运营专员 – 荷兰市场（兼职，远程）
Operations Associate – Netherlands market (part-time, remote)
你会说荷兰语并了解荷兰市场吗？帮助 Done 的客户和安装商在荷兰建立联系并协调他们的安装。
职位简介
你的主要工作是在荷兰与客户和安装商沟通并协调他们的安装。你将用荷兰语致电和发送邮件给双方，在第一次通话中与客户一起走一遍流程，并在过程中处理任何突发情况。
我们的办公室在斯德哥尔摩，期望你也在瑞典的某个地方办公，因为你将在瑞典受雇。大部分工作可以远程完成。
你将负责
- 用荷兰语致电和发送邮件给荷兰的客户，回答问题、收集缺失的信息，并让他们了解安装的最新进展。
- 联系荷兰的安装商，确认可用性，协调预约，并确保他们有每个工作的必要信息。
- 当日期变更或出现实际问题时，让客户和安装商保持一致，必要时联系更广泛的运营团队。
- 跟进正在进行的安装，并在 Done 的平台上记录进度和下一步计划。
- 将从这些对话中学到的内容用于改进我们对荷兰客户的沟通方式和工作流程。
关于 Done
Done.green 是一家瑞典科技公司，致力于让能源安装更容易管理。我们的平台连接客户、安装商和能源公司，围绕电动汽车充电器、热泵和家庭电池的安装进行协作。你将帮助我们在荷兰建立运营，并直接与我们在瑞典的团队合作。
你是什么样的人
- 你流利地说和写荷兰语，了解荷兰市场和当地客户期望。
- 你能用英语与我们的团队顺畅沟通。
- 你喜欢与人交流，能自如地打电话，并兑现自己的承诺。
- 你有条理、可靠，擅长跟踪多个对话和下一步行动。
- 你学习速度快，对技术、能源产品和安装方式充满好奇。
这适合正在瑞典大学学习工程、工业工程与管理、商业或相关专业的学生。你不需要是学生：如果你已搬到瑞典，并且在其他事务之外寻找兼职工作，我们也非常欢迎你的加入。关键是你需要具备荷兰语能力和对市场的了解。
有客户服务、协调、运营或能源行业经验者优先。
工时
查看英文原文
Spreek je Nederlands en ken je de Nederlandse markt? Help Done klanten en installateurs in Nederland te verbinden en hun installaties te coördineren.
About the role
Your main job is to speak with customers and installers in the Netherlands and coordinate their installations. You will call and email both sides in Dutch, walk through the process with the customer at a first call and take care of any eventualities along the way.
Our offices are in Stockholm and expect you to be based somewhere in Sweden too as you will be employed in Sweden. Most of the work can be performed remotely.
What you will do
- Call and email customers in the Netherlands to answer questions, collect missing information and keep them updated on their installation.
- Contact installers in the Netherlands to check availability, coordinate bookings and make sure they have the details needed for each job.
- Keep customers and installers aligned when dates change or practical issues arise, involving the wider Operations team when needed.
- Follow up on ongoing installations and record progress and next steps in Done's platform.
- Use what you learn from these conversations to improve our Dutch customer communication and ways of working.
About Done
Done.green is a Swedish tech company making energy installations easier to manage. Our platform connects customers, installers and energy companies around installations of EV chargers, heat pumps and home batteries. You will help us build our operations in the Netherlands and work directly with our team in Sweden.
Who you are
- You speak and write Dutch fluently and understand the Dutch market and local customer expectations.
- You communicate comfortably in English with our team.
- You enjoy talking to people, are comfortable picking up the phone and follow through on what you promise.
- You are organised, reliable and good at keeping track of several conversations and next steps.
- You learn quickly and are curious about technology, energy products and how installations work.
This could suit someone studying engineering, industrial engineering and management, business or a related subject at a university in Sweden. You do not need to be a student: if you have moved to Sweden and are looking for part-time work alongside other commitments, we would also love to hear from you. Dutch language skills and knowledge of the market are what matter.
Experience in customer service, coordination, operations or the energy sector is a plus.
Hours and working arrangement
This is a paid, hourly role with a gradual start aiming for 10 hours per week. Initially, there may be less work. There is a longer-term ambition but not a guaranteed number of hours.
You report the hours you work and are paid for that time. The role suits someone comfortable with a variable workload.
You can work remotely, with the opportunity to meet the team or work from our Stockholm office. Office attendance is not required.
Start: By agreement.
Why join Done?
Gain practical experience in a technology company working on the energy transition, work closely with our Operations team and help shape how we coordinate installations in a new market. Your Dutch communication skills and local knowledge will make a direct difference to customers and installers.
We are a very forward-leaning company when it comes to AI so this is a perfect opportunity to learn how AI is used in cutting edge startups.
Apply
Apply with your CV or LinkedIn profile and a short introduction. Tell us about your knowledge of the Dutch market, any relevant experience and your typical availability. Please also let us know whether the gradual start and variable hours would suit you.
Originally posted on Himalayas