薪资税务解决专员
Payroll Tax Resolution Specialist
Salsa 构建嵌入式薪资基础设施——我们自己的美国和加拿大薪资与税务系统——为垂直 SaaS 平台如 HHAeXchange、GlossGenius 和 Mangomint 提供服务。这些软件公司向客户销售薪资服务；我们则在底层运行它。
这意味着当雇主的薪资或税务出现问题时，问题会落到我们这里。你就是那个被问题砸中的人。你将负责最难处理的薪资问题类别：更正、修正和税务通知——那些由于上一季度的错误或遗漏而悄然引发三个其他问题的情况，需要有人梳理出哪里出错以及修复顺序。
你会做以下事情：
- 诊断并解决复杂的薪资更正问题——错误分类的工资、错误的税务辖区、遗漏或输入错误的设置、追溯性变更、作废与重新发行情况——包括对已提交季度的后续影响。
- 准备并提交修正申报表（941-X、州和地方等效表格、W-2c、加拿大的等效表格），并跟进至机构接受。
- 全流程处理税务通知：研究根本原因，回应机构，协商减免，并与合作伙伴和雇主闭环处理。
- 追踪根本原因。你所看到的大部分问题将是产品或配置问题，而不是一次性的人为错误，而你是最能指出这一点的人。你会以足够的具体性将这些问题反馈给税务运营、产品和工程团队，以便他们进行修复。
- 处理我们面向合作伙伴的支持团队与税务运营之间的升级接口——接手合作伙伴支持团队无法解决的案例，并用非薪资专业人员能理解的方式解释解决方案。
- 建立流程，而不仅仅是处理队列。我们期望这个职位的人能够记录这些案例是如何被解决的，然后帮助我们自动化可重复的部分。
我们寻找的是：
- 在薪资服务商处有多年更正、修正和通知处理经验——一家薪资代理、PEO 或薪资软件公司。这是硬性要求。然而，在单一雇主处的内部薪资经验，无论多深，都无法产生本工作所需的模式识别能力。
- 在多个州和多个司法管辖区范围内具备真实流利的技能：SUI 税率变化和追溯性税率更正、地方税、机构注册错误、前期季度和前期年度修正。
- 能够在脑海中记住整个断裂的流程
查看英文原文
Salsa builds embedded payroll infrastructure — our own US and Canada payroll and tax rails — for vertical SaaS platforms like HHAeXchange, GlossGenius, and Mangomint. Their software companies sell payroll to their customers; we run it underneath.
That means when something goes wrong with an employer's payroll or taxes, it lands with us. You are the person it lands on. You'll own the hardest class of payroll problem: corrections, amendments, and tax notices — the cases where a mistake or omission from a prior quarter has quietly cascaded into three other problems, and someone has to work out the sequence of what broke and the order to fix it in.
What you'll do:
- Diagnose and resolve complex payroll corrections — misclassified wages, wrong tax jurisdictions, missed or mis-keyed setup, retroactive changes, void and reissue scenarios — including the downstream effects on quarters that have already been filed.
- Prepare and file amended returns (941-X, state and local equivalents, W-2c, Canadian equivalents) and see them through to agency acceptance.
- Work tax notices end to end: research the underlying cause, respond to the agency, negotiate abatements, and close the loop with the partner and employer.
- Trace root cause. A large share of what you see will be a product or configuration issue rather than a one-off human error, and you're the person best positioned to say so. You'll feed that back to tax operations, product, and engineering with enough specificity to get it fixed.
- Work the escalation seam between our partner-facing support teams and tax operations — taking cases that our partners' support teams can't resolve, and explaining the resolution in terms a non-payroll person can repeat to their customer.
- Build the process, not just work the queue. We expect the person in this role to write down how these cases get solved, then help us automate the repeatable parts.
What we're looking for:
- Several years doing corrections, amendments, and notice resolution at a payroll provider — a bureau, a PEO, or a payroll software company. This is the hard requirement. In-house payroll experience at a single employer, however deep, doesn't produce the pattern recognition this job needs.
- Real fluency across the range: multi-state and multi-jurisdiction, SUI rate changes and retroactive rate corrections, local taxes, agency registrations gone wrong, prior-quarter and prior-year amendments.
- The ability to hold a whole broken sequence in your head — how a Q1 omission shows up as a Q3 notice, a wrong W-2, and a reconciliation break, and which thread to pull first.
- Genuine curiosity about AI and about designing new processes. We're actively rebuilding how this work gets done, and we want someone who'll reach for a tool or a script before they reach for a spreadsheet, and who wants a hand in what we build.
- Clear writing. Most of what you resolve, you'll have to explain to a partner who isn't a payroll expert.
Nice to have: CPP or FPC; Canadian payroll exposure; experience with MasterTax or similar; time at a company that owned its own tax engine rather than reselling someone else's.
A note on what makes this different: we built our own rails, so when you find a systemic cause, it's ours to fix and we can actually fix it. You won't be filing a ticket into a vendor black box.
Originally posted on Himalayas