CTMS运营分析师
CTMS Operations Analyst
Care Access 旨在为所有人创造更美好的健康未来。我们拥有遍布全球的数百个研究地点、移动诊所和临床医生，将世界级的研究和健康服务直接带到那些常常面临医疗障碍的社区。我们致力于确保每个人都有机会了解自己的健康状况，获得所需的医疗服务，并为明天的医学突破做出贡献。
通过“医学的未来”等项目，我们让先进的健康筛查和研究机会惠及全球社区；通过“变革者”项目，我们支持当地领袖扩大他们的社区健康和福祉工作。我们将人们置于医学进步的核心。通过合作、技术和坚持，我们重新构想临床研究和健康服务如何触达世界。我们携手共建一个更美好、更具可及性的健康未来。
如需了解更多关于 Care Access 的信息，请访问 。
此职位如何产生影响
CTMS 运营分析师负责执行 CTMS 站点和研究构建配置，进行构建质量控制，为 Care Access 用户提供技术支持，并生成源自 CTMS 的运营报告，以实现最终构建验收和平台治理。该分析师准备工作供 CTMS 运营经理审查，处理事件，维护运行手册内容，并推动首次构建质量。该职位支持 CTMS 运营经理在平台治理、发布/变更控制、供应商协调和企业报告方面的职责。
您将产生的影响
- 根据公司要求填写 CTMS 条目（访视、程序、日程、财务要素、站点人员）；准备并移交构建给 CTMS 运营经理进行最终审查/接受。
- 执行构建质量检查清单，验证配置和数据，记录可复现步骤的缺陷，尽可能修复，将关键缺陷上报给经理或供应商。跟踪首次验收和缺陷修复指标。
- 为研究启动（SSU）、Source、研究运营（Study Ops）、站点网络及其他 Care Access 用户（访问请求、角色/标签维护、运行手册指导）提供日常 CTMS 技术支持；根据分配任务提供特定研究的 CTMS 培训。
- 生成 SSU/研究运营使用的标准 CTMS 报告和运营仪表盘；执行临时数据提取以支持研究准备和跨部门协作
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About Care Access
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.
To learn more about Care Access, visit .
How This Role Makes a Difference
The CTMS Operations Analyst executes CTMS site and study build configuration, performs build quality control, provides technical support to Care Access users, and produces CTMS-sourced operational reporting to enable final build acceptance and platform governance. The Analyst prepares work for CTMS Operations Manager review, triages incidents, maintains runbook artifacts, and drives first-pass build quality. This role supports the CTMS Operations Manager’s responsibilities for platform governance, release/change-control, vendor coordination, and enterprise reporting
How You'll Make An Impact
- Populate CTMS entries (visits, procedures, schedules, financial elements, site personnel) according to company requirement; prepare and hand off builds to the CTMS Operations Manager for final review/acceptance.
- Execute build QC checklists, validate configuration and data, log defects with reproducible steps, remediate where possible, and escalate gating defects to the Manager or vendor. Track first-pass acceptance and defect remediation metrics.
- Provide day-to-day CTMS technical support for Study Start-Up (SSU), Source, Study Ops, Site Network and other Care Access users (access requests, role/tag maintenance, runbook guidance); deliver study-specific CTMS training as assigned.
- Produce standard CTMS reports and operational dashboards used by SSU/Study Ops; perform ad-hoc data pulls to support study readiness and cross-functional decision-making
- Maintain build checklists, runbooks, and training materials; propose process improvements that reduce rework and improve build quality and throughput.
- Maintain build checklists, runbooks, and training materials; propose process improvements that reduce rework and improve build quality and throughput.
- Maintain accurate build documentation and audit trails for study readiness and compliance.
- Support the CTMS Operations Manager in vendor ticketing and incident tracking when escalated.
- Assist with onboarding and training of new CTMS Analysts and temporary staff.
The Expertise Required
- Working knowledge of CTMS configuration and study-build processes (experience with Conductor, Florence, Veeva, or comparable CTMS preferred).
- Strong attention to detail and experience executing QC/checklist work.
- Ability to run and interpret CTMS exports/queries and translate results for non-technical stakeholders.
- Practical experience creating operational reports and dashboards (Conductor, Excel, BI tools).
- Effective written and verbal communication for user support and cross-functional coordination.
- Familiarity with ICH-GCP, SOPs, and audit processes.
Certifications/Licenses, Education, and Experience:
- Minimum Education:· Bachelor’s degree preferred (or equivalent experience).
- Minimum Experience:
- 2-4 years of CTMS/platform or clinical systems experience, with 1+ years directly supporting CTMS, study builds, or clinical data operations.
- Preferred certifications: CTMS platform/certification training, GCP/clinical research certifications, or relevant technical certifications.
How We Work Together
- Location: Remote within Brazil
- Travel: Minimal (<10%), planned in advance.
Benefits & Perks
- Paid Time Off (PTO) and Company Paid Holidays
- Medical, dental, and vision insurance plan options
Privacy Notice
By applying for this position, you acknowledge that Care Access will collect and process the personal information you submit as part of the recruitment process. Your personal information may be accessed, transferred to, stored, and processed in the United States and other countries where Care Access and its service providers operate, subject to appropriate safeguards where required by applicable law. To learn more about how we collect, use, disclose, retain, privacy rights, and otherwise process applicant
information, please review our Privacy Policy: .
Brazil: Applicants in Brazil can also review our Brazil Privacy Policy:
. Candidatos no Brasil também podem
consultar nossa Política de Privacidade para o Brasil:
.
Canada: Applicants in Canada can also review our Canada Privacy Policy:
Poland: Applicants in Poland can also review our Poland Privacy Policy:
. Kandydaci w Polsce mogą również zapoznać
się z naszą Polityką prywatności dla Polski: .
Diversity & Inclusion
We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
If you need an accommodation to apply for a role with Care Access, please reach out to:
Originally posted on Himalayas