客户服务代表：葡萄牙语（18:00 - 3:00）
Customer Service Agent: Portuguese (18:00pm - 3:00am)
你好！
我们是Fever，全球领先的文娱科技平台。
我们的使命是让文化与娱乐触手可及。凭借自有的前沿技术和数据驱动的方法，我们正在革新人们参与现场娱乐的方式。
每个月，我们的平台在55多个国家（仍在增加）启发超过3亿人发现难忘的体验，同时通过我们的数据和技术赋能活动创作者，帮助他们扩大规模、创新并提升活动，以吸引新观众。
我们的成果？我们已与Netflix、巴塞罗那足球俱乐部和Primavera Sound等行业巨头合作，呈现了国际获奖体验，并获得了多家全球领先投资者的支持！令人印象深刻，对吧？
为了实现我们的使命，我们正在寻找具有实干精神的高水准人才，他们渴望塑造娱乐的未来！
准备好成为其中一员了吗？
现在，让我们来讨论这个职位以及你将如何帮助Fever实现使命。
职位简介：
我们重视客户，始终致力于提供最佳服务。如果你喜欢在家工作，这份工作适合你！
提示：中班时间18:00 pm - 3:00 am（每周5天），有30分钟休息时间。
你将负责：
- 通过电子邮件、电话或社交媒体解决任何事件
- 处理来电和聊天以及客户服务咨询
- 使用正确的方法和工具提供准确、有效和完整的信息
- 处理客户投诉，提供适当的解决方案和替代方案，并在规定时间内完成；跟进以确保解决。记录客户互动，处理客户账户，归档文件
- 遵循沟通程序、指南和政策
- 主动与客户互动
- 由于事件解决不是恒定的，还需要进行运营部门的并行工作
我们希望你具备：
- 在用户支持或客户服务岗位有相关经验者优先考虑。
- 有使用Zendesk的经验者优先。
- 葡萄牙语水平高（口语和书面），英语流利
- 擅长计划、组织、优先排序和执行多项任务。
- 具有良好的沟通和人际交往能力。
- 是一个注重解决方案且可靠的专业人士。
- 非常注重细节，具备出色的时间管理能力。
- 是一个积极主动、责任心强的人。
查看英文原文
Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
About the role:
We love our customers and always aim to provide the best service. If you like working at home, this job is for you!
INFO: The Schedule for the mid shift 18:00 pm - 3:00 am (5 days/week) with 30 minutes of break.
You will be expected to:
- Customer Service by e-mail, phone or social media for solving any incidents generated
- Managing incoming calls and chats and customer service inquiries
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
About you:
- Previous experience in User Support or Customer Service positions are highly valuable.
- Previous experience using Zendesk is preferred.
- High Portuguese level (oral & written) and fluent in English
- Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
- Have good communication and interpersonal skills.
- Are a solution-oriented and reliable professional.
- Are incredibly detail-orientated with excellent time-management skills.
- Are flexible. Everything can change very quickly and you know how to adapt
- Have excellent interpersonal and communication skills.
- Be decisive and organized.
- Love being part of a dynamic team in a growing company.
- Candidates must reside in Brazil
You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.
This role is located in Brazil.
Benefits & Perks
- Home office
- Great work environment with a young, international team of talented people to work with!
- Possibility to receive in advance part of your salary by Payflow
- 40% discount on all Fever events and experiences
- Health Insurance
- Gympass Membership
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
Originally posted on Himalayas