技术实施专员
Technical Implementation Specialist
关于Northbeam
Northbeam正在打造全球最先进的营销智能平台，为顶级电商品牌提供统一的业务数据视图，通过强大的归因建模和可自定义的仪表盘。我们的技术帮助客户准确追踪广告支出，了解完整的客户旅程，并推动盈利增长。从一开始，机器学习就一直是Northbeam的核心：我们全套的测量工具，包括多触点归因、MMM+和增量性分析，都是基于它构建的，同时还具备激光级精准的第一方数据。现在，我们进一步利用人工智能，帮助品牌实现数据的自动化运营，并将Northbeam的洞察转化为自动决策。
我们正经历快速增长，产品与市场高度契合，正在寻找合适的人才来帮助我们扩大规模。这是在一家快速发展的高增长公司中产生重大影响的难得机会。在Northbeam，你将加入一个由有动力、协作性强、才华横溢的个人组成的团队，他们重视个人成长和卓越。我们希望你能成为我们旅程中的一员。
我们是一家支持远程办公的公司，在旧金山和洛杉矶设有实体办公室。
职位描述
我们正在寻找一名技术实施专家，负责新客户的现场对接和技术设置。你将直接与客户合作，配置产品、集成数据源，并让他们尽快顺利地实现首次价值。
这个职位适合喜欢面向客户并具备技术背景的人；既是顾问，也是建造者，还是项目经理。
你的影响
客户对接与实施
- 主导新客户的全流程实施，作为从启动到上线的主要技术指导
- 配置产品设置、权限和工作流程
- API集成和数据迁移的领域专家
- 解决设置问题，并在需要时与支持或工程团队协调
项目管理
- 负责对接时间表、里程碑和交付物
- 管理客户期望并确保实施按计划进行
- 清晰传达进展、风险和下一步计划
内部协作
- 与销售、客户成功、产品和支持团队紧密合作
- 提供对接摩擦、产品缺口和常见障碍的反馈
- 参与对接文档和实施指南的编写
你具备的条件
- 计算机科学或相关专业的学士学位
查看英文原文
About Northbeam
Northbeam is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth. Machine learning has been at the heart of Northbeam since day one: our full suite of measurement, spanning multi-touch attribution, MMM+, and incrementality, is built on it, along with laser-accurate first-party data. Now we're taking that foundation further, using AI to help brands operationalize their data and turn Northbeam insights into automated decisions.
We're experiencing rapid growth, have strong product-market fit, and are looking for the right people to help us scale. This is a rare chance to make a meaningful impact at a fast-moving, high-growth company. At Northbeam, you'll join a team of driven, collaborative, and talented individuals who value personal growth and excellence. We'd love for you to be part of our journey.
We're a remote-friendly company with physical offices in San Francisco and Los Angeles.
About the Role
We’re looking for a Technical Implementation Specialist to own the hands-on onboarding and technical setup of new customers. You’ll work directly with customers to configure the product, integrate data sources, and get them to first value as quickly and smoothly as possible.
This role is ideal for someone who enjoys being customer-facing and technical; part consultant, part builder, part project manager.
Your Impact
Customer Onboarding & Implementation
- Lead the end-to-end implementation for new customers, acting as the primary technical guide from kickoff through go-live
- Configure product settings, permissions, and workflows
- Subject matter expert for API integrations and data migration
- Troubleshoot setup issues and coordinate with Support or Engineering as needed
Project Management
- Own onboarding timelines, milestones, and deliverables
- Manage customer expectations and keep implementations on track
- Communicate progress, risks, and next steps clearly
Internal Collaboration
- Partner closely with Sales, Customer Success, Product, and Support
- Provide feedback on onboarding friction, product gaps, and common blockers
- Contribute to onboarding documentation and implementation playbooks
What You Bring
- Bachelor's degree in computer science, information technology, or related field
- 2+ years of experience in SaaS implementation
- 2+ years in solutions engineering and technical onboarding
- Experience in customer-facing technical roles
- Comfortable with:
- APIs, integrations, frontend technologies, and data concepts
- Software troubleshooting and problem-solving
- Technical conversations with non-technical stakeholders
- Managing multiple high-impact projects concurrently
- Strong project management and communication skills
- Detail-oriented, organized, and calm under pressure
Bonus Skills & Experience
- Bonus: experience with analytics, martech, data platforms, or attribution tools
#LI-Remote
Base Salary Range
$140,000—$165,000 USD
Actual compensation may vary based on experience, skills, and location.
In addition to your base salary, we offer an equity package, comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan. Our team enjoys a flexible PTO policy, 12 company-paid holidays, and 12 weeks of paid parental leave. We also provide a $500 work-from-home stipend to support your remote setup.
Interview Process
The interview process varies by role but typically begins with a 30-minute interview with a Northbeam recruiter, followed by a video interview with the hiring manager. Next, candidates complete a role-specific video interview followed by video or onsite interviews with several team members. The final step is a video interview with our CEO/Co-founder. The entire interview process is usually 5-7 interviews total and requires around 5-8 hours of your time.
We accept applications on an ongoing basis.