Senior Linguistic Services Manager
工作目的 作为高级 AI 语言服务经理，你将负责监测我们在广泛的 AI 相关服务中提供语言和总体质量，提前标记质量问题并提出改进步骤。你的角色将涉及日常运营以及参与创新策略，包括 AI 实施到语言过程中，优化 AI 注释和评估策略，并在这个不断变化的令人兴奋的环境中探索创造性质量管理的新领域。在 RWS,我们使世界最大的企业能够通过先进语言技术，人工智能驱动解决方案和专家服务与全球观众沟通。我们的 RWS Transform 部门赋予组织能力加速数字转型，扩展全球内容并在每个市场中释放增长。工作概述关键责任 · 提供语言服务和支持生产团队，合作伙伴和客户的人工智能任务。· 通过直接经理和同事的帮助，管理持续和主动开发，设计和实施质量管理方法，以人工智能为中心的语言服务 （质量报告和监测，供应商培训，资产开发与维护等）. · 提供赋予人工智能服务任务 （例如执行具体任务指南，在分配的语言和项目中积极管理质量）. ·向翻译者，注释员和各种利益相关方提供培训。·确定过程改进和创新机会。· 保持业界趋势，最佳实践和人工智能语言服务新兴技术的最新信息。技能与经验 · 语言教育或同等工作经历。· AI 特定课程，证书和培训将是重要的优势 · 最少有2年的工作经验 （AI 服务，质量管理，理想情况下在客户面临角色和/或支持角色中 AI 服务设置）. · 完美的口语和写作英语掌握。·非常好的 Microsoft Office 软件能力，特别是 MS Excel. · 关于 AI 注释和评估，AI 促使和 LLM 的当前和实际知识。· 具有非常好的协调和沟通能力 （提供培训，与客户交流）. · 在快速的环境中工作的能力，灵活态度。
查看英文原文
Job Purpose
Job Purpose
As a Senior AI Linguistic Services Manager, you will be responsible for monitoring linguistic and overall quality of our deliveries in the broad spectrum of AI related services, early flagging quality issues and proposing improvement steps. Your role will involve day-to-day operations as well as participation on innovations strategies, including AI implementation into the linguistic processes, optimization of AI annotation and evaluation strategies and exploration of new areas for creative quality management in this everchanging and exciting environment.
About Transform
At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.
Job Overview
Key Responsibilities
- Provide linguistic services and support for AI tasks to the production team, the partners and the customer.
- With the help of your direct manager and colleagues, manage continuous and proactive development, design and implementation of quality management methodologies, AI-focused linguistic services (quality reporting and monitoring, vendor training, asset development & maintenance and more).
- Deliver assigned AI services tasks (e.g. enforcement of task specific guidelines, proactive management of quality across assigned languages and projects).
- Provide trainings to translators, annotators and assorted stakeholders.
- Identify opportunities for process improvements and innovation in linguistic and AI workflows.
- Stay updated on industry trends, best practices, and emerging technologies in AI language services.
Skills & Experience
- Linguistic education or equivalent working experiences.
- AI specific courses, certificates and trainings will be a significant advantage
- Min. 2 years working experience (AI Services, quality management, ideally in a client facing role and/or supporting role in AI Services setup).
- Perfect command of spoken and written English.
- Very good skills with Microsoft Office software, especially MS Excel.
- Current and practical knowledge of AI annotation and evaluation, AI prompting and LLMs
- Very good coordinating and communication skills (providing training, communication with customers).
- Must be capable of working in a fast paced environment, have a flexible attitude to work and good problem resolution skills.
Life at RWS
Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.
Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
RWS Values
Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
Originally posted on Himalayas