突尼斯 - 人才招聘（工程类）
Tunisia - Pipeline requisition (Eng)
通用信息
地点
远程办公
职位编号
12009
职位类别
客户服务员（CSR）
语言要求
英语
描述与要求
描述
我们是客户体验的狂热爱好者，对客户的热情与他们的粉丝一样。这就是为什么世界上最受喜爱的品牌依赖于我们。你将看到我们为重新定义类别的金融科技公司、科技传奇人物等带来卓越表现。现在，我们正在寻找一位会说英语的客户服务员，热爱帮助他人，并深刻关注提供优质的客户服务。我们希望你加入我们！
对你来说有什么好处！
* 国际化且包容的环境，从第一天起就让你感到被支持、被鼓励和受欢迎；
* 通过我们的内部学习平台和外部培训实现持续发展；
* 无限的成长机会：我们90%的经理和领导最初都是客户服务员；
* 2-3周的培训课程，将带你了解这份工作的具体细节；
* 现代舒适的办公室和放松的休息空间；
* 灵活的工作时间；
* 晚班（下午7:30至晚上11点）可享受免费打车服务；
* 公司福利和折扣。
加入Transcom成为客户服务员！
在客户支持的最前线工作，为公司层面的 impactful 工作做出贡献。在这个职位中，你将：
* 为一家致力于让二手时尚变得可及的领先全球数字市场工作，我专注于推动平台增长并在国际市场上提升客户参与度；
* 通过工单及时准确地回应客户查询，提供出色的客户体验；
* 为项目成功做出贡献，提出改进建议，与同事分享知识并共同学习；
* 轮班工作。
要在这个职位上取得成功，需要以下条件：
* 英语C1级或母语水平的书面和口语能力；
* 强大的口头和书面沟通以及人际交往能力，如同理心和倾听能力；
* 快速吸收信息、适应变化并作出反应的能力；
* 积极的态度和愿意提供卓越客户体验的意愿——你相信客户值得获得超出支持的东西。
在Transcom的生活是怎样的！
在Transcom，我们始终全力以赴。对客户和彼此都如此。每天，都有人开始他们在Transcom的旅程。将他们今天的潜力转化为技能
查看英文原文
General Information
Location
Remote
Job ID
12009
Job Category
Customer Service Representative (CSR)
Language Requirement
English
Description & requirements
Description
We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more. Now, we are looking for an English speaking Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us!
What's in it for YOU!
* International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;
* Continuous development through our internal learning platforms and external training;
* Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;
* 2-3 weeks training course that will introduce you to the specifics of the job;
* Modern and comfortable office and relaxing spaces to take a break;
* Flexible work schedule;
* Free taxi rides for shifts ending between 7:30PM and 11PM;
* Corporate benefits and discounts.
Join Transcom as a Customer Service Representative!
Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:
* Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, where I focus on scaling platform growth and enhancing customer engagement across international markets;
* Provide an excellent customer experience by responding to customer queries in a timely and accurate way, via tickets;
* Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues;
* Rotating shifts.
To be successful in this role, the following is needed:
* C1 or native written and spoken proficiency in English;
* Strong verbal and written communication and interpersonal skills, such as empathy and listening;
* Ability to quickly absorb information, adapt and respond to change;
* Positive attitude and willingness to provide brilliant customer experience - you believe that customers deserve more than just support.
What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.
- < Back
- Originally posted on Himalayas