Technical Support Specialist
坦塔卢斯系统 (TSX:GRID) 是一家致力于帮助公用事业公司通过利用其整个分布网中部署的所有设备和系统中的数据功率来现代化它们的分销网络。从子站到电动电器充电器位于计量器后面。我们提供智能电网解决方案在多个层次上：智能连接设备，通信网络，数据管理，企业应用程序和分析。了解更多信息。加入我们，如果你想成为一个企业家团队的一部分，解决复杂的技术问题并提供直接影响到电气化的创新解决方案和我们的社会脱碳。我们在美国和加拿大各地开展运营，设有办事处位于伯纳比 （英国哥伦比亚省，加拿大）,拉利 （北卡罗来纳州，美国）和诺沃克 （康涅狄格州，美国）.这个职位提供竞争性工资以及基于绩效目标和商业目标的可变补偿。坦塔卢斯还提供了慷慨的优势，包括医疗，牙科和视觉计划，卫生保健和依赖护理灵活支出账户以及付费休息时间。机会：向经理报告，现场运营支持，技术支持专家是客户运营团队的一员，负责协助团队部署，操作，维护和解决 Tantalus 客户问题。技术支持专业人员将成为现场运作和产品开发部门之间的首要技术界面，以确保现场产品保持和运行。位置：该职位将位于美国远程，最好位于中部或东部州。具体来说，技术支持专家将：· 解决并解决 TUNET 技术集中的问题，包括嵌入式硬件和软件，RF 和 IP 通信网络，数据库，Linux 后端，Web 前端和服务接口。· 在客户系统上升级和补丁 TUNet 软件。· 配置和维护账单出口。· 提供定期的支持监督或监测该领域新产品引进。· 审查和优先考虑开放案例，根据需要升级。· 合作开发，建立和完善与 Tantalus 技术知识库，在线社区和其他文档相关的流程和程序。· Perfor
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About Tantalus Systems (TSX: GRID)
Tantalus is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid – from the substation to the EV charger located behind the meter. We offer smart grid solutions across multiple levels: intelligent connected devices, communications networks, data management, enterprise applications and analytics. Learn more at .
Come join us if you’re interested in being part of an entrepreneurial team, solving complex technical problems and delivering innovative solutions that will directly impact the electrification of everything and the decarbonization of our society.
We have operations throughout the United States and Canada with offices in Burnaby (British Columbia, Canada), Raleigh (North Carolina, USA), and Norwalk (Connecticut, USA).
This position offers a competitive salary plus variable compensation based on performance targets and business objectives. Tantalus also offers generous benefits, including medical, dental and vision plans, healthcare and dependent care flexible spending accounts and paid time off.
The Opportunity:
Reporting to the Manager, Field Operations Support, the Technical Support Specialist is a member of the Customer Operations team and is responsible for assisting the team in deploying, operating, maintaining and troubleshooting for Tantalus customers. The Technical Support Specialist will be the primary technical interface between the Field Operations and Product Development departments in ensuring products in the field are maintained and functioning.
Location of Position:
This position will be based remotely within the U.S, preferably located in Central or Eastern States.
Specifically, the Technical Support Specialist will:
- Troubleshoot and solve problems across the TUNet technology set, including embedded hardware and software, RF and IP communications networks, database, Linux back-end, web front-end, and service interfaces.
- Upgrade and patch TUNet software on customer systems.
- Configure and maintain billing exports.
- Provide periodic support to supervise or monitor the introduction of new products in the field.
- Review and prioritize open cases, escalating as required.
- Collaborate to develop, establish, and improve processes and procedures related to Tantalus’ technical knowledge base, online community, and other documentation.
- Perform miscellaneous scripting tasks periodically.
- Travel to customer sites may be required for support work, along with occasional travel for training.
- Participate in an after-hours support call program approximately 2 weeks/quarter.
- Perform other duties as assigned.
What you Bring:
Education and Experience
- Diploma in information technology or higher
- 2+ years of experience in a customer service or technical support role
- Must be comfortable in a Linux environment
- Experience with Unix/Linux command line and shell scripting, primarily Bash.
- Working knowledge of IP networking including TCP/IP, FTP, SSH, firewall
- Virtual Machine/Environment experience (VMWare ESXi, HyperV,)
- Understanding, exposure to or experience with Oracle SQL or similar RDBMS
- Experience in the development, maintenance and updating of in-house automation tooling is an asset
- Knowledge and previous experience with a support ticket/issue reporting system is an asset.
- Knowledge and experience with Salesforce.com is an asset
- Experience working to analyze, troubleshoot, debug, investigate, and to present the results
Personal Attributes Required:
- Attention to detail and strong problem-solving skills
- Self-motivated and able to work independently while exercising initiative, flexibility, and good judgement
- Strong organizational and planning skills
- Ability to effectively prioritize and multi-task, and remain focused in a fast-paced, high-volume work environment
- Excellent collaborative and interpersonal skills
- Desire to learn new skills in a dynamic and demanding environment
- Excellent interpersonal, written, and oral communication skills
If you possess some of the key skills and experiences outlined in the job posting and are genuinely interested in the position, we invite you to take a chance and submit your application. We value diverse perspectives, unique skills, and believe in the power of potential over specific qualifications.
Tantalus is committed to employment equity and building a diverse workforce. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at .
Salary: $70,000 - $80,000Originally posted on Himalayas