题，确保无和积极的患者体验。•管理需要跟踪的案件排列并遵循计划的联系序列直到得到解决。·在 CRM 和 LIMS 系统中明确记录所有通信，追踪尝试和解决细节。·更新客户和命令信息。解决每天约40~60起案件，同时保持质量。
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A Rare Opportunity to Shape the Future of Genomics
Join a team of brilliant, passionate innovators determined to transform healthcare. At BillionToOne, we've built a category-defining, publicly traded company on Nasdaq where transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle on our mission to make life-changing diagnostics accessible to all. We don't just aim for incremental improvements; we build products that are 10x better than anything that exists today.
Our scientists, engineers, sales executives, and visionaries are united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion, and every innovation you contribute helps remove the fear of the unknown from some of life's most critical medical moments.
If you're driven by purpose, energized by innovation, and ready to help shape the future of precision medicine at scale, this is where you belong.
We are looking for a Client Services Associate I - Spanish, Prenatal (Temporary) to provide exceptional service and support to BillionToOne's customers. This role is part of a broader Client Services organization.
The Client Services Associate I holds a pivotal role in the organization and will act as the face of BillionToOne for our customers including physicians, OB/GYN clinics, auxiliary staff, and patients. The ideal candidate for this role is an ambitious and intelligent individual who is highly self-motivated and patient-centric.
The Client Services Associate I is a temporary full-time remote position and reports to the Client Services Manager.
Working hours may be Monday–Friday, between 5:00 AM to 5:00 PM PT based on business needs.
Responsibilities:
- Engage clients through proactive outreach to obtain missing information needed to process and report test orders while delivering a personalized customer experience.
- Provide patient support by inbound calls or tickets addressing questions related to test results, patient portal access, and other inquiries, ensuring a seamless and positive patient experience.
- Manage a queue of cases requiring follow-up and follow a scheduled contact cadence until resolved.
- Document all communications, follow-up attempts, and resolution details clearly in CRM and LIMS systems.
- Update customer and order information in internal systems.
- Resolve approximately 40–60 cases per day while maintaining quality and accuracy.
- Respond professionally to phone, email, and web inquiries from customers, sales representatives, internal teams, and patients as needed.
- Collaborate with laboratory, data entry, sales, billing, and support teams to ensure accurate order processing and timely reporting.
- Update customer and order information in internal systems.
- Identify recurring issues or workflow gaps and escalate trends appropriately.
- Support process improvements and cross-functional tasks as needed.
Qualifications:
- Bilingual Spanish proficiency is REQUIRED.
- Prior client-facing experience in customer service, inside sales, call center, or a similar role.
- 4-year college degree or equivalent experience.
- Experience working in a fast-paced, high-volume environment with outbound call responsibilities.
- Excellent verbal and written communication skills.
- Strong attention to detail and accurate documentation.
- Ability to learn quickly, navigate systems, and resolve issues independently.
- Passion for providing a positive customer experience.
Nice-To-Haves:
- Experience with CRM tools such as Salesforce, Zendesk, or similar systems.
- Customer service experience in a diagnostic laboratory, healthcare, or medical office setting.
- Experience managing inbound/outbound call queues or scheduled follow-up cadences.
Benefits And Perks:
- Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
- Open, transparent culture that includes weekly Town Hall meetings
- The ability to indirectly or directly change the lives of hundreds of thousands patients
- Latest and greatest hardware (laptop, lab equipment, facilities)
- Daily on-site lunches provided from top eateries
- A variety of perks on campus (state of the art gym, fully stocked kitchen with snacks, drinks, etc.)
- Free on-site EV charging (compatible with all EVs, including Tesla)
For this position, we offer a base pay of $28.90 per hour.
BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
For more information about how we protect your information, we encourage you to review our Privacy Policy.
BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. Our revolutionary QCT molecular counting technology enhances disease detection resolution by over a thousandfold using cell-free DNA,a breakthrough that has already transformed the lives of over half a million patients worldwide.
Our Impact
Unity Complete™ is the only non-invasive prenatal screen capable of assessing fetal risk for both common recessive conditions and aneuploidies from a single maternal blood sample.
Unity Confirm™ enables non-invasive confirmation for high-risk screening results through the capture of intact circulating fetal cells using BillionToOne’s Fetal Cell Capture™ Technology.
Our Northstar® liquid biopsy test uniquely combines treatment selection with real-time monitoring, giving oncologists unprecedented precision in cancer care.
Our Growth
From $0 to $400M+ annualized revenue run-rate in just 6 years. In 2025, we completed one of the most successful IPOs for a medical diagnostics company, building on nearly $400M in private funding,including our $130M Series D in 2024 and backed by world-class investors including Hummingbird, Adams Street Partners, Neuberger Berman, Baillie Gifford, and Premji Invest.
Our Recognition
Forbes named us one of America's Best Startup Employers for 2025 and we're Great Place to Work certified, with 100% of our people willing to go the extra mile, even as we've scaled to over 700 employees.
Our Future
Headquartered in Menlo Park with facilities in Union City, CA, and a new lab opening in Austin, TX in 2027, we're continuing to push the boundaries of what's possible in molecular diagnostics. We're just getting started.
Ready to help us change the world, one molecule at a time? Learn more at billiontoone.com