高级客户成功经理-中型企业市场，德克萨斯州
Senior Customer Success Manager - Mid-Market, TX
我们是谁：MagicSchool 是教师首选的生成式 AI 平台。我们成立不到两年，全球已有超过 700 万教师加入我们的平台。加入一家快速发展的公司，与顶尖团队一起创造真实的社交影响力。在我们的网站上注册并尝试我们的产品，通过我们的 Love Wall 与我们充满热情的社区联系起来
作为高级客户成功经理，中型市场 - 德克萨斯州，你将负责德克萨斯州中等规模学区的关键合作，确保我们的工具减少教师倦怠并加速学生学习。作为德克萨斯市场专家和商业负责人，这个咨询职位需要管理数百万美元的客户组合。主要职责包括推动客户采用并在独特的德克萨斯教育环境中领导续约工作
你将负责复杂的入职和续约流程，指导教师和管理人员应对变化，并设计能够提高采用率的干预措施
这个职位是区域性的，意味着你应该居住在德克萨斯州，并且或具备在德克萨斯 EdTech 领域的丰富经验（了解 TEA/SBOE 的动态）才能考虑此职位
职责
在这个职位上，你将负责学校和学区的关系组合，并负责推动以下可衡量的结果：
- 组合增长和留存：你将管理大约 50-75 个中型市场学区的组合，通过战略提价和席位扩展保持净收入留存（NRR）率高于目标
- 产品采用：你将通过提供高影响力的培训和实施策略，以及创建有说服力的支持材料（如教程和单页文档），推动学区的活跃使用，确保实施可扩展，我们的工具成为教师日常工作的关键部分
- 流失缓解：你将识别处于风险中的账户并执行干预方案，以保持毛流失率低于公司阈值，特别是针对高价值续约的 90 天行动计划
- 多利益相关方发现和解决方案：你将在学区角色中进行结构化发现，并将 MagicSchool 解决方案映射到每个角色的优先事项，以推动多线程参与
- 战略关系管理：你将与学区高管建立深厚信任，通过数据驱动的故事讲述和咨询销售管理账户
- 领导力
查看英文原文
WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website https://www.magicschool.ai and connect with our passionate community on our Wall of Love https://love.magicschool.ai/all.
As a Senior Customer Success Manager, Mid-Market - Texas, you will lead critical partnerships across midsized school districts in the state to ensure our tools reduce teacher burnout and accelerate student learning at scale. As a Texas market expert and commercial lead, this consultative position involves managing a multimillion-dollar book of business. Key responsibilities include driving customer adoption and leading renewal efforts within the unique Texas educational landscape.
You will oversee complex onboarding and renewal processes, coach teachers and administrators through change, and design interventions that boost adoption.
This role is regional, meaning you should live in Texas and/or bring extensive experience in Texas EdTech (understanding TEA/SBOE dynamics) to be considered for this role.
RESPONSIBILITIES
In this role, you will own a portfolio of school and district relationships and be responsible for driving the following measurable outcomes:
- Portfolio Growth and Retention: You will manage a portfolio of approximately 50-75 mid-market districts while maintaining a Net Revenue Retention (NRR) rate above target through strategic price increases and seat expansion.
- Product Adoption: You will drive active usage across your districts by delivering high-impact training and implementation strategies and creating compelling support materials, such as tutorials and one-pagers, that ensure implementation is scalable and our tools become essential to daily teacher workflows.
- Churn Mitigation: You will identify at-risk accounts and execute intervention playbooks to maintain a gross churn rate below company thresholds, specifically focusing on a 90 day action plan for high-stakes renewals.
- Multi-Stakeholder Discovery and Solutioning: You will run structured discovery across district roles and map MagicSchool solutions to each persona's priorities to drive multi-threaded engagement.
- Strategic Relationship Management: You will build deep trust with district executive leadership, managing accounts through data-driven storytelling and consultative selling.
- Leadership and Mentorship: You will scale our collective impact by contributing high level insights to the Customer Success playbook, driving cross functional strategy in leadership meetings, and mentoring junior team members to elevate the entire regional organization.
- Key Metrics of Success
- Revenue Retention (GRR, NRR)
- Churn Rate
- Pilot conversion
- Expansion Growth
- Operational Excellence
QUALIFICATIONS/COMPETENCIES/SKILLS
To be successful in this role, you’ll bring the following skills and competencies:
- Ownership Mentality: You take full responsibility for your portfolio, working with a high degree of urgency and a bias toward action.
- Commercial Fluency: You are comfortable leading complex financial negotiations, including discussing contraction risks, pricing adjustments, and expansion opportunities.
- Texas K-12 Expertise: You possess a deep understanding of the Texas educational landscape.
- Relationship-Driven: You build deep trust with teachers and district leaders alike.
- Team Selling Approach: You operate as the "CEO of your accounts," proactively identifying internal resources and mobilizing cross-functional partners to deliver without waiting to be asked.
- Consultative Discovery and Multi-Stakeholder Management: You run structured discovery across senior district roles (Director of Technology, C&I, ELL, cabinet), translate what you learn into prescriptive, persona-aligned recommendations, and guide district leaders toward the right solution rather than reacting to requests.
- Book Segmentation & Prioritization: Independently segment your book by ARR, strategic influence, and use case potential to focus time where it drives the most impact.
- Executive Communication: You are concise, credible, and compelling with senior district leaders. You inspire confidence through clarity.
EXPERIENCE
Required
- 3 - 7 years of experience as an individual contributor managing mid-market or enterprise accounts in a SaaS environment, ideally in EdTech
- Demonstrated track record of meeting or exceeding NRR and GRR targets
- Direct experience leading commercial conversations across renewals, expansion, and pricing
- Comfortable navigating complex, multi-stakeholder organizations and building relationships at the executive level.
- Technically proficient in Salesforce or a comparable CRM.
- Willingness to travel within the state as needed to support district relationships (30%).
Preferred
- Background in education as a former teacher, coach, or school administrator, a plus
Why Join Us?
- Work on cutting-edge AI technology that directly impacts educators and students.
- Join a mission-driven team passionate about making education more efficient and equitable.
- Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live.
For full time employees:
- Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need.
- Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums.
- Every employee is offered generous stock options, vested over 4 years.
- 401k match & monthly wellness stipend.
Our Values:
- Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.
- Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.
- Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.
- Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.
- Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.
- Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.
- Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.