首席UX内容设计师
Lead UX Content Designer
概述
Consilio 为大型组织的法律团队提供电子发现和法律技术解决方案。我们的用户在我们的产品中做出重要决策——常常在截止日期前，始终受到关注。界面中的语言是他们理解系统做了什么、系统对他们有什么要求以及接下来会发生什么的关键。
我们正在招聘第一位专职内容策略师，负责我们一系列企业产品的这一层面。你将处于语言、产品战略、系统逻辑和新兴技术的交汇点，并将成为我们所称事物及解释方式的权威。
你将加入一个有意构建为战略职能的用户体验团队——设计、研究、内容和设计系统协同工作。这些问题虽然不 glamorous，但以最好的方式呈现：密集的工作流程、实际的后果，用户会注意到语言不准确的地方。
这个职位的运作方式
这不是一份文案撰写或嵌入式作家的职位。你不会亲自撰写每一个字符串，而是建立基础设施，让其他人无需你也能写出高质量的内容：术语系统、语气与语调、内容模式，以及确保 AI 辅助起草保持一致语气的规范。你将负责我们最复杂内容问题背后的逻辑、分类和理由，并将这种意图扩展到各个产品和团队中。
你将不断切换模式。有些周你会深度参与一个高杠杆的单一项目。其他时候，你会同时在多个产品团队中以顾问的方式运作，设定方向并审核发布的内容。两种模式都需要你在没有正式权威的情况下具有说服力。
职责
• 内容系统与治理。建立、管理并维护覆盖我们整个产品组合的语气与语调、术语标准和内容模式库。并推动这些内容在内部和合作伙伴团队中的采用。
• AI 辅助体验的内容策略。我们的产品越来越多地融入 AI 驱动的功能。主导我们的产品如何解释 AI 做了什么、它的信心程度以及何时需要人工判断。
• 战略内容架构。从问题定义开始推动复杂项目，负责内容结构、层级和流程，包括注册流程和产品内的指导内容，同时与设计和产品协作。
• 审核、差距分析和路线图。评估各产品中的内容质量，定义目标状态，并负责制定弥补差距的计划。
• 设计系统合作。负责我们设计系统的内容层——语气与语调、用户界面文本等。
查看英文原文
Overview
Consilio builds eDiscovery and legal technology solutions used by legal teams at major organizations. Our users make consequential decisions inside our products — often under deadline, always under scrutiny. And the language in those interfaces is how they understand what the system did, what it's asking of them, and what happens next.
We're hiring our first dedicated content strategist to own that layer across a portfolio of enterprise products. You'll sit at the intersection of language, product strategy, system logic, and emerging technology, and you'll be the authority on what we call things and how we explain them.
You'd join a User Experience team built deliberately as a strategic function — design, research, content, and design systems together. The problems are unglamorous in the best way: dense workflows, real consequences, users who notice when language is imprecise.
How this role operates
This is not a copywriting role or an embedded-writer role. Instead of writing every string yourself, you'll build the infrastructure that lets other people write well without you: terminology systems, voice & tone, content patterns, and guardrails that keep AI-assisted drafting on-voice. You'll own the logic, taxonomy, and rationale behind our hardest content problems and scale that intent across products and teams.
Expect to oscillate. Some weeks you'll be deeply embedded in a single high-leverage initiative. Others you'll operate consultatively across several product teams at once, setting direction and auditing what ships. Both modes require you to be persuasive without formal authority.
Responsibilities
• Content systems and governance.Build, govern, and maintain our voice & tone, terminology standards, and content pattern libraries that span our portfolio. And drive their adoption across internal and partner teams.• Content strategy for AI-assisted experiences.Our products increasingly incorporate AI-driven capabilities. Lead how our products explain what AI did, how confident it is, and where human judgment is required.• Strategic content architecture.Drive complex initiatives from problem framing forward, owning content structure, hierarchy, and flow including onboarding and in-product guidance alongside design and product.• Audit, gap analysis, and roadmap.Assess content quality across products, define the target state, and own the plan to close the gap..• Design system partnership. Own the content layer of our design system — voice and tone, UI terminology, taxonomy, content components and patterns — documented for others to use independently.• Enablement and practice maturation. Upskill product designers, PMs, and partner teams through documentation, workshops, and review mechanisms.• Quality assurance across the journey. Serve as the standing check on narrative coherence across live experiences, so that teams building in parallel don't fragment the customer journey.
Qualifications
• 10+ years in content strategy or content design• At least 4 years building, governing, or contributing to content systems, terminology standards, or design system content layers across multiple products• Experience designing content for AI-driven features, or a clear, well-reasoned point of view on how to• Demonstrated experience influencing product and content direction without formal authority• Fluency in Figma and a working understanding of how content maps to components and tokens• Strong presentation skills, with the ability to build a persuasive narrative for executive audiences Qualities we're looking for• Undaunted by domain complexity — you'll learn a specialized professional field deeply enough to debate its vocabulary with practitioners, and you'll find that energizing rather than tedious• A systems thinker who treats terminology and content patterns as infrastructure with dependencies and maintenance costs• Comfortable making a decision and defending it.• Extreme attention to detail alongside genuine tolerance for ambiguity and unfinished ground Portfolio• A strong portfolio demonstrating complex content strategy across multiple web-based enterprise products, showing the reasoning behind the words and not just the words
Qualities we're looking for• Undaunted by domain complexity — you'll learn a specialized professional field deeply enough to debate its vocabulary with practitioners, and you'll find that energizing rather than tedious• A systems thinker who treats terminology and content patterns as infrastructure with dependencies and maintenance costs• Comfortable making a decision and defending it.• Extreme attention to detail alongside genuine tolerance for ambiguity and unfinished ground Portfolio• A strong portfolio demonstrating complex content strategy across multiple web-based enterprise products, showing the reasoning behind the words and not just the words
Nice to have•Experience establishing a content design practice where none existed•Experience with explainability, confidence and uncertainty, or human-in-the-loop review in AI or ML-driven features•Prior experience with legal technology, compliance, financial services, or another regulated, high-consequence domain
Consilio’s True North Values
- Client Experience | Listen for the “why”. Clearly define success. Be accountable. Go the extra distance to create moments that matter.
- Collaboration | Treat everyone with respect. Welcome diverse views. Partner across geography, generations, and teams. Rally around final decisions.
- Innovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future.
- Grit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of.
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Originally posted on Himalayas