Senior Technical Personal Injury Claims Handler
这是我们的大损失团队管理复杂和高价值的运动伤害索赔，包括改变生命和灾难性伤害与重大财务暴露。作为高级技术人员伤害索求处理员，你将管理涉及复杂责任，因果关系和量子问题严重伤害索引组合。你将密切合作律师，顾问，医疗专家，再保险公司和康复提供商为客户提供公平和商业合理的结果。这个角色提供了涉及：· 创伤脑损伤 · 重症骨科医生损伤 · 多创伤 ·慢性疼痛状况 ·心理伤害的索赔。·长期康复要求 · 重要护理和住宿索赔 · 多轨道诉讼 除了管理你自己的案件负担之外，你将提供更广泛的个人伤害功能技术指导，并为我们大损失提案的持续发展做出贡献。我会做什么？· 从通知到结算期间管理一个复杂且高价值的人身伤害索赔组合 ·调查和评估赔偿，责任，因果关系和量子问题以实现最佳结果 ·制定和实施有效的索赔策略，平衡客户的结果与商业考虑 ·与小组律师，顾问，医疗专家和康复提供商的关系管理 · 对高价值和诉讼索赔进行信心谈判和解 ·通过积极的案件管理来确定减少赔偿费用和改善索赔结果的机会 ·确保经过再保险公司报告的索赔得到准确管理，监控和沟通 ·从更广泛的 PI 部门提供的复杂损害索赔技术指导和支持 ·监测法律，市场和索赔趋势，在整个业务中分享知识和最佳实践 ·支持部署以运营效率，客户成果和成本管理为重点的倡议 ·提供卓越的客户服务，确保索赔得到公平处理和符合法规要求。我需要什么？为了成功地担任这个职位，你最好拥有：· 经验管理复杂的人身伤害索赔，包括多轨道和诉讼案件；· 经历管理超过100,000英的索赔，暴露于严重损失和大损失索赔；·强大的技术知识
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This is the job
Our Large Loss Team manages complex and high-value motor injury claims, including life-changing and catastrophic injuries with significant financial exposure.
As a Senior Technical Personal Injury Claims Handler, you'll manage a portfolio of serious injury claims involving complex liability, causation and quantum issues. You'll work closely with solicitors, counsel, medical experts, reinsurers and rehabilitation providers to deliver fair and commercially sound outcomes for our customers.
This role offers exposure to claims involving:
- Traumatic brain injuries
- Serious orthopaedic injuries
- Polytrauma
- Chronic pain conditions
- Psychological injuries
- Long-term rehabilitation requirements
- Significant care and accommodation claims
- Multi-track litigation
Alongside managing your own caseload, you'll provide technical guidance across the wider Personal Injury function and contribute to the continued development of our Large Loss proposition.
What will I be doing?
- Managing a portfolio of complex and high-value personal injury claims from notification through to settlement
- Investigating and assessing indemnity, liability, causation and quantum issues to achieve the best possible outcomes
- Developing and implementing effective claims strategies, balancing customer outcomes with commercial considerations
- Managing relationships with panel solicitors, counsel, medical experts and rehabilitation providers
- Negotiating settlements confidently on high-value and litigated claims
- Identifying opportunities to reduce indemnity spend and improve claims outcomes through proactive case management
- Ensuring reinsurer-reportable claims are accurately managed, monitored and communicated
- Providing technical guidance and support on complex injury claims referred from the wider PI department
- Monitoring legal, market and claims trends, sharing knowledge and best practice across the business
- Supporting departmental initiatives focused on operational efficiency, customer outcomes and cost management
- Delivering outstanding customer service and ensure claims are handled fairly and in line with regulatory requirements
What do I need?
To succeed in this role, you'll ideally have:
- Significant experience handling complex personal injury claims, including multi-track and litigated cases
- Experience managing claims with values exceeding £100,000, with exposure to serious injury and large loss claims
- Strong technical knowledge of liability, causation, quantum and indemnity principles
- Experience working with claimant and defendant solicitors, medical experts and counsel
- Excellent negotiation and stakeholder management skills
- Strong commercial awareness and the ability to make balanced, evidence-based decisions
- A proven track record of delivering positive claims outcomes whilst effectively controlling indemnity spend
- Excellent organisational skills and the ability to manage a demanding and varied caseloadA strong understanding of the following would be advantageous:
- Serious injury and catastrophic injury claims
- Credit hire
- Fraud indicators and investigations
- RTA and Article 75 considerations
- Rehabilitation Code principles
- Reinsurance reporting requirements
Belonging at The AA
At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do their best work.
Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed.
Driven by People, Rewarded by Benefits
We believe in rewarding our people. That's why we offer a comprehensive benefits package including;
- 25 days' annual leave plus bank holidays, the option to buy additional holiday
- Up to 7% employer pension contribution
- Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance
- 24/7 GP access and wellbeing support for you and your family
- A wide range of employee discounts, including our popular car salary sacrifice scheme
Location: Remote
Employment Type: Permanent, Full Time
Salary: Competitive + Excellent Benefits
Hours: 37.5 hours per week, Monday-Friday
Think the AA is just about roadside assistance? Think again.
As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From Motor and Home Insurance to Financial Services, Driver Training and Business Services, we're committed to keeping Britain moving.
We're now looking for an experienced Senior Technical Personal Injury Claims Handler to join our Large Loss Team. This is an opportunity to work on some of the most complex and high-value injury claims within our portfolio, whilst playing a key role in driving technical excellence across the wider business.
Originally posted on Himalayas