轮班药房技术员 (SHAW & Modesto)
On-Call Pharmacy Technician (SHAW & Modesto)
当班药房技术员在药房关闭时提供专业性的非工作时间（或必要时在工作时间内）运营支持，以确保患者护理的连续性。在药房主管（PIC）的监督下，并遵守加州药房法规，该职位是患者非工作时间咨询的第一联系人，根据紧急程度对请求进行分类，协调与当班药师的沟通，并在临床适用的情况下协助处方转移。该技术员还负责通过经批准的第三方配送合作伙伴协调药物家庭配送，以支持患者及时获取药物。
该职位将支持我们的SHAW和Modesto药房。
排班要求24小时可用。
薪酬：每小时23.56至26.92美元
Golden Valley Health Centers 提供优秀的福利，包括医疗：（0免赔额/个人2000美元；家庭4000美元自付上限），优秀的PPO覆盖；牙科；视力；403(b)养老金计划并匹配，FSA计划，健身房折扣等！
职责和责任
- 在药师监督下，执行药房董事会批准的所有常规药房技术员任务。
- 非工作时间患者支持
- 在药房关闭时作为患者电话咨询的主要联系人。
- 使用既定的药房规程，专业评估来电患者请求的性质和紧急程度。
- 收集并准确记录所有相关患者信息，包括药物详情、药房信息、联系方式和请求原因。
- 及时将紧急药物相关事项上报给当班药师。
- 确保所有非工作时间的沟通和操作都被准确记录，以便次日药房团队跟进。
- 处方转移协调
- 收集处方转移请求所需的所有必要信息。
- 协调患者与当班药师之间的沟通，根据加州药房委员会法规，在需要立即获得药物时，协助将处方转移到其他药房。
- 向患者通报其请求的最新状态。
- 保持所有转移相关沟通的完整准确记录。
- 家庭配送协调
- 通过 approved third-party delivery partners 安排药物配送
查看英文原文
The On-Call Pharmacy Technician provides professional after-hours (or within business hours if needed) operational support to ensure continuity of patient care when the pharmacy is closed. Working under the supervision of the Pharmacist-in-Charge (PIC) and in compliance with California pharmacy regulations, this role serves as the first point of contact for after-hours patient inquiries, triages requests based on urgency, coordinates communication with the on-call pharmacist, and facilitates prescription transfers when clinically appropriate. The technician is also responsible for coordinating medication home deliveries through approved third-party delivery partners to support timely patient access to medications.
This position will support our SHAW and Modesto pharmacies.
Schedule requires 24 hour availability.
Compensation: $23.56 – $26.92 an hour
Golden Valley Health Centers offers excellent benefits including Medical: (0 Deductible / $2,000 Individual; $4,000 Family Out-of-Pocket Max), excellent PPO coverages; Dental; Vision; 403(b) with match, FSA plans, gym discounts, and so much more!
Duties and Responsibilities
- Under the supervision of a pharmacist this position will do all tasks approved by the board of pharmacy as a regular pharmacy technician.
- After-Hours Patient Support
- Serve as the primary after-hours contact for patient phone calls when the pharmacy is closed.
- Professionally assess the nature and urgency of incoming patient requests using established pharmacy protocols.
- Collect and accurately document all relevant patient information, including medication details, pharmacy information, contact information, and reason for the request.
- Escalate urgent medication-related matters to the on-call pharmacist promptly.
- Ensure all after-hours communications and actions are accurately documented for follow-up by the pharmacy team on the next business day.
- Prescription Transfer Coordination
- Gather all necessary information required for prescription transfer requests.
- Coordinate communication between patients and the on-call pharmacist to facilitate prescription transfers to alternate pharmacies when immediate medication access is required, in accordance with California Board of Pharmacy regulations.
- Communicate updates to patients regarding the status of their requests.
- Maintain complete and accurate records of all transfer-related communications.
- Home Delivery Coordination
- Schedule medication deliveries through home delivery drivers.
- Verify delivery requests, patient contact information, and delivery addresses prior to dispatch.
- Coordinate delivery timing with patients and delivery vendors.
- Monitor delivery status and resolve operational issues as needed.
- Ensure all deliveries comply with pharmacy policies, HIPAA requirements, and applicable regulatory standards.
- Documentation & Communication
- Maintain detailed records of all patient interactions, delivery requests, prescription transfer requests, and pharmacist communications.
- Prepare comprehensive handoff documentation for the pharmacy team at the beginning of the next business day.
- Communicate professionally with patients, pharmacists, healthcare providers, and delivery partners.
- Compliance & Quality
- Maintain strict compliance with HIPAA privacy and confidentiality requirements.
- Follow all California Board of Pharmacy regulations governing pharmacy technician practice.
- Adhere to company policies, standard operating procedures, and quality assurance standards.
- Recognize situations that require immediate pharmacist intervention and escalate appropriately.
- Maintain professionalism, accuracy, and patient-centered service during all patient interactions.
Important Regulatory Note
The On-Call Pharmacy Technician performs administrative, coordination, and communication duties only. Solely the supervising pharmacist in accordance with California Board of Pharmacy regulations must perform all clinical decision-making, prescription verification, prescription transfers requiring pharmacist authorization, counseling, and any functions reserved by law to a licensed pharmacist.
Physical Requirements:
- Lift and/or move up to 30 pounds. Moving, lifting or pushing greater than 30 pounds should be done with assistance, as appropriate.
- Specific vision abilities include close vision and the ability to adjust focus.
- High manual dexterity.
- Reach above shoulder level, bend, squat, sit, stand, stoop, crouch, reach, kneel, twist/turn, and good finger sensation.
- Hearing adequate for phone work and clear speech for staff and patient communication.
Work Environment:
- On-call position providing after-hours coverage, including evenings, weekends, and holidays as scheduled.
- Primarily remote/telephone-based work with electronic access to approved communication systems.
- The noise level in the work environment should allow for professional representation of the organization.
- Permitted 30 minutes to respond to after-hour support needs.
Education/Experience Requirements
Minimum Qualifications:
- Strong knowledge of pharmacy workflow and prescription processing.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to prioritize multiple requests in a fast-paced environment.
- Proficiency with pharmacy management software, telephone systems, and basic computer applications.
- Ability to maintain confidentiality and exercise sound judgment in handling patient information.
- Exceptional customer service and patient communication.
- Professional telephone etiquette.
- Critical thinking and problem-solving.
- Ability to work independently with minimal supervision.
- Strong documentation and organizational skills.
- Effective collaboration with pharmacists and healthcare professionals.
- Ability to remain calm and professional in urgent situations.
- High level of integrity, discretion, and accountability
Education/Experience:
- High school diploma or equivalent.
- Pharmacy technician certification preferred.
- Active unnumbered California Pharmacy Technician License in good standing.
- Minimum of one (1) year of community or retail pharmacy experience preferred.
- Current American Heart Association or American Red Cross BLS for Healthcare Providers CPR certification.
Originally posted on Himalayas