MSP 高级系统工程师
MSP Senior Systems Engineer
开发工程职能支持限定地区（需当地身份）
公司Red Cup IT
薪资未公开
工作地点United States
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间14 天前
数据来源Himalayas
注意地域限制：该职位明确限定在 United States 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。
我们正在寻找一位MSP高级系统工程师，负责为多个托管服务客户设计、实施和支持本地和云环境中的客户基础设施。他们作为三级问题升级点，领导项目如云迁移和网络更新，并确保客户环境安全、稳定且文档齐全。
主要职责
- 为多个客户在MSP环境中设计、部署和支持服务器、存储和虚拟化平台（VMware/Hyper-V）。
- 实施和支持微软技术，包括Windows Server、Active Directory、组策略、Microsoft 365/Office 365和Exchange（本地和云）。
- 规划并执行迁移（例如Microsoft 365、Azure、本地到云、服务器升级、域合并），尽量减少停机时间。
- 管理和排查客户网络，包括WAN/LAN、VPN、交换、无线和防火墙（例如Cisco、Meraki、Palo Alto、SonicWall）。
- 作为复杂系统、网络和云问题的三级问题升级点，解决超出服务台能力的事件。
- 使用RMM和其他MSP工具集监控和维护客户环境，确保补丁、备份和安全基线到位。
- 实施和维护安全控制措施，如多因素认证（MFA）、条件访问、端点保护和邮件安全（例如Mimecast、Proofpoint）。
- 记录客户环境、架构、标准和流程；在PSA和知识库系统（例如ConnectWise）中保持准确的记录。
- 领导或参与基础设施和云项目，包括网络更新、服务器更换和现代化计划。
- 提供高质量的客户沟通，作为可信赖的技术顾问，并帮助管理关于范围、时间表和风险的期望。
- 指导初级工程师/技术人员，并为改进内部流程、标准和自动化做出贡献。
所需资格
- 在多站点或多租户环境中，具有5年以上设计、实施和支持基于Windows的基础设施的经验。
- 具有在托管服务提供商（MSP）或类似多客户服务环境工作的经验。MSP经验通常是明确要求的。
- 精通以下内容：
- - Windows Server、Active Directory、组策略、DNS、DHCP、文件/打印服务。
- - 虚拟化平台如VMware和/或Hyper-V。
- - Microsoft 365（Exchange）
查看英文原文
We are looking for an MSP Senior Systems Engineer is responsible for designing, implementing, and supporting client infrastructure across on‑premises and cloud environments for multiple managed services customers. They serve as a tier‑3 escalation point, lead projects such as cloud migrations and network refreshes, and ensure client environments are secure, stable, and well‑documented.
Key Responsibilities
- Design, deploy, and support servers, storage, and virtualization platforms (VMware/Hyper‑V) for multiple clients in an MSP setting.
- Implement and support Microsoft technologies including Windows Server, Active Directory, Group Policy, Microsoft 365/Office 365, and Exchange (on‑prem and cloud).
- Plan and execute migrations (e.g., Microsoft 365, Azure, on‑prem to cloud, server upgrades, domain consolidations) with minimal downtime.
- Manage and troubleshoot client networks including WAN/LAN, VPNs, switching, wireless, and firewalls (e.g., Cisco, Meraki, Palo Alto, SonicWall).
- Act as a tier‑3 escalation point for complex systems, network, and cloud issues, resolving incidents that exceed service desk capabilities.
- Monitor and maintain client environments using RMM and other MSP toolsets, ensuring patching, backups, and security baselines are in place.
- Implement and maintain security controls such as MFA, conditional access, endpoint protection, and email security (e.g., Mimecast, Proofpoint).
- Document client environments, architectures, standards, and procedures; maintain accurate records in PSA and knowledge base systems (e.g., ConnectWise).
- Lead or contribute to infrastructure and cloud projects, including network refreshes, server replacements, and modernization initiatives.
- Provide high‑quality client communication, act as a trusted technical advisor, and help manage expectations around scope, timelines, and risk.
- Mentor junior engineers/technicians and contribute to improving internal processes, standards, and automation.
Required Qualifications
- 5+ years of experience designing, implementing, and supporting Windows‑based infrastructure in multi‑site or multi‑tenant environments.
- Prior experience working for a Managed Service Provider (MSP) or similar multi‑client service environment. MSP experience is often explicitly required.
- Strong expertise with:
- - Windows Server, Active Directory, Group Policy, DNS, DHCP, file/print services.
- - Virtualization platforms such as VMware and/or Hyper‑V.
- - Microsoft 365 (Exchange Online, SharePoint, Teams) and related migration projects.
- Solid networking knowledge: TCP/IP, VLANs, VPNs, routing/switching concepts, and firewall configuration/troubleshooting.
- Hands‑on experience with Azure and/or AWS for IaaS/PaaS workloads, including connectivity and identity integration.
- Proven experience troubleshooting complex performance, connectivity, and authentication issues across systems and networks.
- Strong documentation skills and familiarity with PSA/RMM tools commonly used by MSPs (e.g., ConnectWise, similar platforms).
Preferred Qualifications
- Relevant certifications such as Microsoft (Azure/Windows Server/M365), VMware, Cisco, or similar.
- Experience with SAN/NAS storage, converged/hyper‑converged infrastructure, and backup/DR solutions.
- Scripting/automation skills (e.g., PowerShell) to streamline recurring tasks and standardize deployments.
- Experience with zero‑trust/security‑focused designs, including conditional access, identity protection, and advanced email/security tools.
Originally posted on Himalayas
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