美国IT支持工程师
IT Support Engineer | USA Only
这是远程职位.IT 支持工程师 美国位置：美国类型：（远程/混合）经验：25年就业时间：全日制公司描述 Twenty5是一家专注于为项目中心的行业带来商业价值的创新软件公司，包括航空航天和国防，专业服务和资本项目。通过利用预测分析和人工智能方面的进步，Twenty5,优化定价和成本估算流程，使它们更高效且基于数据。通过利用项目知识和绩效见解，我们帮助企业轻松地提供精确有效的项目建议。角色描述 我们正在寻找一个有动机和技术强大的技术支持工程师加入我们的美国支持团队。我们的产品是基于 SAP 商业技术平台 (BTP) 和 Tomcat 的功能丰富的企业应用程序，运行在 Java,ExtJS 和 JavaScript 上，以 SAP HANA 作为数据库后台。在这个角色中，你将负责支持最终用户和企业客户在美国工作时间内，诊断并解决应用程序和基础设施问题，协助产品安装和配置，以及与工程团队密切合作升级和解决复杂技术问题的任务。这是一个实践技术支持角色，而不是 DevOps 或开发职位。你将被期望深入了解产品，理解其架构，并成为全堆解决问题的专家。我们重视好奇心，倡议和随着产品发展增长技能愿意。关键责任 1.产品支持 & 解决问题 · 在工作时间期间作为美国客户的主要技术支持联系点。·诊断和解决与应用程序相关的问题，包括 UI (ExtJS/JavaScript),后端 (Java) 和数据库 (SAP HANA) 层。· 试验接入的支持门票，在测试环境中复制问题，并在 SLA 承诺内驱动分辨率。·分析应用程序和服务器日志以确定故障，性能瓶和配置错误的根本原因。·与工程和产品团队合作通过清晰详细的文档升级 bug 和复杂技术问题。2.应用程序安装 & 配置 ·协助客户和内部团队安装，部署和配置应用程序在 SAP BTP 上。· Supp
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This is a remote position.
IT Support Engineer | USA
Location: USA
Type: (Remote / Hybrid)Experience: 2–5 Years
Employment: Full-TimeCompany Description
Twenty5 is an innovative software company specializing in bringing business value to project-centric industries, including Aerospace & Defense, Professional Services, and Capital Projects. By leveraging advances in predictive analysis and AI, Twenty5 optimizes pricing and cost estimation processes, making them more efficient and data-driven. By utilizing project knowledge and performance insights, we support businesses in delivering precise and effective project proposals with ease.
Role Description
We are looking for a motivated and technically strong Technical Support Engineer to join our US-based support team. Our product is a feature-rich enterprise application built on top of SAP Business Technology Platform (BTP) and Tomcat , running on Java, ExtJS, and JavaScript, with SAP HANA as the database backend.
In this role, you will be responsible for supporting end users and enterprise clients during US business hours, diagnosing and resolving application and infrastructure issues, assisting with product installations and configuration, and collaborating closely with the engineering team to escalate and resolve complex technical issues.
This is a hands-on technical support role — not a DevOps or development position. You will be expected to learn the product deeply, understand its architecture, and become the go-to expert for troubleshooting across the full stack. We value curiosity, initiative, and a willingness to grow your skillset as our product evolves.
Key Responsibilities
1. Product Support & Troubleshooting
- Serve as the primary technical support point of contact for US-based clients during business hours.
- Diagnose and resolve issues related to the application, including UI (ExtJS/JavaScript), backend (Java), and database (SAP HANA) layers.
- Triage incoming support tickets, reproduce issues in test environments, and drive resolution within SLA commitments.
- Analyze application and server logs to identify root causes of failures, performance bottlenecks, and configuration errors.
- Collaborate with the engineering and product teams to escalate bugs and complex technical issues with clear, detailed documentation.
2. Application Installation & Configuration
- Assist clients and internal teams with installation, deployment, and configuration of the application on SAP BTP.
- Support Docker-based deployments, including troubleshooting container startup, networking, and runtime issues.
- Configure and validate SSO/SAML-based authentication integrations between the application and client identity providers.
- Manage and validate BTP-specific configurations such as destinations, service bindings, and environment variables.
- Execute Shell scripts for environment setup, log collection, and routine maintenance tasks.
Originally posted on Himalayas