续订团队负责人
Team Leader - Renewal
工作人员需要了解更新方案的所有技术知识。最好在续订和订阅等主题的技术方面发挥位。此外，对自动化和工作流程程序的能力和才能是一个优势。这将给出更好的理解机会。他/她应该擅长管理团队前端与客户相关任务以及后端的运营任务。·管理订阅和支持续订的不同面孔。·直接联系客户进行谈判条款和条件并提供续订合同。·预测趋势和建议如何提高保留率 · 精炼更新策略，使客户积极参与切割转换率 · 与各部门的团队成员协调 · 对客户进行续订，取消，升级相关的月份报告。· 从现有客户提供账单，更新，升级及时支付；· 处理关于续订目的的客户门票。· 向报告经理 KRA 提交每日，月和季度报道：· 每月根据每个月对团队续订阅进行处理。· 在订阅终止日期之前确保成功及时更新帐户。· 及时执行所有更新后端工作 · 处理月度团队保留案例 · 及時提交每月和日期报告要求 · 在销售，客户成功或续订领域拥有3-5年的经验 · 在 B2BSaaS 行业工作是巨大的优势。· 卓越的书面和口头沟通技能，与 CSM 等跨职能团队协调。· 优秀的谈判技巧 · 有战略思维力的强有力团队管理能力。· 多任务，优先级和有效地管理时间的能力 益处100%远程工作原始发布在喜马拉雅地区
查看英文原文
This is a remote position.
Job description:He/She needs to be aware of all the know-how of a renewal scheme. Should preferably ace in the technical aspect of subjects like renewals and subscriptions. Further, having an aptitude and flair for automation and workflow procedures is a plus. This will give a leverage to understand things from a better perspective. He/she should be outstanding in managing the team's client related tasks at the front end and the operational tasks at the back end.
· Managing the different facets of subscription and support renewals.
- Contacting clients directly to negotiate terms and conditions and render renewal contracts.
- Forecasting trends and suggestions on how those trends can enhance retention rates
- Refining renewal strategies that proactively engage a client in chopping the churn rates
- Coordination with team members across departments
- Maintaining monthly reports related to the clients renewals, cancellations, upgrades.
- Ensuring timely payments from the existing clients of billing, renewals, upgrades
- Handling client tickets regarding to renewal purpose
- Submission of daily, monthly and quarterly reports to the reporting manager
KRA:
· Handling team’s renewals on monthly basis
- Ensuring the successful and on-time renewals for the account prior to the subscription end date
- Executing all renewal back-end work in a timely manner
- Handling monthly Team’s retention cases
- Timely submission of monthly and daily reports
Requirements
- Having 3-5 years of experience in the fields of sales, customer success, or renewals
- Having worked in the B2B SaaS industry is a huge advantage.
- Excellent written and verbal communication skills, coordination with cross-functional teams such as, CSMs, sales.
- Excellent negotiation skills
- Strong Team handling skills with strategic thinking.
- Ability to multitask, prioritize and manage time effectively
Benefits
100% Remote Working
Originally posted on Himalayas