Supervisor, Specialty Pharmacy Support Services
公司 Lumicera 关于我们 卢米塞拉 - 卢米切拉健康服务 由纳维图斯发动的创新专业药房解决方案- 卢米谢拉卫生服务正在定义专业药店中的新标准以通过我们的透明度和管理核心原则来优化患者福祉。在鲁米切拉，我们的团队成员在庆祝创造力并促进多样性的环境中工作。..当前合作伙伴必须使用 SSO 登录选项以便考虑内部机会。我们致力于为所有申请人和员工提供平等的就业机会，并遵守适用的不歧视法规，包括与受保护的退伍军人和残疾人士有关的规定。所有合格的申请者将获得就业报酬，而不论种族，颜色，宗教，性别，民族起源或残疾。付款范围：美元56,805.41 - 美元68,440.77 /Yr.STAR 奖金% （风险最大）10.00 - 药物制药，Supvr,AsMgr, SrCSE,PrgMgr, srProdGMgr,SrProdMgrW 时间表描述 （例如 M-F 8am 至 5pm）M-F 10:30-7:00pm CSTRemote Work Notification ATTENTION: 卢米塞拉仅能够为亚利桑那州，阿拉巴马州，阿肯色州，加利福尼亚州，科罗拉多州，佛罗里达州，乔治亚州，伊利诺伊州，印第安纳州，爱荷华州，路易斯安那州，马里兰州，密歇根州，明尼苏达州，密苏里州，内布拉斯卡州，新泽西州，纽约州，北卡罗来纳州，俄俄州，奥克拉摩州，俄勒冈州，宾夕法尼亚州，田纳西州，德萨斯州，犹他州，弗吉尼亚州，华盛顿州，威斯康星州的居民提供远程工作。由于增长，我们正在增加一个监督员，专业药房支持服务到我们的团队。在副经理，药房服务总裁的指导下，监督者，专业医疗支持服务负责管理一支补偿或摄入专业人员的日常运营。监督员工将参与招聘，培训和评估工作人员，并负责团队遵守公司出席和就业政策。该个人将与药房服务副总理合作制定团队的政策，程序和商业工作计划，并识别和建议运营改进。最后，监督员员工将进行培训和干预，以帮助维持高水平的客户服务和支持。
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Company
LumiceraAbout Us
Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. .. Current associates must use SSO login option at to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.Pay Range
USD $56,805.41 - USD $68,440.77 /Yr.STAR Bonus % (At Risk Maximum)
10.00 - Pharm, Supvr, AsMgr, SrCSEII, PrgMgr, SrPrgMgr, SrProdMgrWork Schedule Description (e.g. M-F 8am to 5pm)
M-F 10:30-7:00pm CSTRemote Work Notification
ATTENTION: Lumicera is only able to offer remote work to residents of Arizona, Alabama, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington, WisconsinOverview
Due to growth, we are adding a Supervisor, Specialty Pharmacy Support Services to our team.
Under general direction of the Associate Manager, Pharmacy Services, the Supervisor, Specialty Pharmacy Support Services is responsible for managing the day-to-day operations of a team of either Reimbursement or Intake Specialists. This position monitors productivity and performance standards and plans and directs workflow and project assignments. Oversees production volume to ensure service standards are met. The Supervisor, Specialty Pharmacy Support Services will participate in hiring, training, and evaluation of staff, as well as be responsible for team’s adherence to corporate attendance and employment policies. This individual will work with the Associate Mgr, Pharmacy Service to develop policies, procedures, and the business work plan for the team and recognize and recommend operational improvements. Lastly, the Supervisor will train staff and intervene to help maintain a high level of customer service and meet turn-around time standards.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
- Schedule and monitor staff and day to day workflow. Develop employee’s skills, evaluate performance, and provide feedback. Oversees resolution of employee relations. Participate in hiring, training, and evaluation of staff
- Develop, track, and monitor employee’s compliance to quality, service, and production standards
- Monitor task turnaround time so that internal standards and client performance guarantees are met
- Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals
- Address staff concerns and day to day operational, system, customer service, quality, and professional issues
- Work in production as needed
- Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy
- Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations and service in cross-functional meeting and projects
- Participate in continued quality improvement and quality meetings as necessary
- Other duties as assigned
Qualifications
What our team expects from you?
- Bachelor’s degree or equivalent experience preferred. Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists
- 2-5 years’ experience, previous experience in a pharmacy setting preferred
- Proficient in Microsoft Outlook, Word & Excel
- Strong knowledge of current pharmacy regulations
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Lumicera?
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
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