客户支持经理 - 美国远程办公
Customer Support Manager - Remote based in the US
客户支持经理负责支持依赖 IBM i 基础应用和服务执行日常工作的内部业务用户和团队。该职位是业务利益相关者和技术团队之间的关键联络人，帮助解决各类问题、分析数据并改进流程。该职位与 IT 运维紧密合作，支持关键业务系统，识别改进机会，并推荐能提升效率和准确性的现代化方案。虽然具备技术背景有益，但此职位并非软件开发岗位。该职位主要提供基于案例的运营支持，而非电话支持。
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The Customer Support Manager is responsible for supporting internal business users and teams that rely on IBM i-based applications and services to perform their day-to-day operations. This role serves as a key liaison between business stakeholders and technical teams, helping to resolve issues, analyze data, and improve processes. The position works closely with IT Operations to support critical business systems, identify opportunities for improvement, and recommend modernization initiatives that enhance efficiency and accuracy. While a technical background is beneficial, this is not a software development role. This position primarily provides case-based and operational support rather than phone-based help desk support.
Originally posted on Himalayas