高级汽车技术顾问
Senior Automotive Technical Advisor
其他未标注地域
公司COMPLEX International Recruitment Philippines Inc.
薪资未公开
工作地点Fiji
地域资格未标注地域
时区要求日间重叠约 5 小时，基本正常作息
用工类型Full Time
发布时间15 天前
数据来源Himalayas
职位描述
- 与客户沟通以评估车辆问题，使用扫描工具和目视检查进行初步诊断，并清晰透明地解释推荐的维修方案和费用
- 审核并批准维修工单，确保符合制造商指南、保修要求和车间最佳实践，以减少返修情况
- 与技术人员和配件团队协作解决升级问题，解读服务公告，并为电气、机械和软件相关问题提出解决方案
- 为服务顾问和初级员工开展培训，内容涵盖ADAS、电动车系统和诊断协议等新兴技术，培养持续学习的文化
- 管理保修索赔和制造商沟通，准备详细文档并推动审批，加快问题解决并追回成本
- 分析服务数据和客户反馈，识别趋势，提出流程改进建议，并为车间绩效指标做出贡献，提升效率和盈利能力
- 通过持续教育和认证更新，保持对原厂服务信息、召回活动和行业法规的最新了解
- 在所有互动中确保符合安全标准、职业道德建议实践和客户隐私协议
候选人要求
- 高中毕业；汽车技术或相关领域的副学士学位优先
- 至少7年汽车服务顾问、技术支持或类似岗位经验，其中至少2年在高级职位
- ASE服务顾问认证或同等资格；具备诊断（如A6电气）或制造商特定培训等额外资质者优先
- 熟练使用车间管理软件、诊断扫描仪和CRM系统，以准确记录和跟进客户
- 出色的口头和书面沟通能力，能够将技术术语转化为通俗易懂的语言，服务于不同客户群体
- 有效驾驶执照且无不良记录；能够灵活安排工作时间，包括偶尔的周末工作
优选技能：
- 在多品牌经销商或独立门店的工作经验，处理豪华、进口和国产车辆
查看英文原文
Job Description
- Consult with customers to assess vehicle concerns, perform preliminary diagnostics using scan tools and visual inspections, and provide clear, transparent explanations of recommended repairs and costs.
- Review and approve repair orders for accuracy, ensuring alignment with manufacturer guidelines, warranty requirements, and shop best practices to minimize comebacks.
- Collaborate with technicians and parts teams to troubleshoot escalated issues, interpret service bulletins, and recommend solutions for electrical, mechanical, and software-related problems.
- Lead training sessions for service advisors and junior staff on emerging technologies like ADAS, EV systems, and diagnostic protocols, fostering a culture of continuous learning.
- Manage warranty claims and manufacturer communications, preparing detailed documentation and advocating for approvals to expedite resolutions and recover costs.
- Analyze service data and customer feedback to identify trends, propose process improvements, and contribute to shop performance metrics for efficiency and profitability.
- Maintain up-to-date knowledge of OEM service information, recall campaigns, and industry regulations through ongoing education and certification renewals.
- Ensure compliance with safety standards, ethical advising practices, and customer privacy protocols during all interactions.
Candidate Requirement
- High school diploma; associate degree in automotive technology or related field preferred.
- Minimum 7 years of experience in automotive service advising, technical support, or a similar role, with at least 2 years in a senior capacity.
- ASE Service Consultant certification or equivalent; additional credentials in diagnostics (e.g., A6 Electrical) or manufacturer-specific training highly valued.
- Proficiency with shop management software, diagnostic scanners, and CRM systems for accurate record-keeping and customer follow-up.
- Excellent verbal and written communication skills, with the ability to translate technical jargon into layman's terms for diverse clientele.
- Valid driver's license with a clean record; ability to work flexible hours, including occasional weekends.
Preferred Skills:
- Experience in multi-brand dealerships or independent shops handling luxury, import, and domestic vehicles.
- Strong negotiation skills for warranty disputes and parts sourcing, coupled with a results-oriented mindset for upselling maintenance services.
- Familiarity with digital tools for virtual consultations, remote diagnostics, and customer portals.
- Leadership abilities to mentor teams and contribute to departmental goals, with a passion for customer advocacy and problem resolution.
Originally posted on Himalayas
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