患者倡导代表（呼叫中心）
Patient Advocacy Representative (inbound call center)
其他限定地区（需当地身份）
公司Quadax
薪资未公开
工作地点United States
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间22 天前
数据来源Himalayas
注意地域限制：该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
关键职责：
- 回答来自患者、医生办公室和保险公司的来电。
- 拨打外线电话与患者和医生办公室联系，以获取信息或提供案件更新。
- 审阅案件历史和保险函件，为来电者提供信息。
- 向患者和医生传达福利调查的结果。
- 为符合条件的患者预审可用的经济援助。
- 完成管理层指派的特殊项目。
- 达到呼叫中心管理设定的生产力和质量目标。
- 通过分享处理案件和接听电话时观察到的趋势和/或常见问题，参与团队会议。
- 其他指定任务
教育/经验：
- 高中文凭或同等学历
- 具备优秀的客户服务技能
- 有呼叫中心经验者优先，但非必需
- 能够保守秘密
- 能够倾听并与其他同事良好合作
- 注重细节
- 具备出色的书面和口头沟通能力
- 能够确定优先级，独立工作，并在无监督的情况下推进目标
- 能快速学习并熟练使用不同的计算机应用程序
- 熟练使用 Microsoft Word 和 Excel
最初发布于 Himalayas
查看英文原文
Key Responsibilities:
- Answer incoming phone calls from patients, physician offices, and insurance companies.
- Make outbound calls to patients and physician offices to obtain information or provide case updates.
- Review case history and insurance correspondence to provide information to callers.
- Communicate results of a benefit investigation to patients and physicians.
- Pre-qualify patients for any available financial assistance.
- Complete special projects assigned by the management.
- Meet productivity and quality goals set forth by call center management.
- Participate in team meetings by sharing observed trends and/or recurring issues identified when working cases and handling calls.
- Other duties as assigned
Education/Experience:
- High School diploma or GED
- Possess superior customer service skills.
- Previous call center experience preferred, but not necessary.
- Ability to maintain confidentiality.
- Ability to listen and work well with others.
- Detail oriented.
- Excellent written and verbal communication skills.
- Able to establish priorities, work independently, and proceed with objectives without supervision.
- Ability to learn quickly and navigate through different computer applications.
- Proficient in using Microsoft Word and Excel.
Originally posted on Himalayas
本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。
本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。