客户服务经理，CSU.CXC - CSU-埃及 COE.客户体验与行为
Customer Service Manager, CSU.CXC - CSU-Egypt COE.Client Experience and Conduct
治理专员负责支持批发客户体验运营中的治理、质量、风险和客户体验框架。该职位通过执行质量审查、风险与控制评估、治理报告、业务连续性活动、流程文档以及纠正措施的监督，确保遵守内部政策、监管要求和操作标准。该职位还支持客户洞察计划、培训和入职活动，以及持续改进工作，同时保持有效的治理控制、操作纪律和对服务卓越的高度重视。
任职资格与关键技能
商务、金融或相关领域的学士学位，至少5年在银行、客户服务、治理、质量保证、审计、风险或内部控制领域的工作经验。具备强大的分析和报告能力，注重细节，熟练使用Excel和PowerPoint，对治理、风险、控制和客户体验框架有良好的理解。出色的沟通能力、利益相关者管理能力和解决问题的能力是必备条件。具有客户反馈项目（VOC、NPS）经验以及对公司银行业务产品和流程的了解将作为加分项。
最初发布于喜马拉雅山
查看英文原文
The Governance Officer is responsible for supporting the governance, quality, risk, and customer experience framework across Wholesale Customer Experience operations. The role ensures adherence to internal policies, regulatory requirements, and operational standards through the execution of quality reviews, risk and control assessments, governance reporting, business continuity activities, process documentation, and oversight of corrective actions. The position also supports customer insights initiatives, training and onboarding activities, and continuous improvement efforts, while maintaining effective governance controls, operational discipline, and a strong focus on service excellence.
Qualifications & Key Skills
Bachelor’s degree in Business, Finance, or a related field with a minimum of 5 years’ experience in banking, customer service, governance, quality assurance, audit, risk, or internal controls. Strong analytical and reporting skills, attention to detail, proficiency in Excel and PowerPoint, and a good understanding of governance, risk, control, and customer experience frameworks. Excellent communication, stakeholder management, and problem-solving skills are essential. Experience with customer feedback programs (VOC, NPS) and knowledge of corporate banking products and processes are advantageous.
Originally posted on Himalayas