运营专员 - KSA人力资源服务
Operations Specialist - HR Services for KSA
我们是谁 - AstroLabs，海湾地区领先的业务扩展平台
AstroLabs 是海湾地区领先的业务扩展平台。我们支持沙特阿拉伯和阿联酋高增长企业的拓展，通过与政府和私营部门组织的合作，推动战略性产业发展。
我们已帮助该地区 1500+ 家公司完成市场进入，通过我们行业领先的项目为 1500 家公司提供支持，并在沙特和阿联酋建立了超过 10000 名市场领袖的活跃社区。
AstroLabs 为我们在当地设立的公司以及已在市场运营的公司提供一系列业务增长解决方案，包括共享办公和办公室空间、社区和网络接入、设立后服务（如人力资源和政府关系）、以及招聘服务。
你是谁
我们正在寻找一位注重细节且有驱动力的人力资源与政府关系专员（HR & PRO Specialist），能够精准、快速且合规地执行人力资源、PRO 和 GRO 服务。你擅长幕后工作，通过管理政府平台、处理必要文件并确保系统准确性，确保客户业务顺畅运行。
你细致、主动，以操作卓越为荣，确保每项任务、更新和流程都为 AstroLabs 的质量交付和可靠性承诺做出贡献。
这是一个不直接面向客户的职位，适合那些热衷于完善执行、掌握系统并确保每项服务都以卓越和一致性交付的人。
在此职位中你将负责
服务交付与运营卓越
- 为客户提供人力资源、PRO 和 GRO 服务，例如签证办理、员工注册、保险发放、证书续期和居留权管理。
- 在所有分配的任务和服务中保持极高的准确性和时效性。
- 确保所有系统和跟踪工具（ClickUp、内部 CRM、Excel 表格等）的更新准确率至少达到 95%。
- 通过政府平台（如 QIWA、GOSI、Muqeem、Mudad）执行服务，确保合规性和运营效率。
- 在需要时与政府机构（MISA、MC、MOFA、商会等）在线或现场沟通。
- 维护和优化文档、标准操作流程（SOP）和流程检查清单，以确保一致性、效率和可扩展性。
系统纪律与报告
- 在相关追踪系统中记录工作时间，并保持最佳利用率。
- 确保所有交付成果和更新都被系统化记录。
查看英文原文
Who We Are - AstroLabs, the Gulf’s Leading Business Expansion Platform
AstroLabs is the Gulf's leading business expansion platform. We support the expansion of high-growth businesses in Saudi Arabia and UAE, developing strategic industries through partnerships with government and private sector organizations.
We’ve taken care of the market entry of 1,500+ companies in the region, enabled 1,500 companies through our sector-leading programs, and have built an active Community of 10,000+ market leaders in KSA and UAE.
AstroLabs offers a range of Business Growth Solutions for companies we’ve set up and for companies already operating in the market, including coworking and office spaces, community and network access, Post Setup services such as HR and GRO, and recruitment.
Who You Are
We are seeking a detail-oriented and driven HR & PRO Specialist who excels at executing HR, PRO, and GRO services with precision, speed, and compliance. You thrive behind the scenes, ensuring our clients’ businesses run seamlessly by managing government platforms, processing essential documentation, and maintaining accuracy across systems.
You are meticulous, proactive, and take pride in operational excellence, ensuring every task, update, and process contributes to AstroLabs’ promise of quality delivery and reliability.
This is a non-client-facing role, ideal for individuals passionate about perfecting execution, mastering systems, and ensuring every service is delivered with excellence and consistency.
In This Role You Will Manage
Service Delivery & Operational Excellence
- Execute HR, PRO, and GRO services for clients such as visa processing, employee registration, insurance issuance, certificate renewals, and residency management.
- Maintain exceptional accuracy and timeliness in all assigned tasks and services.
- Keep all systems and trackers (ClickUp, internal CRMs, Excel sheets, etc.) updated with at least 95% accuracy.
- Execute services through government platforms such as QIWA, GOSI, Muqeem, and Mudad, ensuring compliance and operational efficiency.
- Liaise with government entities (MISA, MC, MOFA, Chamber of Commerce, etc.) online and in person when required.
- Maintain and enhance documentation, SOPs, and process checklists to ensure consistency, efficiency, and scalability.
Systems Discipline & Reporting
- Log working hours in relevant tracking systems and maintain an optimal utilization rate.
- Ensure all deliverables and updates are recorded systematically for reporting and compliance purposes.
Problem Solving, Adaptability & Innovation
- Troubleshoot operational bottlenecks or delays and coordinate solutions within your scope of work.
- Stay updated on evolving regulations and adapt workflows accordingly.
- Approach challenges with curiosity, accountability, and a solutions-oriented mindset.
Collaboration, Integrity & Growth
- Share learnings and updates with peers to foster a culture of continuous improvement.
- Participate in internal trainings to strengthen technical knowledge and professional maturity.
- Uphold AstroLabs’ standards of integrity and professionalism in all interactions with internal teams and external partners.
Operational Experience
- Strong understanding of HR, PRO, and GRO processes in Saudi Arabia.
- Skilled in using government portals such as QIWA, GOSI, Mudad, Muqeem, and similar systems.
- Excellent attention to detail, organization, and time management.
- Proficiency in Microsoft Office (especially Excel) and CRM tools.
- Strong written and verbal communication skills in Arabic and English.
Requirements
- Experience in HR, PRO, and GRO processes, preferable for KSA.
- Knowledge in using government portals such as QIWA, GOSI, Mudad, Muqeem, and similar systems is a plus.
- Excellent attention to detail, organization, and time management.
- Proficiency in Microsoft Office (especially Excel) and CRM tools.
- Strong written and verbal communication skills in Arabic and English.
- Proven ability to manage multiple requests while maintaining quality and compliance.
- A proactive learner who thrives in a fast-paced environment and adapts to new systems or regulations quickly.
- Integrity, ownership, and reliability, you take pride in doing things right and on time.
Originally posted on Himalayas