亚马逊客户经理

About the job
Toplent helps companies scale faster by connecting them with exceptional remote professionals from SEA, LATAM, and South Africa. We are currently partnering with a client who is seeking a proactive and highly skilled Amazon Account Manager to join their team on a full-time remote basis.
The ideal candidate is detail-oriented, resourceful, and experienced in managing Amazon/Walmart accounts, with a proven track record of driving growth, maintaining account health, and optimizing sales performance.
Responsibilities:

• Oversee and manage Amazon and Walmart seller/vendor accounts, ensuring compliance with platform policies and guidelines.

• Monitor account health metrics, resolve issues quickly, and provide timely responses to customer inquiries and feedback.

• Manage and troubleshoot cases and account-related challenges to ensure smooth operations.

• Create and optimize product listings (titles, descriptions, images, videos, variation groupings).

• Collaborate with PPC/SEO teams, brand management, and creative services to boost sales and enhance customer experience.

• Analyze sales data, traffic metrics, and customer feedback to identify trends, opportunities, and areas for improvement.

• Prepare performance reports and dashboards on assortment, pricing strategies, and inventory management.

• Stay updated on Amazon/Walmart policies, algorithms, and best practices to maximize account performance.

• Identify opportunities for process optimization, automation, and workflow efficiency.

• Utilize Microsoft Office Suite, especially Excel, for reporting and analysis.

Required Skills:

• Proven experience managing Amazon Seller Central accounts (multi-marketplace preferred).

• Strong understanding of FBA (Fulfilled by Amazon) operations.

• Hands-on experience with listing optimization tools (e.g., Helium 10, Jungle Scout).

• Solid knowledge of Amazon Brand Registry, policies, and account health requirements.

• Excellent organizational, problem-solving, and communication skills.

• Ability to collaborate with cross-functional teams and external stakeholders.

• Advanced English proficiency (C1 level).

• Proven track record in growth strategies for Amazon accounts.

Preferred Skills:

• Familiarity with Amazon Vendor Central.

• Experience with Walmart Marketplace.

• Previous work experience at Amazon.

• Strong analytical skills with a data-driven mindset.

• Proficiency with third-party Amazon tools (e.g., Helium 10, Jungle Scout).

Benefits:

• 100% Remote Role (Work from anywhere)

• Competitive Salary in USD

• Career Growth & Development Opportunities

Originally posted on Himalayas