IT Help Desk Support
关于我们：CEF Solutions Inc.是一家专业于 BPO 运营，运营管理，工艺工程和创新，成本优化和工作人员解决方案的咨询服务和商务流程外包 (BPO)公司。我们为提供专门的人员服务的专业知识感到自豪，确保客户能够获得与其运营目标一致的顶级人才。我们为世界上一些最大的跨国公司提供服务，并通过提供无与伦比的端到端客户体验而迅速扩张。这是一个增强员工角色。你将直接被 CEF 菲律宾解决方案 Inc.雇用。公司网站：工作描述：该职位负责通过诊断，故障排除和解决常见 IT 问题并确保最终用户支持体验的同时解决 IT 共同问题。责任包括但不限于：·响应 IT 支持门票和用户询问。· 解决基本硬件，软件，系统访问，网络和连接问题。· 帮助用户重置密码，访问帐户，电子邮件，VPN,打印机和其他常见 IT 问题。· 向最终用户提供明确的说明和更新。· 在门票系统中准确记录问题，解决故障步骤和解决问题。· 将无法在1级支持层面解决的问题提升到适当的 IT 支持组。· 强有责任感，问责制和承诺及时专业地提供高质量的支持。· 稳定的就业历史反映了对长期职业发展和专业发展的承诺。· 优秀的口头和书面英语沟通技能，具有与技术和非技术最终用户有效互动的能力。· 有能力优先考虑和管理多个项目。
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ABOUT US:
CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.
This is a staff augmentation role. You will be directly employed by CEF Philippines Solutions Inc. and assigned to a client engagement to support the client's business operations. You will work closely with the client's team as part of your assignment; however, CEF Philippines Solutions Inc. will remain your employer and will be responsible for your payroll, benefits, and other employment-related matters.
Company website:
JOB DESCRIPTION:
The role is responsible for delivering timely and effective technical assistance by diagnosing, troubleshooting, and resolving common IT issues while ensuring a positive end-user support experience. Responsibilities include, but are not limited to:
- Responding to IT support tickets and user inquiries.
- Troubleshooting basic hardware, software, system access, network, and connectivity issues.
- Assisting users with password resets, account access, email, VPN, printers, and other common IT issues.
- Providing clear instructions and updates to end users.
- Accurately documenting the issue, troubleshooting steps, and resolution in the ticketing system.
- Escalating issues that cannot be resolved at the Level 1 support level to the appropriate IT support group.
QUALIFICATIONS:
- Minimum of 1–2 years of experience in an IT Help Desk, Service Desk, or Technical Support role, with hands-on experience troubleshooting and resolving end-user technical issues.
- Strong sense of responsibility, accountability, and commitment to delivering high-quality support in a timely and professional manner.
- Stable employment history reflecting a commitment to long-term career growth and professional development.
- Excellent verbal and written English communication skills, with the ability to effectively interact with both technical and non-technical end users.
- Strong organizational, time management, and ticket management skills, with the ability to prioritize and manage multiple support requests efficiently.
- Proven Level 1 IT troubleshooting skills, including the ability to diagnose and resolve common hardware, software, network, and system access issues.
- Ability to work independently with minimal supervision while maintaining a high level of professionalism, initiative, and sound judgment.
- Flexibility to work the assigned shift schedule and consistently meet operational and business support requirements.
- Strong interpersonal and collaboration skills, with the ability to integrate effectively into the client's team and contribute to a positive, customer-focused work environment.
CERTIFICATIONS:
· CompTIA A+, ITIL® 4 Foundation, Microsoft Fundamentals (MS-900 or AZ-900), or equivalent certifications are preferred.
Work Arrangement: Remote (work-from-home) role requiring availability to work one of the following assigned shifts to support business operations:
- 3:00 AM – 11:00 AM Eastern Time (ET)
- 10:00 AM – 6:00 PM Eastern Time (ET)
Originally posted on Himalayas