区域客户经理(远程,最高7500美元,人力资源服务)
Regional Account Manager (Remote, up to $7500, HR Services)
- 美国跨国公司
- 远程职位
- 薪资:最高7500美元
职责
- 为每个客户建立、维护并执行客户满意度和业务增长目标的账户策略。
- 对您负责的业务范围内的收入流入和流出进行准确预测。
- 在Salesforce和内部应用中记录所有客户互动和活动,以及机会和风险。
- 将二级客户发展为关键账户。
- 监控并了解竞争对手的产品和服务策略。
- 作为指定全球和地区账户所有战略事务的主要联系人。
- 与各地区的内部利益相关者协调和对齐(主要为亚太地区,偶尔与欧洲、美国和拉美地区合作)。
- 处理复杂的客户结构,包括全球升级路径和问题解决框架。
- 主导定期的账户评审,确保服务交付符合合同要求和绩效指标。
- 与内部团队(运营、合规、产品、财务和销售)协作,确保客户管理和解决方案交付的一致性。
- 主动识别账户扩展和服务优化的机会。
- 能够自信地向各个地区和文化背景的高级和高管级利益相关者汇报。
要求
- 具备高度发展的咨询式账户管理技能。
- 具备谈判和成交技能。
- 能够有效地向各级人员(包括高级管理层)传达概念。
- 能够与内部利益相关者协作并展示账户策略,以达成一致并获得支持。
- 在压力下具备有效的时间管理和任务优先排序能力。
- 强大的领导能力,结果导向,能够推动业务增长。
- 独立、主动、结果导向。
- 优秀的内外部问题解决能力。
- 出色的演示和沟通能力。
- 以成功为导向。
- 擅长亲力亲为,并以身作则。
- 愿意对问题和冲突解决承担职责和责任。
教育
- 希望有2年以上账户管理或客户成功相关经验
- 最少5年工作经验
- 商科学士学位或同等学历
- 有在跨国公司内或管理账户方面的实际经验
查看英文原文
- US MNC
- Remote position
- Salary: up to $7500
Responsibilities
- Build, maintain, and execute and Account Strategy covering customer satisfaction and business growth objectives for each account.
- Maintain an accurate forecast for incoming and outgoing revenues within your book of business.
- Document all customer interactions and activities in Salesforce and internal applications where applicable, as well as opportunities and risks.
- Develop second-tier clients into key accounts.
- Monitor and be aware of competitors product and service strategies.
- Serve as the primary point of contact for all strategic matters related to assigned global and regional accounts.
- Coordinate and align with internal stakeholders across regions (APAC primarily, with occasional collaboration across EMEA, US, and LATAM).
- Navigate and manage complex client structures, including global escalation paths and issue resolution frameworks.
- Lead regular account reviews, ensuring service delivery meets contractual expectations and performance metrics.
- Collaborate with internal teams (Operations, Compliance, Product, Finance, and Sales) to ensure a unified approach to client management and solutions delivery.
- Proactively identify opportunities for account expansion and service optimization.
- Present confidently to senior and C-level stakeholders across various regions and cultures.
Requirements:
- Highly developed consultative account management skills.
- Negotiating and deal closing skills.
- Able to communicate concepts effectively to all levels including to senior executives.
- Able to collaborate and present account strategy to internal stakeholders to align and garner support on the proposed strategy.
- Able to demonstrate effective time management and task prioritization under pressure.
- Strong leadership skills, result-oriented and ability to drive for business growth.
- Independent, self-initiated, results oriented.
- Superior problem-solving skills dealing internally and externally.
- Excellent presentation and communication skills.
- Driven by success.
- Embraces a hands-on approach and leads by example.
- Willing to take ownership and responsibility for issues and conflict resolution.
Education
- Preferably 2+ years of experience in account management or client success roles
- Minimum of 5 years working experience
- Bachelors degree in Business or equivalent
- Proven experience working within or managing accounts for multinational corporations (MNCs).
- Strong understanding of MNC structures, communication protocols, and escalation matrices.
- Exceptional interpersonal and communication skills, with experience engaging and influencing C-level executives across countries and cultures.
- High degree of problem-solving ability and strategic thinking.
- Comfortable managing priorities across APAC, and occasionally engaging with stakeholders from EMEA, US, and LATAM.
- Preferably has prior regional exposure; if not, must be willing and comfortable collaborating with diverse internal and external stakeholders across regions (APAC primarily, with occasional collaboration across EMEA, US, and LATAM).
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Alternatively, you may wish to email your resume in a detailed Word format to
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705
Tel: 6950 9748
Consultant in charge: So Boon Shyen, Debbie
EA Licence Number: 02C4944
Registration Number: R1111376
ID: QY674939
People Profilers Pte Ltd (People Profilers) has entered into a Partnership Recruitment Collaboration with Employment and Employability Institute Pte Ltd (e2i), to extend the support of hiring beyond e2is resources to broaden the reach of jobseekers.
This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to People Profilerss PDPA and e2is PDPA ().
Originally posted on Himalayas