Service Designer
在凯诺斯，我们是解决问题，创新者和合作伙伴 - 驱动着共同的使命创造真正的影响。无论我们正在为数百万人转型数字服务，提供尖端的工作日解决方案还是推进技术界限，我们都一起做这件事。我们相信人们首先尊重你的想法，支持你的成长，并让你的贡献真正产生影响。在这里，你将成为一个多元化的雄心勃勃的团队的一部分，庆祝创造力和协作。准备好打印？加入我们并成为更大的东西的一部分。作为凯诺斯经验丰富的服务设计师 （顾问）,你将负责提供端到端，高效和一致的服务体验。你将是基于需求的设计，设计研究，设计思维和服务设计的倡导者，并热衷于指引他人遵循这些原则。你还可以管理，培训和发展少数员工，专注于管理员工绩效和协助他们的职业发展。你将成为我们不断增长的体验设计能力的一部分创造模范数字服务。我们支持，合作，有才华，对用户中心的设计非常热情。我们不是在营销和暗淡模式，我们都是在通过质量产品和服务对数百万人的积极，可衡量的影响方面。最低 （必不可少）要求 ·提供全面的服务体验的清晰可见性 •向服务体验输入并影响未来 •熟悉一系列战略模型并能够应用它们 •了解业务分析以形成问题声明 •提供基于需求的设计，设计研究，设计思维和服务设计方面的指导 •培训和支持小组成员 •舒适地与研究人员和更广泛的团队合作创建经验图和服务蓝图 •了解各种研究和设计方法及方法 •能够使用各种技术来设计，领导和促进研讨会；以推动结果；•能在各级有效沟通；•具有优秀的商业意识；•理解利益相关者管理以及如何识别，便利和绘图景观。•我们热衷于培养人才；有能力证明管理，教练和发展高级成员；
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Join Kainos and Shape the Future
At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.
We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.
Ready to make your mark? Join us and be part of something bigger.
MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:
As an experienced Service Designer (Consultant) at Kainos, you will be responsible for delivering end-to-end, efficient, and consistent service experiences. You will be an advocate for needs-based design, design research, design thinking and service design, and are passionate about guiding others in these principles. You may also manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development.
You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.
MINIMUM (ESSENTIAL) REQUIREMENTS
- Provide clear visibility of the end-to-end service experience
- • Input to and influence the future of the service experience
- • Familiar with a range of strategic models and can apply them
- • Understanding of business analysis in order to form problem statements
- • Provide guidance in needs-based design, design research, design thinking and service design
- • Coach and support junior team members
- • Comfortable working with researchers and wider team to create experience maps and service blueprints
- • Understanding of a variety of research and design methodologies and approaches
- • Can design, lead and facilitate workshops using a variety of techniques to drive outcomes
- • Able to communicate effectively at all levels
- • Excellent commercial awareness
- • Understanding of stakeholder management and how to identify, facilitate and map landscape
- • We are passionate about developing people – a demonstrated ability in managing, coaching and developing senior members of your team and wider community
DESIRABLE
• Experience of working in a full-service digital agency environment
• Experience working with Agile delivery methodologies
Embracing our differences
At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.
Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
Originally posted on Himalayas