高级解决方案顾问
Senior Solutions Consultant
我们致力于革新保险行业。理赔处理（即我们是否应支付该理赔？）虽然常常被忽视，却是整个行业的基础。目前这一过程高度依赖人工，涉及电话、传真和直觉判断，每年耗费数十亿美元。我们可以做得更好。
在Assured，我们为大型保险公司提供软件解决方案，帮助他们在技术驱动的现代世界中赢得竞争。从自助理赔提交软件到后端欺诈检测，我们是为全球一些最大的保险公司提供理赔处理支持的核心引擎。
我们面临的挑战深刻而多样，从为理赔人提供在最紧张和脆弱时刻带来安心和清晰的数字体验，到协调数十亿美元理赔支付的大型机器学习驱动决策。在Assured，工作充满活力、协作性，并且富有成就感。
Assured构建了保险公司用于革新理赔处理的软件，从数字首次通知理赔（FNOL）接收，到欺诈检测，再到理赔员工具。我们的解决方案团队负责与指定保险公司账户的技术关系。我们进行需求调研，映射Assured与保险公司系统之间的数据，监控生产数据中的问题，并确保保险公司能够充分利用我们所构建的产品。
我们正在寻找一名解决方案顾问加入团队。这是一个注重执行、亲力亲为的职位。你将负责保持保险公司账户健康所需的重复性技术工作，包括缺陷工单、文档编写、质量保证和账户监控，同时与客户参与经理紧密合作，支持你所负责的保险公司账户。
### **你将负责**
- 与客户参与经理合作，进行需求调研和解决方案设计。
- 在关键阶段进行嵌入式支持，包括初始部署、重大扩展和FDT机会。
- 负责你所负责的保险公司账户的技术叙述。
- 编写可直接由工程团队处理的缺陷工单，包含清晰的复现步骤、示例数据包以及预期行为与实际行为的描述。
- 审查API数据包是否存在翻译错误和数据丢失，并运行冒烟测试，确认更改符合保险公司要求后再进行发布。
- 随着流程和集成的演进，维护版本化的流程文档和字段级映射规范。
- 协助监控账户健康状况，包括对生产数据执行一些SQL操作以跟踪数据捕获率
查看英文原文
Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better.
At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.
The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.
Assured builds the software carriers use to modernize claims processing, from digital FNOL intake to fraud detection to adjuster tooling. Our Solutions team owns the technical relationship with named carrier accounts. We run discovery, map data between Assured and the carrier's systems, monitor production data for issues, and make sure the carrier gets full value out of what we build.
We're looking for a Solutions Consultant to join the team. This is a hands on, execution focused role. You'll take on the recurring technical work that keeps our carrier accounts healthy, including defect tickets, documentation, QA, and account monitoring, while partnering closely with a Client Engagement Manager on the carrier accounts you support.
### **What You'll Do**
- Run discovery and solution design for deployments and integration strategy, partnering with a Client Engagement Manager along the way.
- Embed during critical phases, including initial deployment, major expansions, and FDT opportunities.
- Own the technical narrative across your carrier accounts.
- Write defect tickets that engineering can act on directly, with clear repro steps, sample payloads, and a description of expected versus observed behavior.
- Review API payloads for mistranslations and data loss, and run smoke tests to confirm changes meet the carrier's requirements before they ship.
- Maintain versioned workflow documentation and field level mapping specs as processes and integrations evolve.
- Help monitor account health, including some SQL work against production data to track capture rates and flag anomalies before the carrier does.
- Handle internal incident management across your carriers, raising critical information and knowledge up to the Client Engagement team.
- Take on more ownership as you ramp up, picking up a growing slice of the technical relationship for one or more carrier accounts directly.
### **What You'll Bring**
- 🔢 Comfort with SQL, JSON, and APIs. You can read a payload, write a query, and reason through a relational data model.
- 🔍 Sharp attention to detail. You notice the small discrepancy in a payload or a data table that others miss.
- ✍️ Clear written communication. You can write a defect ticket or a doc update that a teammate can act on without follow up questions.
- 💼 5 to 10 years of experience in a technical, analytical, or client facing role such as solutions engineering, technical account management, or implementation consulting, ideally at a SaaS company.
- 🤖 Some exposure to AI or machine learning powered products, and comfort learning how AI features work well enough to explain them to a carrier.
- 🚀 A proactive, low ego builder's mindset, with real motivation to grow and take on more.
- 📋 P&C insurance or insurtech exposure is a plus but not required.
**Benefits:**
🤑 Competitive Compensation: Competitive salary and equity packages for all employees
🏥 Healthcare Plan: Platinum medical, dental, and vision
🛡️ Free life insurance: Including long-term disability & short-term disability
🏄 Unlimited PTO: Uncapped vacation days & paid holidays
👶 Family Leave: Maternity & paternity
📈 401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute
🏠 WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks
👪 Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses
🤝 Team events & Offsites: We're remote, but we regularly get together
****We have been made aware of individuals falsely posing as recruiters from Assured Insurance Technologies Inc. Please note that we only contact candidates from official @** [**assured.claims**](http://assured.claims) **email addresses and all interviews are conducted through verified company channels. If you are unsure whether a message is legitimate, please contact us directly at recruiting-ops@assured.claims before sharing any personal information****
**Our Commitment:**
_We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation._