客户支持技术员（巴西）
Customer Support Technician (BR)
我们是谁
在Indigitall，我们开发了一个通信自动化平台，被许多知名公司使用。目前，我们有超过50名员工正在扩展我们的产品组合并获取新客户。我们正处于扩张和增长阶段。我们的目标是通过我们的营销自动化解决方案成为欧洲和拉美地区的领导者。
我们正在寻找一名专注于客户支持、解决查询和跟进事件的技术支持技术人员。希望你有职业成长的愿望，并为我们的公司增加价值。
职责
你将作为技术团队的一员，负责与客户的对接，连接销售团队与公司内部的不同技术领域。你的职责之一是协助新客户完成集成过程，并帮助他们充分利用我们的技术。你还需要分析、修复并在生产环境中报告各种问题。
我们提供的福利
- 自有产品
- 100%远程工作
- 多种技术的持续培训和英语课程
- 参加技术活动的机会
要求
因此，我们主要需要你具备以下技术技能：
- 有二级技术支持工程师的经验
- 在生产环境中分析和解决技术事件
- 数据库操作（SQL）
- 熟悉Linux（终端）
- 能够解读服务器、应用和网页日志
我们还非常看重以下方面：
- 与用户互动的经验
- 能够理解他人编写的代码
- 为平台定义改进方案
如果你具备以下特质，那么你就是我们理想的候选人：
- 你是一个优秀的合作者。
- 你知道如何在完美和生产力之间取得平衡。有时我们需要确保事物100%稳健，而有时我们需要快速将其推入生产环境以测试其表现和接受度。
- 你清楚自己领域中的关键指标，在生产环境中监控它们，并能轻松发现故障。
最初发布于Himalayas
查看英文原文
Who we are
At Indigitall, we have developed a communication automation platform used by many prestigious companies. Currently, we are more than 50 people working on expanding our product portfolio and acquiring new clients. We are in a phase of expansion and growth. Our goal is to become the leader in Europe and LATAM with our Marketing Automation solution.
We are looking for a Support Technician focused on customer support, solving queries, and incident follow-up. Someone eager to grow professionally and add value to our company.
Responsibilities
You will be part of the technical team responsible for the point of contact with our clients, connecting the sales team with different technology areas within the company. One of your responsibilities will be to assist new clients throughout the integration process and help them get the most out of our technology. You will also need to analyze, correct, and report on different issues detected in the production environment.
What we offer
- Own product
- 100% remote work
- Continuous training on multiple technologies and English classes
- Opportunities to attend technology events
Requirements
For this reason, we are looking for you to primarily have these technical skills:
- Experience as a Level 2 Support Technician
- Analysis and resolution of technical incidents in production
- Operations in databases (SQL)
- Familiarity with Linux (terminal)
- Ability to interpret server, application, and web logs
We also highly value the following:
- Experience with user interaction
- Ability to understand code developed by others
- Defining improvements for the platform
Personally, you are our ideal candidate if:
- You are a good collaborator.
- You know how to balance perfection and productivity. Sometimes we need things to be 100% robust, and other times we need to push them quickly into production to test their reception and behavior.
- You have a clear understanding of the important metrics in your field, monitor them in production, and easily detect issues.
Originally posted on Himalayas