客户支持专员
Customer Support Specialist
我们正在寻找一名客户支持专员，负责处理全渠道的客户咨询（电话、邮件和聊天）。
在此职位中，您将快速解决客户问题，处理退换货和投诉，并在我们的CRM系统中准确记录每一次互动。您将成为用户反馈的重要桥梁，将洞察传达给相关部门，同时让客户了解其咨询的进展状态。
主要职责
- 回应电话、邮件和聊天信息。
- 快速高效地解决客户问题。
- 处理退换货和客户投诉。
- 记录与客户的每一次互动。
- 在CRM系统中更新客户信息。
- 收集并转发客户反馈至相关部门。
- 通知客户其咨询的进展情况。
技能、知识和专长
- 具备良好的口语和书面沟通能力，能熟练使用菲律宾语和英语。
- 能够以礼貌专业的方式进行对话。
- 能够处理大量信息。
- 注重细节，文档准确。
- 熟练使用电脑和基本办公软件。
- 具备使用CRM系统和其他专业软件的技能。
为什么加入我们
- 帮助我们通过为1100多个城市、48个国家的数百万人创造公平选择来挑战不公。
- 通过导师指导、职业咨询和学习项目提升专业技能。
- 与全球团队合作，通过我们的全球人才交流计划获得国际经验。
- 参与公司范围内的挑战、奖项、体育活动、员工主导的社会影响力和志愿项目。
- 与那些积极主动、敢于表达并不断自我挑战的人共事。
- 通过共同资助的课程和内部演讲俱乐部提升语言技能。
- 最终福利可能因所在地区而异
最初发布于 Himalayas
查看英文原文
We are seeking a dedicated and bilingual Customer Support Specialist fluent in both Azerbaijani and English to join our dynamic team. In this role, you will manage omni-channel customer interactions including calls, emails, and chats to resolve inquiries, process returns, and accurately maintain customer records within our CRM system.
The ideal candidate possesses exceptional communication skills, a professional demeanor, and a sharp attention to detail when handling large volumes of information.
Join us to be the voice of our brand and help continuously elevate our customer experience!
Key Responsibilities
- Responding to phone calls, emails, and chat messages.
- Quickly and efficiently resolving customer issues.
- Processing returns, exchanges, and customer complaints.
- Keeping records of each interaction with customers.
- Updating customer information in the CRM system.
- Collecting and forwarding customer feedback to relevant departments.
- Informing customers about the status of their inquiries.
Skills, Knowledge and Expertise
- Excellent oral and written communication skills for both Azerbaijani and English, Turkish languages.
- Ability to conduct dialogue politely and professionally.
- Ability to work with large volumes of information.
- Attention to detail and accuracy in documentation.
- Proficiency in PC and basic office programs.
- Skills in working with CRM systems and other specialized software.
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 47 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Final benefits may vary depending on the location.
Originally posted on Himalayas